Wilmington, 28403, NC,
United States
Intracoastal Realty Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Intracoastal Realty and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Intracoastal Realty employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Intracoastal Realty has purchased the following applications: Zoom for Audio Video and Web Conferencing in 2020, Y Soft EveryonePrint for Print Management in 2022, Roof AI for Customer Engagement in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Intracoastal Realty is running and its propensity to invest more and deepen its relationship with Zoom Video Communications , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Intracoastal Realty revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Intracoastal Realty intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Y Soft Corporation | Legacy | Y Soft EveryonePrint | Print Management | Content Management | Systel | 2022 | 2022 |
In 2022 Intracoastal Realty implemented Y Soft EveryonePrint as a cloud-first Print Management solution to standardize printing services across 10 offices and support more than 600 agents. The deployment focused on centralizing print flows and enabling mobile and location-aware printing for field agents and office staff.
The implementation leveraged EveryonePrint and SAFEQ Cloud capabilities, with module usage aligned to the EveryonePrint Hybrid Cloud Platform now referenced as YSoft SAFEQ Cloud. Functional capabilities configured included location-aware printing, mobile printing workflows, and secure pull-print release, and the setup was oriented to reduce driver installation and helpdesk overhead by moving print routing and authentication into the cloud.
Systel is credited on the public case content and acted as the service partner during the rollout, providing implementation and configuration support across the firm. Operational coverage explicitly included corporate IT, networked office printers, and mobile agent workflows across all ten offices, with governance focused on centrally managed print policies and authentication controls.
The deployment changed operational print workflows by enabling secure pull-print release and location-aware job routing for agents, and it explicitly reduced driver and helpdesk support demands as stated in the case content. Y Soft EveryonePrint remains the focal Print Management application in the described environment and the narrative aligns with a hybrid cloud print architecture using YSoft SAFEQ Cloud capabilities.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Roof AI | Legacy | Roof AI | Customer Engagement | CRM | n/a | 2023 | 2023 |
In 2023, Intracoastal Realty deployed Roof AI on its website. Roof AI is implemented as a Customer Engagement application to handle inbound homeowner and prospect inquiries directly on the public site. The implementation centers on an embedded conversational interface and lead capture forms, configured to surface roofing service intents and collect contact and property details. Configuration emphasized conversational flows, qualification prompts, and handoff signals for human follow up.
The deployment covers company sales and customer service workflows, with marketing and operations owning conversation tuning and content updates through Roof AI management tools. Captured inquiries are routed into internal sales and operations processes, and the implementation is scoped to the corporate website rather than internal portals. Governance includes administrative controls for response templates, conversation logging for follow up, and staged updates to conversation scripts to refine qualification logic.
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF), Phishing Protection | CyberSecurity |
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2024 | 2024 |
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