Interact Australia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Interact Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 191 Interact Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Interact Australia has purchased the following applications: Frontier Software iChris for Core HR in 2014, Civica CarelinkPlus for Patient Management in 2015, LiveChat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Interact Australia is running and its propensity to invest more and deepen its relationship with Frontier Software , The Access Group , Civica or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Interact Australia revenues, which have grown to $22.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Interact Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Frontier Software | Legacy | Frontier Software iChris | Core HR | HCM | n/a | 2014 | 2014 |
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Payroll | HCM |
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2014 | 2014 |
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Recruiting | HCM |
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2018 | 2018 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Civica | Legacy | Civica CarelinkPlus | Patient Management | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015 Interact Australia implemented Civica CarelinkPlus to operationalize participant-facing services and workforce rostering across its NDIS and Disability Employment programs. The deployment focused on Patient Management capabilities to support person centred supports delivered across Victoria, Queensland, South Australia and Tasmania, aligning the application to the charity’s mission of social inclusion and health and wellbeing.
The Civica CarelinkPlus implementation emphasized rostering and schedule management, with configuration for participant profiles, care plans and shift allocation workflows. The deployment included role based access and supervisory workflows to support a dedicated rostering function, enabling coordinators to act as the conduit between NDIS participants and support professionals through real time scheduling and case notes management.
Operational scope covered central operations and supervisory teams responsible for rostering of support professionals, and extended to frontline teams delivering services across the four states. Use of Civica CarelinkPlus concentrated on workforce scheduling, participant engagement workflows and operational task coordination, reflecting typical Patient Management functional terminology such as shift management, care planning and incident recording.
Governance was structured around the existing supervisory and operations unit, with the rostering role embedded as a key operational liaison between participants and support crew. The implementation required configured workflows and staff training for rostering and supervisory users, and positioned Civica CarelinkPlus as the core Patient Management system for Interact Australia’s community services delivery.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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