Inline Services
27731 Commercial Park Road,
Tomball, 77375, TX,
United States
Tomball, 77375, TX,
United States
1 281-401-8142
Distribution
Inline Services Technographics
Inline Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Inline Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Inline Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Inline Services has purchased the following applications: Acumatica Cloud ERP for ERP Financial in 2018, Zoho SalesIQ for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Inline Services is running and its propensity to invest more and deepen its relationship with Acumatica , Zoho Corp. , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Inline Services revenues, which have grown to $6.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Inline Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Inline Services Tech Stack and Enterprise Applications
Inline Services ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acumatica | Sage 100 (formerly MAS 90 & MAS 200) | Acumatica Cloud ERP | ERP Financial | ERP | ABS Accounting Business Solutions | 2018 | 2018 |
In 2018, Inline Services implemented Acumatica Cloud ERP to replace Sage 100 formerly known as MAS 90 and MAS 200, adopting a single cloud instance for consolidated financial visibility. The deployment targeted the company and its parent group Critical Infrastructure Holdings and addressed multi-entity consolidation and remote access limitations as part of an ERP Financial initiative.
Acumatica Cloud ERP was configured to deliver core financial management, Project Accounting for granular job cost analysis, inventory management workflows, and executive dashboards. The implementation emphasized on-demand reporting and dashboarding so senior leadership and private equity stakeholders could view consolidated and entity level sales, costs, cash, and inventory in seconds, reducing routine report preparation time that previously consumed 1.5 to 2 hours per day.
The project was delivered with ABS Accounting Business Solutions as the implementation partner, who provided industry-specific configuration and ongoing support. The centralized cloud architecture allowed fast onboarding of newly acquired entities into the single Acumatica Cloud ERP instance, improving consolidation and enabling staff to access reports and the general ledger remotely with secure credentials.
Governance and process changes included formalized workflows for inventory transactions and project costing, producing more accurate inventory records and Project Accounting analyses. Inline Services reported an inventory adjustment below 1 percent for 2022 and documented staffing cost savings exceeding 100,000 dollars linked to reduced local financial headcount needs. The combination of Acumatica Cloud ERP and ABS support standardized reporting, sped acquisition integration, and centralized financial operations across the Critical Infrastructure Holdings portfolio.
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Inline Services AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho SalesIQ | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Inline Services deployed Zoho SalesIQ on its website. Zoho SalesIQ is used as a Chatbots and Conversational AI solution to provide on-site conversational engagement for the 50-employee distribution firm Inline Services.
The implementation centers on an embedded web chat widget configured to support live chat, automated chatbot flows, visitor tracking, proactive outreach, and lead capture workflows. Configuration includes chat routing rules, canned response sets, session context capture, and agent presence management to enable immediate sales and support interactions.
Operational coverage is focused on the corporate website and is oriented toward sales and customer service use cases, with engagement data captured to drive lead qualification and agent handoff. The deployment aligns with common CRM and analytics touchpoints, though no specific third-party integrations are named in the available information.
Governance is organized around centralized administration for chat configuration, agent assignment, and escalation procedures, with schedules and routing designed to standardize front-line conversational processes. The rollout emphasizes consistent web-based engagement, embedding Zoho SalesIQ across public pages to consolidate inbound digital interactions.
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Inline Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Inline Services implemented Microsoft 365 for Collaboration. The 50-employee United States distribution firm provisioned a cloud-hosted Microsoft 365 tenant to centralize collaboration and office productivity across its corporate environment, and their public site shows Microsoft 365 is in use on their website. Microsoft 365 is positioned as the primary Collaboration platform supporting core business communication and document workflows.
The implementation emphasizes standard Microsoft 365 functional modules, including cloud email and calendaring, real-time chat and meetings, and document libraries with file synchronization for team collaboration. Inline Services configured Microsoft 365 capabilities for shared document storage, version control, and team collaboration spaces, aligning Collaboration functionality with everyday operational workflows typical for a small distribution business.
Operational coverage spans corporate departments that require coordinated communication and document exchange, including sales, operations, and back office functions, with tenant-level administration and role-based access controls governing user provisioning and permissions. Governance focuses on centralized tenant management and built-in compliance controls available in Microsoft 365 to manage identities, access, and content surfaced through their website, keeping implementation scope consistent with a small, cloud-first Collaboration deployment.
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Collaboration | Collaboration |
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2022 | 2022 |
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Inline Services eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2022 | 2022 |
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Inline Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Call Tracking and Recording | CRM |
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2020 | 2020 |
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CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Inline Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Inline Services CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Inline Services
| First Name | Last Name | Title | Function | Department | Phone | |
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CFO | CXO | Finance | |
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Controller | Director | Finance | |
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Senior Accountant Manager | Manager | Finance | |
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Director of Operations | Director | Operations | |
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Logistics Manager/Purchasing Manager | Manager | Supply Chain | |
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CEO | CXO | Operations | |
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Apps Being Evaluated by Inline Services Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Inline Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Inline Services digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Inline Services Technographics
Inline Services is a Distribution organization based in United States,
with around 50 employees and annual revenues of $6.0 million.
Inline Services operates a diverse technology stack with applications such as
Acumatica Cloud ERP, Zoho SalesIQ and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Inline Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Acumatica, Zoho Corp. and Microsoft.
Inline Services recently adopted applications including
Microsoft 365 in 2022, CodeTwo Email Signatures in 2022 and WooCommerce in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Inline Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Inline Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Inline Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.