List of Medallia Experience Cloud Customers
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Since 2010, our global team of researchers has been studying Medallia Experience Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Medallia Experience Cloud for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Medallia Experience Cloud for Customer Experience include: Apple, a United States based Manufacturing organisation with 166000 employees and revenues of $416.16 billion, Technology Acquisition Center, a United States based Government organisation with 265 employees and revenues of $307.31 billion, Department of Veterans Affairs, a United States based Government organisation with 467000 employees and revenues of $307.31 billion, Comcast, a United States based Communications organisation with 182000 employees and revenues of $123.73 billion, Statefarm, a United States based Insurance organisation with 67000 employees and revenues of $123.00 billion and many others.
Contact us if you need a completed and verified list of companies using Medallia Experience Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Medallia Experience Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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3M | Manufacturing | 61500 | $24.6B | United States | Medallia | Medallia Experience Cloud | Customer Experience | 2019 | n/a |
In 2019, 3M implemented Medallia Experience Cloud, adopting a Customer Experience platform to centralize feedback and experience measurement. The deployment used Medallia Experience Cloud as a SaaS delivery model for both customer and employee experience programs, aligning experience measurement across customer facing touchpoints and internal employee listening channels.
Implementation work focused on Medallia Experience Cloud capabilities including survey instrumentation, feedback capture across touchpoints, experience analytics and case management for closed loop workflows. Configuration included experience signal mapping, rules based routing and workflow orchestration to enable operational response, consistent with Customer Experience category functionality.
The program was managed end to end as a SaaS implementation through managed services, with implementation budgets in the $0.5M to $1.0M range and daily work direction provided to on shore and off shore teams. Operational coverage targeted customer facing business units and HR and support functions responsible for experience measurement and response within 3M.
Governance emphasized program level management from implementation into managed services, with defined ownership for configuration, operations and vendor engagement. Deliverables included standardized survey programs and operational workflows instrumented in Medallia Experience Cloud to support ongoing experience management.
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3M Thailand | Manufacturing | 1000 | $250M | Thailand | Medallia | Medallia Experience Cloud | Customer Experience | 2021 | n/a |
In 2021, 3M Thailand deployed Medallia Experience Cloud on its website to capture digital customer feedback and instrument on-site Voice of the Customer signals. 3M Thailand uses Medallia Experience Cloud as its Customer Experience platform to support web feedback collection and to inform customer experience management across digital touchpoints.
The implementation centers on web-based feedback widgets and triggered feedback surveys, configuration of analytics and reporting dashboards, and operational workflows for routing feedback to internal teams. Medallia Experience Cloud implementation includes event and page-level instrumentation across the corporate site to surface customer sentiment, qualitative comments, and structured survey responses for analysis.
Operational coverage for the deployment is focused on the company website in Thailand and is positioned to support customer service, digital marketing, and product teams. Governance for the Medallia Experience Cloud deployment reflects a centralized Voice of the Customer approach, with role-based dashboard access, configured alerting and workflow handoffs to operational owners, and standardized feedback tagging to enable cross-functional triage and continuous listening.
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7-Eleven | Retail | 138808 | $87.6B | United States | Medallia | Medallia Experience Cloud | Customer Experience | 2020 | n/a |
In 2020, 7-Eleven implemented Medallia Experience Cloud on its website to capture and manage online customer feedback. The deployment concentrated on digital feedback capture, experience analytics, survey distribution, and case orchestration capabilities typical of the Customer Experience category. Medallia Experience Cloud was embedded into web properties using digital feedback widgets and configurable survey flows to collect sentiment and event level context across customer journeys, with instrumentation designed to attach journey metadata to each response.
7-Eleven implemented Medallia Experience Cloud to support Customer Experience for web channels and customer care functions, routing web based feedback into centralized experience management workflows. Operational scope focused on online channels and supporting CX, e-commerce, marketing, and store operations stakeholders through configurable routing rules, alerting, and role based access controls to govern response and escalation processes. The implementation emphasized structured data capture, tagging for journey context, and workflow orchestration so CX teams can prioritize and act on website sourced feedback within established governance frameworks.
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Retail | 1850 | $165M | Canada | Medallia | Medallia Experience Cloud | Customer Experience | 2019 | n/a |
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Retail | 10060 | $2.3B | United States | Medallia | Medallia Experience Cloud | Customer Experience | 2020 | n/a |
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Banking and Financial Services | 22267 | $10.4B | Netherlands | Medallia | Medallia Experience Cloud | Customer Experience | 2017 | n/a |
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Leisure and Hospitality | 30 | $3M | United States | Medallia | Medallia Experience Cloud | Customer Experience | 2021 | n/a |
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Leisure and Hospitality | 10 | $1M | United States | Medallia | Medallia Experience Cloud | Customer Experience | 2021 | n/a |
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Leisure and Hospitality | 130 | $15M | United States | Medallia | Medallia Experience Cloud | Customer Experience | 2021 | n/a |
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Banking and Financial Services | 832 | $1.9B | United States | Medallia | Medallia Experience Cloud | Customer Experience | 2024 | n/a |
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Buyer Intent: Companies Evaluating Medallia Experience Cloud
- Xillio, a Netherlands based Professional Services organization with 53 Employees
- Dp Interiors UK, a United Kingdom based Construction and Real Estate company with 25 Employees
- Technopark Zurich, a Switzerland based Professional Services organization with 30 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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