IntegraMed Fertility Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by IntegraMed Fertility and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 IntegraMed Fertility employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that IntegraMed Fertility has purchased the following applications: Medallia Experience Cloud for Customer Experience in 2017, Sage Intacct for ERP Financial in 2015, Amazon EC2 for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems IntegraMed Fertility is running and its propensity to invest more and deepen its relationship with Medallia , Sage , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing IntegraMed Fertility revenues, which have grown to $32.0 million in 2023, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IntegraMed Fertility intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

IntegraMed, Inc. operates a network of fertility centers in the United States.  It also offers education and support options for fertility patients. The company is based in Purchase, New York. IntegraMed, Inc. operates as a subsidiary of Integramed America Inc.

Scope and Challenges

In 2017 the company began a journey on searching for the right software fit to empower providers and clinics with a unified system for gathering, reviewing and acting on patient feedback. 

After looking at a few different solutions, the made a decision to implement Medallia Experience Cloud.

Outcome and Implications

The implementation went live in July of 2017 within the first group of clinics. Right after it was deployed across the whole organization. 

This partnership empowers the practices to capture insights in real-time about the patient experience. This information can not only influence the level of care that is provided to patients but also ensures an ongoing commitment. It enables physicians having access to surveys, customer data, and case action management features. 

The IntegraMed network accounts for more than 40,000 Assisted Reproduction cycles annually, having the ability to use the desktop version as well as the mobile app will bolster adoption among fertility professionals throughout the terms of the phased roll-out.

Quotes

“Medallia Experience Cloud allows us to view information quickly and easily both at the macro-level for trend analysis, as well as the micro-level with individual patient responses, in a single dashboard. Listening to our patients means we are better equipped to maintain and exceed our already high standards of care to support patients and help them fulfill their dreams of the family.” - said Justin Rohde, Vice President, Product Development and Growth Strategy, IntegraMed Fertility.