Interact Australia
Interact Australia Technographics
Interact Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Interact Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 191 Interact Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Interact Australia has purchased the following applications: Frontier Software iChris for Core HR in 2014, Civica CarelinkPlus for Patient Management in 2015, LiveChat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Interact Australia is running and its propensity to invest more and deepen its relationship with Frontier Software , The Access Group , Civica or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Interact Australia revenues, which have grown to $22.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Interact Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Interact Australia Tech Stack and Enterprise Applications
Interact Australia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Frontier Software | Legacy | Frontier Software iChris | Core HR | HCM | n/a | 2014 | 2014 |
In 2014, Interact Australia implemented Frontier Software iChris as its Core HR application to manage central HR and payroll workflows. The deployment positioned Frontier Software iChris as the authoritative system for employee master data, payroll processing queues, and statutory reporting within Interact Australia.
Frontier Software iChris was configured to support payroll processing, year end reporting, and PAYG statement generation, reflecting Core HR functional patterns such as employee records management, payroll run orchestration, and end of year reconciliation. Configuration included payroll-related reporting outputs and record exports used to produce PAYG statements and reconcile payroll and finance accounts.
Operational coverage spanned HR and Finance functions and involved an external payroll consultant engaged in July 2015 to complete the end of year process. That consultant reconciled multiple payroll streams covering nine months on Chris 21 and three months on HR3, balanced payroll with finance accounts, completed PAYG statements, and logged and sent employee PAYG information to the ATO as part of the year end governance and reconciliation workflow.
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Payroll | HCM |
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2014 | 2014 |
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Recruiting | HCM |
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2018 | 2018 |
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Interact Australia ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Civica | Legacy | Civica CarelinkPlus | Patient Management | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015 Interact Australia implemented Civica CarelinkPlus to operationalize participant-facing services and workforce rostering across its NDIS and Disability Employment programs. The deployment focused on Patient Management capabilities to support person centred supports delivered across Victoria, Queensland, South Australia and Tasmania, aligning the application to the charity’s mission of social inclusion and health and wellbeing.
The Civica CarelinkPlus implementation emphasized rostering and schedule management, with configuration for participant profiles, care plans and shift allocation workflows. The deployment included role based access and supervisory workflows to support a dedicated rostering function, enabling coordinators to act as the conduit between NDIS participants and support professionals through real time scheduling and case notes management.
Operational scope covered central operations and supervisory teams responsible for rostering of support professionals, and extended to frontline teams delivering services across the four states. Use of Civica CarelinkPlus concentrated on workforce scheduling, participant engagement workflows and operational task coordination, reflecting typical Patient Management functional terminology such as shift management, care planning and incident recording.
Governance was structured around the existing supervisory and operations unit, with the rostering role embedded as a key operational liaison between participants and support crew. The implementation required configured workflows and staff training for rostering and supervisory users, and positioned Civica CarelinkPlus as the core Patient Management system for Interact Australia’s community services delivery.
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Interact Australia AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Interact Australia implemented LiveChat on its public website, deploying LiveChat as a Chatbots and Conversational AI solution to support website based customer engagement and community outreach. The deployment is centered on an embedded web chat widget to capture real time visitor conversations and to provide immediate conversational support for prospective volunteers and service users.
The implementation leverages core Chatbots and Conversational AI capabilities common to this category, including live messaging, automated responses and canned reply templates, chat routing to support staff, conversation transcript capture, and basic conversation analytics for operational monitoring. These functional elements align LiveChat with inbound support workflows and scripted conversational flows used by the organization.
Operationally the LiveChat instance is managed by Interact Australia’s support and engagement teams on the website, with governance focused on chat handling procedures, response templates, escalation rules, and defined support hours. The configuration emphasizes web based interaction handling and transcript retention to support continuity of service across shifts and handoffs within the nonprofit’s existing customer support operations.
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Interact Australia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Interact Australia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Interact Australia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Interact Australia CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Interact Australia
| First Name | Last Name | Title | Function | Department | Phone | |
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IT Manager | Manager | IT | |
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Chief Executive Officer | CXO | Finance | |
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CEO | CXO | Operations | |
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Performance & Partnership Leader | Manager | Finance | |
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Workforce Administrator | Non Manager | HR | |
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National Manager Quality, Compliance and Administration | Manager | Operations | |
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Performance & Partnership Leader/ Regional Manager | Manager | Operations | |
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Apps Being Evaluated by Interact Australia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Interact Australia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Interact Australia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Interact Australia Technographics
Interact Australia is a Non Profit organization based in Australia,
with around 191 employees and annual revenues of $22.0 million.
Interact Australia operates a diverse technology stack with applications such as
Frontier Software iChris, Civica CarelinkPlus and LiveChat,
covering areas like Core HR, Patient Management and Chatbots and Conversational AI.
Interact Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Frontier Software, Civica and LiveChat, Inc..
Interact Australia recently adopted applications including
Cloudflare CDN in 2021, Mimecast Email Security in 2021 and Zoom in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Interact Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Interact Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Interact Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.