San Jose, 95110, CA,
United States
Infrrd Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Infrrd and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Infrrd employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Infrrd has purchased the following applications: Paybooks Absence and Leave for Absence and Leave Management in 2023, Drift AI Chatbot for Chatbots and Conversational AI in 2017, Google Workspace (Formerly Google G-Suite) for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Infrrd is running and its propensity to invest more and deepen its relationship with Paybooks , Drift , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Infrrd revenues, which have grown to $47.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Infrrd intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Paybooks | Legacy | Paybooks Absence and Leave | Absence and Leave Management | HCM | n/a | 2023 | 2023 |
In 2023, Infrrd implemented Paybooks Absence and Leave to extend employee self service capabilities for its India operation. The deployment used the Paybooks Employee Self Service portal to streamline attendance marking and simplify leave requests, centralizing routine HR interactions for local employees.
The Paybooks Absence and Leave implementation configured core Absence and Leave Management workflows, including self service request forms, approval routing, attendance capture, and leave balance visibility. Functional configuration emphasized configurable leave types, manager approvals, and automated notification flows to align with standard absence management practices.
Operational scope covered HR and people operations in India, where the implementation reduced routine HR tickets by simplifying employee attendance and leave handling. Governance focused on centralized request workflows and policy enforcement to limit manual HR intervention and standardize leave processing across the India organization.
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Core HR | HCM |
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2024 | 2024 |
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Employee Self Service | HCM |
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2023 | 2023 |
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Payroll | HCM |
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2023 | 2023 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Infrrd deployed Drift AI Chatbot on their website. The Drift AI Chatbot implementation sits in the Chatbots and Conversational AI category and is delivered as an embedded, cloud hosted conversational interface on Infrrd.ai to support external digital engagement for the professional services firm.
The implementation leveraged standard Chatbots and Conversational AI functional modules such as conversational flows, automated lead qualification, intent detection, and routing to human agents via the Drift AI Chatbot console. Operational coverage focuses on marketing and sales functions, using the chatbot to capture inquiries, qualify prospects, and orchestrate handoffs to live teams. Governance and rollout were executed through centralized administration and iterative tuning of conversational scripts and response templates, and the available source does not specify any named external system integrations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Infrrd implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The deployment leveraged Google Workspace cloud-hosted SaaS architecture and the centralized Admin console for domain-managed Gmail, Drive, and user provisioning, positioning Google Workspace (Formerly Google G-Suite) as the backbone for enterprise email, calendaring, and file services.
Configuration and usage encompassed core Google Workspace applications including Gmail, Calendar, Drive, Docs, Sheets, Slides, and Meet, delivering real-time document collaboration, shared storage, and web conferencing capabilities. Operational coverage was company-wide across Infrrd's 250 employees in the United States, supporting business functions such as product development, professional services delivery, sales, and marketing, with Admin console controls applied for access management, group sharing, and mobile device policies to enforce governance and secure collaboration under the Collaboration category.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, Sales Engagement | CRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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