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IndusInd Bank India
Location
2401 Gen. Thimmayya Road,
Pune, 411001,
India
Website
https://www.indusind.com/en-in/
Phone
91 20 26343201
Artw industry
Banking and Financial Services
Employee
Revenue

IndusInd Bank India Technographics

IndusInd Bank India Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by IndusInd Bank India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 33582 IndusInd Bank India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that IndusInd Bank India has purchased the following applications: Slack Connect for Collaboration in 2022, Adobe Experience Manager for Digital Asset Management in 2020, Talisma Customer Service CRM for CRM in 2015 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems IndusInd Bank India is running and its propensity to invest more and deepen its relationship with Salesforce , Adobe Systems , Talisma or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing IndusInd Bank India revenues, which have grown to $2.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IndusInd Bank India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

IndusInd Bank India Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Salesforce Legacy Slack Connect Collaboration Collaboration n/a 2022 2022
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Adobe Systems Legacy Adobe Experience Manager Digital Asset Management Content Management n/a 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Talisma Legacy Talisma Customer Service CRM CRM CRM n/a 2015 2016
In 2015 IndusInd Bank implemented Talisma Customer Service CRM to centralize multi-channel customer interactions across branches, contact centres and back-office operations in India, focusing on CRM and lead management. The Talisma Customer Service CRM deployment established a single platform for case intake, customer history consolidation and coordinated customer engagement across voice, email and digital channels. Configuration emphasized case management, contact profiling, lead lifecycle management, workflow automation for routing and prioritization, and reporting dashboards to track service performance and customer service KPIs. Automation of first contact resolution workflows and back-office task orchestration was applied to improve operational handoffs and to support sales enablement for upsell and cross-sell activities. The rollout covered branches, contact centres and back-office sites across India, and the system was used by customer service agents, branch staff and back-office processing teams to unify interaction handling and lead follow up. Operational scope included CRM driven customer service, lead management and back-office processing, reflecting centralized control over multi-channel workflows and service routing. The Talisma Customer Service CRM case study reports a 60% increase in customer satisfaction, a 70% increase in first-time resolution, a 30% uplift in back-office productivity and a 50% increase in upsell and cross-sell, outcomes attributed to the centralized CRM and lead management implementation.
Customer Data Platform CRM 2016 2016
Customer Engagement CRM 2019 2019
Sales Automation, CRM, Sales Engagement CRM 2022 2022
Tag Management CRM 2017 2017
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2017 2017
Transactional Email PaaS 2014 2014
Transactional Email PaaS 2014 2014
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2014 2014
Application Hosting and Computing Services IaaS 2021 2021
Cloud Storage IaaS 2025 2025
Content Delivery Network IaaS 2017 2017
Content Delivery Network IaaS 2019 2019
Content Delivery Network IaaS 2025 2025
Servers, Storage and Networking IaaS 2014 2014
IT Decision Makers and Key Stakeholders at IndusInd Bank India
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by IndusInd Bank India Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD IndusInd Bank India Technographics

IndusInd Bank India is a Banking and Financial Services organization based in India, with around 33582 employees and annual revenues of $2.70 billion.

IndusInd Bank India operates a diverse technology stack with applications such as Slack Connect, Adobe Experience Manager and Talisma Customer Service CRM, covering areas like Collaboration, Digital Asset Management and CRM.

IndusInd Bank India has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Salesforce, Adobe Systems and Talisma.

IndusInd Bank India recently adopted applications including Slack Connect in 2022, Salesforce Sales Cloud in 2022 and Amazon EC2 in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of IndusInd Bank India’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates IndusInd Bank India’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete IndusInd Bank India technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.