List of OpenText xPression Customers
OpenText
275 Frank Tompa Drive,
Waterloo, ON, N2L 0A1,
Canada
Waterloo, ON, N2L 0A1,
Canada
1 519-888-7111
Professional Services
21400
$5.2B
Since 2010, our global team of researchers has been studying OpenText xPression customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OpenText xPression for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OpenText xPression for Customer Engagement include: United Health Group, a United States based Insurance organisation with 400000 employees and revenues of $400.28 billion, CVS Pharmacy, a United States based Retail organisation with 300000 employees and revenues of $379.00 billion, Progressive Casualty Insurance Company, a United States based Insurance organisation with 70053 employees and revenues of $87.64 billion, Lowe's, a United States based Retail organisation with 167000 employees and revenues of $86.29 billion, Ahold Delhaize USA, a United States based Retail organisation with 224000 employees and revenues of $59.83 billion and many others.
Contact us if you need a completed and verified list of companies using OpenText xPression, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OpenText xPression customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AAA Life Insurance Company | Insurance | 1100 | $345M | United States | OpenText | OpenText xPression | Customer Engagement | 2008 | n/a |
In 2008, AAA Life Insurance Company implemented OpenText xPression to support document creation, conversion and management as part of a broader Customer Engagement initiative. The OpenText xPression deployment was scoped to address document composition and output needs for the new corporate website, instant policy issue, online bill pay, member services and an agent sales portal that served marketing and outside sales channels.
The implementation focused on centralized document composition, template management and variable data composition capabilities, enabling automated generation and conversion of transactional and sales documents into production ready formats. OpenText xPression was configured to support iterative delivery of story card driven features, with technical documentation, developer unit test cases and user guides created to operationalize template and composition workflows.
Integration work tied OpenText xPression into the existing technology stack, including AS400 hosted transaction feeds, DB2 and SQL Server data stores, Java based application layers and Salesforce.com for CRM triggered communications, with EMC Document Management used for archival and retrieval of produced assets. Infrastructure coordination included hardware upgrades, telecom and network readiness to ensure connectivity between composition services, backend data sources and third party tools used by marketing and sales.
Delivery governance used Agile methodology, with story cards, iterations, show and tells and change control gates to obtain multi level signoff on requirements. Business analysts facilitated cross functional coordination with marketing, outside sales agents and IT, and maintained communications to end users while validating schedules, escalation paths and application readiness for the OpenText xPression Customer Engagement deployment.
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ACE Controls | Manufacturing | 135 | $40M | United States | OpenText | OpenText xPression | Customer Engagement | 2018 | n/a |
In 2018, ACE Controls implemented OpenText xPression as part of its Customer Engagement tooling. The engagement began during a six month system administration assignment from October 2018 to April 2019 supporting the Novi Michigan site and the company IT estate for a 135 employee manufacturing firm headquartered in the United States.
OpenText xPression was configured to support customer communication composition and contact center messaging workflows consistent with Customer Engagement use cases. The implementation work referenced Opens Scape Unify components including Xpression, CMP, Contact Center Manager, and Concierges, indicating configuration of template and messaging orchestration capabilities and coordination with contact center operational modules.
Operational integrations and platform dependencies were documented and administered by the system administrator, including database administration, Microsoft Server family 2008 R2 components such as Exchange and Active Directory, and Office 365 governance coordination with O365 product owners. Day to day infrastructure tasks included migrating endpoints from Windows 7 to Windows 10, configuring and supporting internal and external networks, and recommending patches and upgrades to align the OpenText xPression deployment with the enterprise messaging and directory services.
Governance and operational support were formalized through systems administration activities, troubleshooting and resolution of complex technical issues, and maintenance of O365 governance documentation. The assignment included ongoing configuration adjustments, support for client facing contact center capabilities, and routine recommendations for application and equipment updates to sustain the OpenText xPression deployment within ACE Controls' Customer Engagement environment.
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Ace Insurance Group | Insurance | 15 | $3M | United States | OpenText | OpenText xPression | Customer Engagement | 2011 | n/a |
In 2011, Ace Insurance Group implemented OpenText xPression as a Customer Engagement application to standardize enterprise form authoring and policy printing workflows. The deployment used OpenText xPression 4.2 with xDesign as the authoring tool and was carried out by a five person line of business team within the small insurer environment.
Work focused on Enterprise Form Variable Development and template maintenance, configuring OpenText xPression to handle variable data fields, template composition, and print stream generation. Development responsibilities included new form creation, ongoing maintenance, and unit testing driven by prepared test case documentation.
The implementation integrated with the Genius Database as the primary data source for policy and customer records, and delivered composed output into the organizations existing print processing pipeline for policy production. Operational coverage targeted multiple lines of business, specifically United States Insurance, Commercial Auto, Property and Casualty, and Directors and Officers, with processing oriented to policy generation and distribution.
