AI Buyer Insights:

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

ING Bank France Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2018 2018
Cloud Storage IaaS 2022 2022
Content Delivery Network IaaS 2019 2019
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Workstreampeople Avaya Call Management System Anywhere365 Contact Center Call Center CRM n/a 2020 2020 In 2020, ING Bank France deployed Anywhere365 Contact Center as part of a global workplace migration managed by Workplace Services and the Communication and Collaboration team. The deployment was aligned with a larger ING program that migrated more than 50,000 employees worldwide and combined hardware refreshes with software rollouts for unified communications. The implementation provisioned Anywhere365 Contact Center to provide Contact Center capabilities alongside Skype for Business, creating agent profiles from Skype for Business and transferring them into the Unified Contact Center of Anywhere365. The project included account migrations from Avaya Call Management System to Skype for Business and Anywhere365 Contact Center, mass rollout of Skype for Business clients, deployment of Yealink Skype for Business devices, distribution of headsets and Skype Phones, and endpoint migrations to Windows 10. Architecturally the workstream operated within INGs existing IT landscape, using Windows Server 2012 and 2016 platforms, MS Exchange Management Console, Office 365 services, ServiceNow for support workflows, Citrix Receiver and Remote Desktop for remote access, and standardized desktop and laptop images. The deployment emphasized device lifecycle management with inventory and replacement processes, warehouse device handling, and on site ServicePoint support to maintain operational continuity across offices. Governance and operationalization were run by newly formed WPS project teams who coordinated migrations, provisioned agents in the Anywhere365 Unified Contact Center, and provided aftercare through the ING helpdesk and ServicePoints. Rollout tasks included device configuration, Skype for Business software installation, Yealink device configuration, and ongoing user support, with processes documented to sustain contact center and collaboration operations.
Call Tracking and Recording CRM 2015 2015
Customer Experience CRM 2018 2018
Marketing Automation CRM 2017 2017
Sales Automation, CRM, Sales Engagement CRM 2016 2016
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Brevo Legacy Chatra Chatbots and Conversational AI AI-Powered Application n/a 2019 2019
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Core HR HCM 2016 2017
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
ERP Financial ERP Financial Management 2016 2017
IT Decision Makers and Key Stakeholders at ING Bank France
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by ING Bank France Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD ING Bank France Technographics

ING Bank France is a Banking and Financial Services organization based in France, with around 700 employees and annual revenues of $300.0 million.

ING Bank France operates a diverse technology stack with applications such as Microsoft Azure Cloud Services, Anywhere365 Contact Center and Chatra, covering areas like Application Hosting and Computing Services, Call Center and Chatbots and Conversational AI.

ING Bank France has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Workstreampeople and Brevo.

ING Bank France recently adopted applications including Amazon S3 in 2022, Anywhere365 Contact Center in 2020 and Akamai CDN in 2019, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of ING Bank France’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates ING Bank France’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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