Paris, 75012,
France
ING Bank France Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ING Bank France and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 ING Bank France employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ING Bank France has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2018, Anywhere365 Contact Center for Call Center in 2020, Chatra for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ING Bank France is running and its propensity to invest more and deepen its relationship with Microsoft , Workstreampeople , Verint Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ING Bank France revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ING Bank France intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2018 | 2018 | ||
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Workstreampeople | Avaya Call Management System | Anywhere365 Contact Center | Call Center | CRM | n/a | 2020 | 2020 | In 2020, ING Bank France deployed Anywhere365 Contact Center as part of a global workplace migration managed by Workplace Services and the Communication and Collaboration team. The deployment was aligned with a larger ING program that migrated more than 50,000 employees worldwide and combined hardware refreshes with software rollouts for unified communications. The implementation provisioned Anywhere365 Contact Center to provide Contact Center capabilities alongside Skype for Business, creating agent profiles from Skype for Business and transferring them into the Unified Contact Center of Anywhere365. The project included account migrations from Avaya Call Management System to Skype for Business and Anywhere365 Contact Center, mass rollout of Skype for Business clients, deployment of Yealink Skype for Business devices, distribution of headsets and Skype Phones, and endpoint migrations to Windows 10. Architecturally the workstream operated within INGs existing IT landscape, using Windows Server 2012 and 2016 platforms, MS Exchange Management Console, Office 365 services, ServiceNow for support workflows, Citrix Receiver and Remote Desktop for remote access, and standardized desktop and laptop images. The deployment emphasized device lifecycle management with inventory and replacement processes, warehouse device handling, and on site ServicePoint support to maintain operational continuity across offices. Governance and operationalization were run by newly formed WPS project teams who coordinated migrations, provisioned agents in the Anywhere365 Unified Contact Center, and provided aftercare through the ING helpdesk and ServicePoints. Rollout tasks included device configuration, Skype for Business software installation, Yealink device configuration, and ongoing user support, with processes documented to sustain contact center and collaboration operations. | |
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Call Tracking and Recording | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2016 | 2016 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Brevo | Legacy | Chatra | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Core HR | HCM |
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2016 | 2017 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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ERP Financial | ERP Financial Management |
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2016 | 2017 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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