IndusInd Bank India
2401 Gen. Thimmayya Road,
Pune, 411001,
India
Pune, 411001,
India
91 20 26343201
Banking and Financial Services
IndusInd Bank India Technographics
IndusInd Bank India Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by IndusInd Bank India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 33582 IndusInd Bank India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IndusInd Bank India has purchased the following applications: Slack Connect for Collaboration in 2022, Adobe Experience Manager for Digital Asset Management in 2020, Talisma Customer Service CRM for CRM in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IndusInd Bank India is running and its propensity to invest more and deepen its relationship with Salesforce , Adobe Systems , Talisma or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IndusInd Bank India revenues, which have grown to $2.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IndusInd Bank India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IndusInd Bank India Tech Stack and Enterprise Applications
IndusInd Bank India Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, IndusInd Bank India implemented Slack Connect as a core component of its Collaboration tooling. The bank’s public website includes Slack artifacts, which shows Slack Connect being used on customer- or partner-facing web surfaces. The implementation centers on Slack Connect capabilities such as external organization channels, real-time messaging, structured channels, and file sharing, aligning with standard Collaboration functionality. Configuration and deployment work emphasized workspace and channel governance, user provisioning and role controls, and secure external channel configuration to enable organization-to-organization communication. Operational coverage for Slack Connect maps to business functions including customer engagement, partner communications, and internal collaboration workflows, with governance focused on channel lifecycle management, data access controls, and controls around embedding or exposing Slack on the bank’s web contact surfaces.
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IndusInd Bank India Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2020 | 2020 |
In 2020, IndusInd Bank India deployed Adobe Experience Manager as a Digital Asset Management solution on its public website. Adobe Experience Manager is used to manage and deliver web-facing digital assets for the corporate site, consolidating images, documents, and media used in online content. The deployment is scoped to the bank's public web channels in India and supports web content delivery and digital asset publishing.
The implementation leverages core Digital Asset Management capabilities of Adobe Experience Manager including centralized asset libraries, metadata and rendition management, versioning, and publishing workflows to web channels. Functionally the rollout aligns with marketing and web operations, providing asset lifecycle controls and editorial approval processes for site content. Governance is oriented around content authoring and publishing workflows to ensure consistent use of brand assets on the IndusInd Bank website.
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IndusInd Bank India CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Talisma | Legacy | Talisma Customer Service CRM | CRM | CRM | n/a | 2015 | 2016 |
In 2015 IndusInd Bank implemented Talisma Customer Service CRM to centralize multi-channel customer interactions across branches, contact centres and back-office operations in India, focusing on CRM and lead management. The Talisma Customer Service CRM deployment established a single platform for case intake, customer history consolidation and coordinated customer engagement across voice, email and digital channels.
Configuration emphasized case management, contact profiling, lead lifecycle management, workflow automation for routing and prioritization, and reporting dashboards to track service performance and customer service KPIs. Automation of first contact resolution workflows and back-office task orchestration was applied to improve operational handoffs and to support sales enablement for upsell and cross-sell activities.
The rollout covered branches, contact centres and back-office sites across India, and the system was used by customer service agents, branch staff and back-office processing teams to unify interaction handling and lead follow up. Operational scope included CRM driven customer service, lead management and back-office processing, reflecting centralized control over multi-channel workflows and service routing.
The Talisma Customer Service CRM case study reports a 60% increase in customer satisfaction, a 70% increase in first-time resolution, a 30% uplift in back-office productivity and a 50% increase in upsell and cross-sell, outcomes attributed to the centralized CRM and lead management implementation.
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Customer Data Platform | CRM |
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2016 | 2016 |
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Customer Engagement | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2017 | 2017 |
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IndusInd Bank India PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2014 | 2014 |
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IndusInd Bank India IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Servers, Storage and Networking | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at IndusInd Bank India
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by IndusInd Bank India Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from IndusInd Bank India IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the IndusInd Bank India digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD IndusInd Bank India Technographics
IndusInd Bank India is a Banking and Financial Services organization based in India,
with around 33582 employees and annual revenues of $2.70 billion.
IndusInd Bank India operates a diverse technology stack with applications such as
Slack Connect, Adobe Experience Manager and Talisma Customer Service CRM,
covering areas like Collaboration, Digital Asset Management and CRM.
IndusInd Bank India has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce, Adobe Systems and Talisma.
IndusInd Bank India recently adopted applications including
Slack Connect in 2022, Salesforce Sales Cloud in 2022 and Amazon EC2 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of IndusInd Bank India’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates IndusInd Bank India’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete IndusInd Bank India technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.