ING Nederland
Bijlmerdreef 24-74,
Amsterdam, 1103 JX,
Netherlands
Amsterdam, 1103 JX,
Netherlands
31 20 228 8888
Banking and Financial Services
ING Nederland Technographics
ING Nederland Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ING Nederland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 55901 ING Nederland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ING Nederland has purchased the following applications: CheckFlow for Business Process Management in 2023, Spotler OBI4wan OBI Bots for Chatbots and Conversational AI in 2016, Komgo Blockchain for Blockchain Platform in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ING Nederland is running and its propensity to invest more and deepen its relationship with Checkflow , Temenos , ACI Worldwide or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ING Nederland revenues, which have grown to $20.05 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ING Nederland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ING Nederland Tech Stack and Enterprise Applications
ING Nederland ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Checkflow | Legacy | CheckFlow | Business Process Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, ING Nederland began using CheckFlow for Business Process Management across its Dutch operations. ING appears as a customer logo on CheckFlow's site, and vendor materials emphasize the platform's focus on approval workflows, recurring process checklists, and audit trail capabilities.
The CheckFlow implementation centers on approval workflow orchestration, recurring finance and operational checklists, standard operating procedure automation, and audit trail logging, aligning with core Business Process Management functionality. Configuration is likely to include role based approvals, templated checklists for recurring tasks, and automated task scheduling to enforce consistent process execution.
The vendor listing for ING does not specify named third party integrations, so explicit integration points are not publicly documented for this account. Operational coverage is described at the Dutch business unit level, with the primary business functions impacted including finance controls, compliance verification, and process operations that require recurring signoffs.
Governance appears to rely on workflow routing, approval delegation, and immutable audit logging to increase traceability and support internal review processes. CheckFlow as the Business Process Management application is positioned to centralize checklists and approvals within ING Nederland, improving standardization of recurring checks and the visibility of audit trails.
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Core Banking | ERP Services and Operations |
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2010 | 2011 |
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Dispute Management | ERP Services and Operations |
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2021 | 2022 |
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ING Nederland AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Spotler | Legacy | Spotler OBI4wan OBI Bots | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, ING Nederland was cited in vendor and press listings as using Spotler OBI4wan OBI Bots in the Chatbots and Conversational AI category to support social listening, webcare, and reputation management for customer service and CRM across the Benelux region. Public reporting identifies the platform relationship but does not publish a bot specific case study, so the exact scope of conversational automation is inferred from OBI4wan documented capabilities and partner integrations.
Spotler OBI4wan OBI Bots was implemented to deliver social listening, webcare and reputation management capabilities alongside conversational automation. Functional capabilities deployed align with Chatbots and Conversational AI patterns, including intent based routing, canned responses and templates, sentiment analysis for prioritization, conversational management consoles for monitoring, and systematic handoff workflows from automated agents to human service representatives.
Operational coverage focused on customer service and CRM teams across the Benelux region, instrumenting social media channels and webcare touchpoints for inbound customer interactions. Integrations emphasized synchronization of conversational context with CRM systems and ticket creation to preserve case history and support multichannel service continuity, with Spotler OBI4wan OBI Bots centralizing social listening signals alongside chatbot interactions.
Governance and process work centered on standardizing webcare workflows, establishing escalation and supervision rules for bot to agent handoffs, and instituting content governance and training loops for conversational models. Implementation narratives position ING Nederland Spotler OBI4wan OBI Bots Chatbots and Conversational AI as a platform to unify social monitoring, webcare operations, and conversational customer service workflows.
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ING Nederland Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Komgo | Legacy | Komgo Blockchain | Blockchain Platform | Blockchain | n/a | 2023 | 2024 |
In 2023, ING Nederland implemented Komgo Blockchain, a Blockchain Platform, to digitalize asset distribution workflows for financial institutions across Europe. The initiative targeted centralization of investor management and automation of document templating to increase speed and reduce manual errors.
The deployment used Komgo's Market asset-distribution module as the core application component, embedding investor management capabilities and automated document templating within a shared ledger architecture. Functional modules implemented included investor registry and permissions, templated document generation and distribution workflows, and transaction audit traceability consistent with Blockchain Platform capabilities. Configuration focused on permissioned access controls and workflow orchestration to support institutional asset distribution processes.
The joint innovation effort began in 2023 and the solution went live in June 2024, following phased configuration and testing of Market module workflows. Operational scope emphasized ING Nederland's institutional asset distribution channels across Europe, with governance organized around shared ledger controls, role based approvals, and templated workflow governance. Komgo Blockchain was positioned to centralize investor management and standardize document flows for participating financial institutions.
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ING Nederland Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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ING Nederland Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2020 | 2020 |
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ING Nederland CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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ING Nederland ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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ING Nederland Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Trading Platform | Investment Management |
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2011 | 2012 |
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Trading Platform, Portfolio and Investment Management | Investment Management |
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2011 | 2012 |
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ING Nederland TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2002 | 2003 |
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AML, Fraud and Compliance | TRM |
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2019 | 2022 |
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AML, Fraud and Compliance | TRM |
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2017 | 2019 |
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ING Nederland PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2019 | 2019 |
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Operating System (OS) | PaaS |
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2022 | 2023 |
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ING Nederland IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Servers, Storage and Networking | IaaS |
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2010 | 2010 |
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IT Decision Makers and Key Stakeholders at ING Nederland
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by ING Nederland Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ING Nederland IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ING Nederland digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD ING Nederland Technographics
ING Nederland is a Banking and Financial Services organization based in Netherlands,
with around 55901 employees and annual revenues of $20.05 billion.
ING Nederland operates a diverse technology stack with applications such as
CheckFlow, Spotler OBI4wan OBI Bots and Komgo Blockchain,
covering areas like Business Process Management, Chatbots and Conversational AI and Blockchain Platform.
ING Nederland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Checkflow, Spotler and Komgo.
ING Nederland recently adopted applications including
CheckFlow in 2023, Komgo Blockchain in 2023 and HPE Guardian (by Tandem) in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ING Nederland’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ING Nederland’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ING Nederland technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.