Industrious
215 Park Ave S 11th floor,
New York, 10003, NY,
United States
New York, 10003, NY,
United States
1 646-776-2823
Professional Services
Industrious Technographics
Industrious Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Industrious and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Industrious employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Industrious has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, Booking Ninjas PMS for Real Estate Property Management in 2024, Drift AI Chatbot for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Industrious is running and its propensity to invest more and deepen its relationship with Oracle , Booking Ninjas , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Industrious revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Industrious intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Industrious Tech Stack and Enterprise Applications
Industrious ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Industrious implemented Oracle NetSuite ERP. Oracle NetSuite ERP served as the central ERP Financial system in a finance-led systems overhaul, established to consolidate accounting, payments, and receivables workflows and to provide a unified financial reporting backbone for the company.
Configuration focused on core general ledger and financial reporting capabilities, accounts payable workflows, accounts receivable automation, and billing orchestration consistent with ERP Financial best practices. The implementation included templates and controls to support audit readiness, board and audit committee reporting, and a standardized financial close process.
Oracle NetSuite ERP was integrated with Concur for accounts payable and expense management, Zuora for accounts receivable and billing continuity, and with Salesforce to align customer contracts and revenue data. The deployment supported the finance organization and treasury function, and was applied to fundraising accounting, merger and acquisition analysis and the companys legal and contract reporting processes.
Governance changes introduced during rollout included new process templates, audit preparation procedures and centralized reporting for the audit committee, overseen by the Head of Finance. The finance team scaled from one to twelve members concurrent with the implementation, and treasury controls implemented after the ERP rollout included an excess cash policy that produced $200,000 in incremental income.
|
Industrious ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Booking Ninjas | Legacy | Booking Ninjas PMS | Real Estate Property Management | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024 Industrious deployed Booking Ninjas PMS across its U.S. coworking locations to centralize reservations, event management and invoicing, aligning its operational tooling with Real Estate Property Management needs. The deployment was executed as a SaaS rollout using the vendor case study modules to consolidate member-facing booking workflows and event operations.
Booking Ninjas PMS was configured with the Booking Engine, event/ticketing and billing modules described in the vendor case study. The Booking Engine handled reservation lifecycle management and availability controls, the event/ticketing module supported ticket creation and attendee workflows, and the billing module generated invoices and managed billing events, establishing an integrated operational flow from booking to invoice issuance.
Operational coverage focused on Industrious U.S. coworking locations and impacted core functions including space operations, community and events teams, membership services and finance. The SaaS deployment was structured to centralize scheduling and event management across multiple sites while preserving location level configuration for rooms and event inventory, consistent with Real Estate Property Management platform practices.
Governance changes emphasized centralized booking policies, event approval workflows and standardized billing procedures to improve consistency across sites. The vendor case study reports improved event operations and member booking experiences as outcomes of the Booking Ninjas PMS rollout.
|
Industrious AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 Industrious implemented Drift AI Chatbot as a website-embedded conversational layer. The deployment places Drift AI Chatbot in the Chatbots and Conversational AI category and targets on-site visitor engagement on Industrious's public website.
The implementation focuses on an embedded chat widget configured for proactive messaging and session-based lead qualification, supporting templated conversational flows and persistent session context. Drift AI Chatbot was set up to capture contact details, surface scripted responses for common inquiries, and escalate conversations to human agents when needed, reflecting standard Chatbots and Conversational AI functional workflows.
Operational scope is concentrated on the public website and customer facing digital channels, with the application supporting marketing led engagement, sales lead capture, and customer success triage. Integration touchpoints remain within web delivery and internal routing workflows, with handoff managed to internal teams rather than a named external system.
Governance and content management are administered by marketing and operations, using conversation playbooks and iterative tuning to refine prompts and routing rules. Ongoing administration emphasizes conversational governance, message cadence control, and content versioning to keep the Drift AI Chatbot aligned with customer facing policies.
|
Industrious Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2013 | 2013 |
|
|
|
|
|
Online Meeting Scheduling | Collaboration |
|
2017 | 2017 |
|
Industrious CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Experience | CRM |
|
2017 | 2017 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
Industrious TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
Industrious PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2017 | 2017 |
|
Industrious IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Industrious
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
VP, Finance | VP | Finance | |
|
|
|
Director of FP&A | Director | Finance | |
|
|
|
Senior Accounts Receivable Specialist | Manager | Finance | |
|
Apps Being Evaluated by Industrious Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Industrious IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Industrious digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Industrious Technographics
Industrious is a Professional Services organization based in United States,
with around 600 employees and annual revenues of $100.0 million.
Industrious operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Booking Ninjas PMS and Drift AI Chatbot,
covering areas like ERP Financial, Real Estate Property Management and Chatbots and Conversational AI.
Industrious has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Booking Ninjas and Drift.
Industrious recently adopted applications including
Booking Ninjas PMS in 2024, Amazon CloudFront in 2021 and Amazon Elastic Load Balancing (ELB) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Industrious’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Industrious’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Industrious technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.