Integrated Service Solutions, Inc.
1565 Bustard Road,
Lansdale, 19446, PA,
United States
Lansdale, 19446, PA,
United States
1 610-287-3433
Distribution
Integrated Service Solutions, Inc. Technographics
Integrated Service Solutions, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Integrated Service Solutions, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Integrated Service Solutions, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Integrated Service Solutions, Inc. has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2012, TeamSupport SnapEngage for Chatbots and Conversational AI in 2017, Automattic Jetpack CRM for CRM in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Integrated Service Solutions, Inc. is running and its propensity to invest more and deepen its relationship with Intuit , TeamSupport , Tidio or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Integrated Service Solutions, Inc. revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Integrated Service Solutions, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Integrated Service Solutions, Inc. Tech Stack and Enterprise Applications
Integrated Service Solutions, Inc. ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP | x | 2012 | 2012 |
In 2012 Integrated Service Solutions, Inc. implemented Intuit Quickbooks Enterprise as its ERP Financial system to centralize accounting for its distribution business. Intuit Quickbooks Enterprise was positioned as the core ERP Financial backbone, consolidating general ledger, accounts payable, accounts receivable, inventory valuation and order accounting to support the companys finance and operations teams.
The deployment emphasized role-based multi-user access and a structured chart of accounts, with configuration to support order-to-cash and procure-to-pay workflows common in distribution. Implementation work focused on configuring inventory management, transaction-level costing, financial reporting and month-end close processes, and integrating transactional workflows between sales order entry and warehouse transaction processing. Governance changes included formalized approval workflows, user permission matrices and standard operating procedures for financial close and inventory reconciliations to align day-to-day operations with the new ERP Financial system.
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Integrated Service Solutions, Inc. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Integrated Service Solutions, Inc. deployed TeamSupport SnapEngage on its public website. The deployment positions TeamSupport SnapEngage within the Chatbots and Conversational AI category to provide live web chat and guided conversational workflows for the distribution business.
The implementation centers on an embedded web chat widget and agent console, configured with prebuilt conversational flows, canned responses, availability scheduling, and chat routing rules to internal queues. TeamSupport SnapEngage was used to capture chat transcripts and convert conversations into support work items within the vendor application, enabling conversational ticket creation and asynchronous follow up.
Operational coverage is scoped to the company website and is positioned to support customer service and inside sales workflows across the organization. The rollout reflects a single site web deployment model appropriate for a 50 person distribution firm, with chat staffing managed by the companys internal support and sales teams.
Governance focused on chat handling policies, response templates, and routing governance to ensure consistent triage between chat and existing support channels. Configuration and operational ownership were retained in house, with emphasis on embedding TeamSupport SnapEngage into the web customer journey and standardizing conversational handling across touchpoints.
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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Integrated Service Solutions, Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | Automattic Jetpack CRM | CRM | CRM | n/a | 2014 | 2014 |
In 2014, Integrated Service Solutions, Inc. deployed Automattic Jetpack CRM on its website to centralize customer contacts and capture inbound leads. Automattic Jetpack CRM is used as a CRM to embed contact capture and basic sales workflows directly into the company web presence, providing a site-integrated repository for customer and prospect records for a 50-person distribution business.
Configuration focuses on contact and lead management, deal pipeline tracking, activity logging, email capture from site interactions, and basic reporting and segmentation capabilities. Operational coverage is concentrated on sales and customer service functions, with role-based administration and internal governance around a single, website-hosted CRM instance, and process changes centered on consolidating leads and customer history into the Automattic Jetpack CRM record set for day-to-day sales and service workflows.
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Integrated Service Solutions, Inc. PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Integrated Service Solutions, Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Integrated Service Solutions, Inc. CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Integrated Service Solutions, Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
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Director, Business Development & Operations | Director | Finance | |
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Director, Information Technology Services | Director | IT | |
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President & CEO | CXO | Finance | |
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Apps Being Evaluated by Integrated Service Solutions, Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Integrated Service Solutions, Inc. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Integrated Service Solutions, Inc. digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Integrated Service Solutions, Inc. Technographics
Integrated Service Solutions, Inc. is a Distribution organization based in United States,
with around 50 employees and annual revenues of $5.0 million.
Integrated Service Solutions, Inc. operates a diverse technology stack with applications such as
Intuit Quickbooks Enterprise, TeamSupport SnapEngage and Automattic Jetpack CRM,
covering areas like ERP Financial, Chatbots and Conversational AI and CRM.
Integrated Service Solutions, Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Intuit, TeamSupport and Automattic.
Integrated Service Solutions, Inc. recently adopted applications including
Salesforce Sales Cloud in 2021, AuthSMTP in 2021 and iSparks SpamHero in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Integrated Service Solutions, Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Integrated Service Solutions, Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Integrated Service Solutions, Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.