Project governance emphasized a knowledge acquisition phase, formal requirement analysis and preparation of analysis documents, followed by iterative development and testing cycles. The programmer role was central to requirement analysis, form configuration in xDesign, and creation of unit test artifacts supporting production readiness.
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ACORD | Non Profit | 200 | $35M | United States | OpenText | OpenText xPression | Customer Engagement | 2016 | n/a |
In 2016, ACORD implemented OpenText xPression to centralize document generation and customer correspondence as part of its Customer Engagement initiatives. The OpenText xPression deployment targeted property and casualty insurance operations and specifically supported Workers Compensation, General Liability, Commercial Property, Commercial Auto, Personal Auto and Homeowners lines of business. ACORD deployed OpenText xPression within its Customer Engagement stack to support underwriting, billing, claims and forms processing across policy lifecycle events including new business and renewals.
The implementation emphasized native composition and template management capabilities of OpenText xPression for automated forms completion, variable data correspondence and batch document production. Configuration work included mapping of policy and claims data to xPression templates, authoring of business rules for conditional content and setup of document generation workflows tied to policy and billing events. The project scope included designing sequence-driven document outputs for first notice of loss, billing statements and underwriting communications aligned to ACORD Property and Casualty standards.
Integration architecture was articulated through documented APIs, sequence diagrams and ETL mappings, with explicit data mapping from Guidewire PolicyCenter to external systems such as OpenText xPression. The work linked Guidewire PolicyCenter, ClaimCenter and Billing Center messaging to xPression generation flows, and leveraged SQL Server and ETL processes for data staging and retrieval. Messaging patterns and API contracts were captured to coordinate document triggers from billing events and claim lifecycle transitions.
Governance and delivery followed formal requirements and agile practices, with Business Requirements Documents, Requirements Traceability Matrix artifacts and regular SCRUM ceremonies to manage scope and acceptance. Testing used XML based regression tooling and scriptable server commands to validate document output and data fidelity, and requirements walkthroughs with development and testing teams ensured traceability from policy, billing and claims requirements into OpenText xPression templates and workflows.
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Aegon UK | Banking and Financial Services | 2673 | $524M | United Kingdom | OpenText | OpenText xPression | Customer Engagement | 2011 | n/a |
In 2011 Aegon UK implemented OpenText xPression as part of its Customer Engagement stack to centralize high volume customer correspondence and statement production. The deployment targeted both batch and real time document production to meet legislative requirements and was used to generate up to 27,000 letters in an evening, reflecting a high throughput output requirement.
The implementation included template-driven document production and an output generation framework built and managed with xAdmin, which is part of the OpenText xPression toolset. Development work included authoring XML schemas for document payloads, configuring automated batch runs and real time channels, and embedding template and data mapping logic to support customer letters and annual statements.
Operational integration connected OpenText xPression to Aegon UK infrastructure components including zSeries mainframes, Java XML applications and Oracle databases to assemble and render documents from distributed data sources. The environment operated alongside Windows, iSeries and pSeries servers, and interfaced with third party quote engines using Origo XML standards in a broader transactional ecosystem.
Governance and operational rollout incorporated capacity planning, performance and availability monitoring, monthly reporting to senior management and regular Service Delivery meetings with third parties to enforce SLAs. Disaster recovery testing and close coordination with Problem Management were part of the operational regimen, and efforts in service delivery contributed to a reduction in outstanding medium and high priority incidents by over 50 percent.
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Banking and Financial Services | 500 | $124M | United States | OpenText | OpenText xPression | Customer Engagement | 2010 | n/a |
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Retail | 224000 | $59.8B | United States | OpenText | OpenText xPression | Customer Engagement | 2016 | n/a |
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Insurance | 2000 | $3.7B | Australia | OpenText | OpenText xPression | Customer Engagement | 2020 | n/a |
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Insurance | 10000 | $50.0B | United States | OpenText | OpenText xPression | Customer Engagement | 2015 | n/a |
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Life Sciences | 31500 | $36.8B | United States | OpenText | OpenText xPression | Customer Engagement | 2013 | n/a |
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Buyer Intent: Companies Evaluating OpenText xPression
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD OpenText xPression Coverage
OpenText xPression is a Customer Engagement solution from OpenText.
Companies worldwide use OpenText xPression, from small firms to large enterprises across 21+ industries.
Organizations such as United Health Group, CVS Pharmacy, Progressive Casualty Insurance Company, Lowe's and Ahold Delhaize USA are recorded users of
OpenText xPression for Customer Engagement.
Companies using OpenText xPression are most concentrated in Insurance and Retail, with adoption spanning over 21 industries.
Companies using OpenText xPression are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of OpenText xPression across Americas, EMEA, and APAC.
Companies using OpenText xPression range from small businesses with 0-100 employees - 2.86%, to mid-sized firms with 101-1,000 employees - 21.43%, large organizations with 1,001-10,000 employees - 52.86%, and global enterprises with 10,000+ employees - 22.86%.
Customers of OpenText xPression include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified OpenText xPression customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement.