IHG Hotels & Resorts
Broadwater Park, North Orbital Road, Denham, Buckinghamshire UB9 5HR,
Denham, UB9 5HR,
United Kingdom
Denham, UB9 5HR,
United Kingdom
44 18 9551-2000
Leisure and Hospitality
IHG Hotels & Resorts Technographics
IHG Hotels & Resorts Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by IHG Hotels & Resorts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13462 IHG Hotels & Resorts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IHG Hotels & Resorts has purchased the following applications: RadiusOne AR Suite for AR Automation in 2020, Perkbox Platform for Employee Recognition and Rewards Management in 2021, Agilysys IG Fly for Point Of Sale in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IHG Hotels & Resorts is running and its propensity to invest more and deepen its relationship with HighRadius , Perkbox , Lathem Time or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IHG Hotels & Resorts revenues, which have grown to $4.62 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IHG Hotels & Resorts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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IHG Hotels & Resorts Tech Stack and Enterprise Applications
IHG Hotels & Resorts ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HighRadius | Legacy | RadiusOne AR Suite | AR Automation | ERP | n/a | 2020 | 2020 |
In 2020, IHG Hotels & Resorts deployed RadiusOne AR Suite as an AR Automation implementation, surfacing the application on their corporate website to support customer-facing AR interactions. The deployment is described as a web-embedded, cloud-oriented implementation of RadiusOne AR Suite that places AR Automation capabilities directly in the customer invoice and payment experience.
The RadiusOne AR Suite implementation targeted core accounts receivable workflows, configured to support collections management, cash application automation, credit management, dispute resolution, and electronic invoice presentment. Configuration emphasized web-based self-service for customers, automated invoice presentment, and streamlined payment reconciliation workflows consistent with AR Automation functional patterns.
Operational scope centered on finance, billing, and treasury functions within IHG Hotels & Resorts, with AR processes exposed through the public website to enable customer invoice access and payment flows. Governance focused on centralized AR process orchestration and role-based access controls inside the RadiusOne AR Suite environment to manage collections workflows and dispute handling across corporate accounts receivable teams.
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IHG Hotels & Resorts HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Perkbox | Legacy | Perkbox Platform | Employee Recognition and Rewards Management | HCM | n/a | 2021 | 2021 |
In 2021, IHG Hotels & Resorts implemented Perkbox Platform for Employee Recognition and Rewards Management on their website. The Perkbox Platform was deployed as a cloud SaaS engagement layer embedded into IHG web properties to deliver recognition, benefits access, and rewards workflows to employees. This placement positions Perkbox Platform to support HR and employee engagement functions within IHG Hotels & Resorts through centralized program delivery and web-based access.
Configuration emphasized typical Employee Recognition and Rewards Management capabilities such as social and peer-to-peer recognition feeds, a rewards catalog with points and redemption workflows, and usage analytics to inform governance. Integrations are described as the website embedding noted in the source, with no additional system integrations specified. Operational ownership is aligned with HR and total rewards teams for governance and rollout, covering IHG's workforce of 13,462 employees in the United Kingdom.
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Time and Attendance | HCM |
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2015 | 2015 |
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IHG Hotels & Resorts ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Agilysys | Legacy | Agilysys IG Fly | Point Of Sale | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025, IHG Hotels & Resorts approved Agilysys IG Fly as an InfoGenesis POS option across its global portfolio to modernize food & beverage POS and payments. The approval positions Agilysys IG Fly to support improved service speed, tighter room-charge integration and greater payment flexibility at food and beverage outlets across the estate.
Agilysys IG Fly is listed by Agilysys as part of the InfoGenesis ecosystem, aligning the application with point-of-sale transaction processing, payment handling and room folio posting workflows typical of food & beverage POS and payments solutions. Configuration and module alignment are expected to include terminal software, payment authorization flows and interfaces to property systems for room-charge settlement. These functional components indicate a focus on front-of-house operational workflows for restaurants, bars and banquet operations.
The public announcement specifies InfoGenesis was approved as a POS option but does not enumerate specific rollout sites, timelines or governance models for property-level adoption, so availability or adoption of Agilysys IG Fly at individual IHG properties is implied rather than explicitly documented. Integration with room-charge posting is explicitly cited, which suggests coordination with property accounting and folio management processes during implementation. Further operational details such as phased rollout plans, configuration standards or centralized governance were not provided in the announcement.
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Real Estate Property Management | ERP Services and Operations |
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2015 | 2019 |
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Travel Management | ERP Services and Operations |
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2013 | 2013 |
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IHG Hotels & Resorts AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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IHG Hotels & Resorts Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2012 | 2012 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2022 | 2022 |
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IHG Hotels & Resorts Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2022 | 2022 |
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IHG Hotels & Resorts eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Online Food Ordering System | eCommerce |
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2025 | 2025 |
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Personalization and Product Recommendations | eCommerce |
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2013 | 2013 |
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IHG Hotels & Resorts CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Data Platform | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Loyalty | CRM |
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2016 | 2016 |
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Customer Loyalty | CRM |
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2019 | 2019 |
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Customer Loyalty | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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IHG Hotels & Resorts ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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Incident Management | ITSM |
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2021 | 2022 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IHG Hotels & Resorts TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Risk Management | TRM |
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2024 | 2024 |
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IHG Hotels & Resorts PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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iPaaS (Integration Platform as a Service) | PaaS |
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2022 | 2022 |
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Robotic Process Automation | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2014 | 2014 |
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IHG Hotels & Resorts IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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SD-WAN | IaaS |
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2023 | 2023 |
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SD-WAN | IaaS |
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2023 | 2023 |
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SD-WAN | IaaS |
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2021 | 2022 |
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IHG Hotels & Resorts CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Extended Detection and Response (XDR) | CyberSecurity |
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2024 | 2024 |
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Next Generation Firewall | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at IHG Hotels & Resorts
| First Name | Last Name | Title | Function | Department | Phone | |
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Customer Support Manager | Manager | Customer Service | |
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Global Customer Support Manager | Manager | Customer Service | |
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Director, Business Travel Global Accounts | Director | Finance | |
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Head of IHG Rewards Club | Director | HR | |
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Global Account Director, Business Travel | Director | Finance | |
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VP, Global Loyalty | VP | Customer Service | |
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Head of Sales Europe | Director | Sales | |
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Apps Being Evaluated by IHG Hotels & Resorts Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from IHG Hotels & Resorts IT executives and key decision makers. This section highlights IHG Hotels & Resorts's latest recorded technology evaluations, including Elastic SIEM for Security Information and Event Management (SIEM) on 2025-12-17, Benefitsolver for Benefits Administration on 2025-11-27, and Spine HRMS for Core HR on 2025-10-22. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the IHG Hotels & Resorts digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-12-17 | IHG Hotels & Resorts | Evaluated | Elasticsearch | Elastic SIEM | Security Information and Event Management (SIEM) | CyberSecurity |
| 2025-11-27 | IHG Hotels & Resorts | Evaluated | Businessolver | Benefitsolver | Benefits Administration | HCM |
| 2025-10-22 | IHG Hotels & Resorts | Evaluated | Spine Technologies | Spine HRMS | Core HR | HCM |
| 2025-08-11 | IHG Hotels & Resorts | Evaluated |
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Lease Management | ERP Services and Operations |
| 2025-07-30 | IHG Hotels & Resorts | Evaluated |
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Travel Management | ERP Services and Operations |
| 2025-05-21 | IHG Hotels & Resorts | Evaluated |
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Payroll | HCM |
| 2025-05-12 | IHG Hotels & Resorts | Evaluated |
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Artificial Intelligence Marketing | AI-Powered Application |
| 2025-04-06 | IHG Hotels & Resorts | Evaluated |
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Hotel Property Management | ERP Services and Operations |
| 2025-03-28 | IHG Hotels & Resorts | Evaluated |
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Loan Management | ERP Services and Operations |
| 2025-03-26 | IHG Hotels & Resorts | Evaluated |
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ERP Financial | ERP |
FAQ - APPS RUN THE WORLD IHG Hotels & Resorts Technographics
IHG Hotels & Resorts is a Leisure and Hospitality organization based in United Kingdom,
with around 13462 employees and annual revenues of $4.62 billion.
IHG Hotels & Resorts operates a diverse technology stack with applications such as
RadiusOne AR Suite, Perkbox Platform and Agilysys IG Fly,
covering areas like AR Automation, Employee Recognition and Rewards Management and Point Of Sale.
IHG Hotels & Resorts has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HighRadius, Perkbox and Agilysys.
IHG Hotels & Resorts recently adopted applications including
Agilysys IG Fly in 2025, Agilysys IG Digital Menu Board in 2025 and RiskLens Cyber Risk Management in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of IHG Hotels & Resorts’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates IHG Hotels & Resorts’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete IHG Hotels & Resorts technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.