Apps Run The World

IntegraMed Fertility Digital Transformation Initiatives

Apps Run The World

About the Customer

IntegraMed, Inc. operates a network of fertility centers in the United States.  It also offers education and support options for fertility patients. The company is based in Purchase, New York. IntegraMed, Inc. operates as a subsidiary of Integramed America Inc.

Scope and Challenges

In 2017 the company began a journey on searching for the right software fit to empower providers and clinics with a unified system for gathering, reviewing and acting on patient feedback. 

After looking at a few different solutions, the made a decision to implement Medallia Experience Cloud.

Outcome and Implications

The implementation went live in July of 2017 within the first group of clinics. Right after it was deployed across the whole organization. 

This partnership empowers the practices to capture insights in real-time about the patient experience. This information can not only influence the level of care that is provided to patients but also ensures an ongoing commitment. It enables physicians having access to surveys, customer data, and case action management features. 

The IntegraMed network accounts for more than 40,000 Assisted Reproduction cycles annually, having the ability to use the desktop version as well as the mobile app will bolster adoption among fertility professionals throughout the terms of the phased roll-out.

Quotes

“Medallia Experience Cloud allows us to view information quickly and easily both at the macro-level for trend analysis, as well as the micro-level with individual patient responses, in a single dashboard. Listening to our patients means we are better equipped to maintain and exceed our already high standards of care to support patients and help them fulfill their dreams of the family.” - said Justin Rohde, Vice President, Product Development and Growth Strategy, IntegraMed Fertility. 


2 Manhattanville Road, 4th Floor Purchase
Harrison, 10577 , NY
USA
1 914-253-8000
https://www.integramed.com/
Industry Employees Revenue
Professional Services Subscribe Subscribe

Enterprise Software & Cloud Applications Purchased by IntegraMed Fertility


Vendor Old Product New Product Function Market Users VAR/SI When Live
Medallia Legacy Applications Medallia Experience Cloud Customer Experience CRM n/a n/a 2017 2017

IT Decision Makers and Key Stakeholders at IntegraMed Fertility


First Name Last Name Title Email Phone
Subscribe Subscribe Vice President of Product Development & Growth Strategy Subscribe Subscribe
Subscribe Subscribe Vice President of Strategic Development Subscribe Subscribe