Ingram Micro Commerce & Lifecycle Services
3351 Michelson Dr,
Irvine, 92612, CA,
United States
Irvine, 92612, CA,
United States
1 800-705-7057
Distribution
Ingram Micro Commerce & Lifecycle Services Technographics
Ingram Micro Commerce & Lifecycle Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ingram Micro Commerce & Lifecycle Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 Ingram Micro Commerce & Lifecycle Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ingram Micro Commerce & Lifecycle Services has purchased the following applications: SAP WalkMe for Digital Adoption in 2019, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2012, Google Workspace (Formerly Google G-Suite) for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ingram Micro Commerce & Lifecycle Services is running and its propensity to invest more and deepen its relationship with SAP , Salesforce , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ingram Micro Commerce & Lifecycle Services revenues, which have grown to $2.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ingram Micro Commerce & Lifecycle Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ingram Micro Commerce & Lifecycle Services Tech Stack and Enterprise Applications
Ingram Micro Commerce & Lifecycle Services HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP WalkMe | Digital Adoption | HCM | n/a | 2019 | 2019 |
In 2019, Ingram Micro Commerce & Lifecycle Services implemented SAP WalkMe. SAP WalkMe was deployed as a website embedded Digital Adoption layer to provide on page guidance and self service assistance. The implementation focuses on customer facing touchpoints on ingrammicroservices.com and adjacent customer portals supporting commerce and lifecycle services.
Configuration emphasized in app guidance and contextual help, using step by step walkthroughs, tooltips, and overlay prompts to reduce friction in navigation and transaction flows. The deployment includes analytics instrumentation to capture user journeys, event level adoption signals, and engagement metrics for iterative content refinement. Automation was applied to trigger contextual guidance based on user behavior and page state.
Deployment was front end centric, embedded via a client side script within the website, enabling guidance to run without backend changes to core commerce systems. Integrations with backend systems are not specified in source data, therefore the implementation narrative limits claims to the website layer and its role in supporting commerce and lifecycle interactions. Operational coverage is limited to the public website and customer portal experience rather than internal enterprise applications.
Governance was organized around content lifecycle workflows and analytics driven iteration, with editorial controls and release gates to manage walkthrough changes and versioning. This narrative focuses on architecture, modules, and operational scope and does not assert measurable outcomes that were not provided.
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Ingram Micro Commerce & Lifecycle Services ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012, Ingram Micro Commerce & Lifecycle Services implemented Salesforce Field Service (ex ClickSoftware) to operationalize Field Service Management across its returns and repair operations. The ClickExpress solution was deployed over the cloud, enabling a rapid go‑live using an agile delivery approach completed in less than three months.
Configuration emphasized core Field Service Management capabilities including scheduling and dispatch, work order orchestration, and mobile workforce workflows configured for on-site diagnostics, service-level tracking, and return authorizations. The deployment used cloud-native provisioning of ClickExpress to standardize technician assignments, mobile forms, and workflow templates that support reverse logistics handoffs.
Rollout focused on reverse logistics and e-waste management processes that handle consumer electronics and IT hardware, aligning technical configuration with service fulfillment and returns processing. Governance incorporated change control and configuration management to manage iterative releases and operational process alignment between field operations and returns centers. CloudBlue is a leading provider of reverse logistics and e-waste management services, specializing in consumer electronics and IT hardware.
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Ingram Micro Commerce & Lifecycle Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Ingram Micro Commerce & Lifecycle Services implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. Google Workspace (Formerly Google G-Suite) was provisioned to provide enterprise email, calendaring, and real time document collaboration to support the company’s Commerce and Lifecycle Services business functions.
The implementation centered on core Collaboration capabilities including Gmail, Calendar, Drive, Docs, Sheets, Slides, and Meet, with centralized account provisioning and admin console controls to manage user identities and shared content. Configuration emphasized shared Drive structures and collaborative document workflows to standardize content creation and review across teams.
Operational coverage targeted the company’s employee population in the United States, aligning Collaboration services with corporate and operational teams in distribution and lifecycle services. Governance practices focused on administrative role separation, access controls, and policy-driven account management to enforce consistent collaboration and data access across the organization.
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Ingram Micro Commerce & Lifecycle Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Community Management | CRM |
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2018 | 2018 |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Ingram Micro Commerce & Lifecycle Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Ingram Micro Commerce & Lifecycle Services CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Ingram Micro Commerce & Lifecycle Services
| First Name | Last Name | Title | Function | Department | Phone | |
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Director Of Operations | Director | Finance | |
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Operations Manager | Manager | Finance | |
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Executive Director Of Operations | Director | Finance | |
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Apps Being Evaluated by Ingram Micro Commerce & Lifecycle Services Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ingram Micro Commerce & Lifecycle Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ingram Micro Commerce & Lifecycle Services digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Ingram Micro Commerce & Lifecycle Services Technographics
Ingram Micro Commerce & Lifecycle Services is a Distribution organization based in United States,
with around 6000 employees and annual revenues of $2.50 billion.
Ingram Micro Commerce & Lifecycle Services operates a diverse technology stack with applications such as
SAP WalkMe, Salesforce Field Service (ex ClickSoftware) and Google Workspace (Formerly Google G-Suite),
covering areas like Digital Adoption, Field Service Management and Collaboration.
Ingram Micro Commerce & Lifecycle Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Salesforce and Google.
Ingram Micro Commerce & Lifecycle Services recently adopted applications including
Zoominfo Platform in 2021, Microsoft Clarity in 2021 and ZoomInfo Chorus in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ingram Micro Commerce & Lifecycle Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ingram Micro Commerce & Lifecycle Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ingram Micro Commerce & Lifecycle Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.