Invenio Solutions
2201 Donley Dr #200,
Austin, 78758, TX,
United States
Austin, 78758, TX,
United States
1 800-926-1754
Professional Services
Invenio Solutions Technographics
Invenio Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Invenio Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Invenio Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Invenio Solutions has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2015, Google Workspace (Formerly Google G-Suite) for Collaboration in 2021, Five9 Cloud for Call Center in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Invenio Solutions is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Google , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Invenio Solutions revenues, which have grown to $70.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Invenio Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Invenio Solutions Tech Stack and Enterprise Applications
Invenio Solutions AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Invenio Solutions deployed LiveChat on its corporate website, adopting LiveChat in the Chatbots and Conversational AI category as a primary real time customer engagement channel. The deployment targeted customer acquisition and client service touchpoints on the website and was positioned to capture inbound interest from marketing campaigns and site visitors.
The implementation included standard LiveChat components, notably the web chat widget, agent console for real time messaging, canned response libraries, visitor tracking and session transcript capture. Configuration work focused on chat routing rules, availability scheduling and the setup of chat analytics and reporting to monitor volume and interaction types.
Operational coverage centered on website driven interactions and was assigned to marketing and client services teams within the United States organization, with workflows designed to qualify inbound leads and escalate technical or account issues to specialist teams. Integration scope was limited to embedding LiveChat into the website front end and instrumenting session capture across marketing landing pages.
Governance changes emphasized chat ownership, response workflows and agent training, with documented routing and escalation processes and retention of chat transcripts for follow up and case creation. The rollout formalized front line conversational handling as part of lead qualification and client intake operations, aligning chat handling with existing marketing and client service processes.
|
Invenio Solutions Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021 Invenio Solutions implemented Google Workspace to centralize Collaboration across its 500 person professional services organization. The deployment uses Google Workspace (Formerly Google G-Suite) as the primary Collaboration platform for corporate email and productivity tools.
The implementation emphasized standard Google Workspace capabilities, including Gmail for business email, Google Calendar for scheduling, Google Drive and Shared Drives for document storage, Google Docs, Sheets and Slides for real time document collaboration, and Google Meet for virtual meetings. Administrative configuration leveraged the Google Admin console for user and group provisioning, role based access controls and an organizational unit structure aligned with consulting, marketing, sales and operations functions.
The company surfaces evidence of Google Apps for Business on its public website, consistent with corporate use of Google Workspace across internal collaboration. Operational coverage focused on U.S. operations, with governance centered on centralized admin policy, group based access controls and document sharing policies to standardize collaboration workflows across the firm.
|
|
|
|
|
|
Collaboration | Collaboration |
|
2016 | 2016 |
|
Invenio Solutions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Five9 | Legacy | Five9 Cloud | Call Center | CRM | Direct from vendor | 2015 | 2015 |
In 2015, Invenio Solutions implemented Five9 Cloud as its Call Center application, opting for a cloud-native contact center platform to centralize customer engagement capabilities. The Five9 Cloud deployment was provisioned in a public cloud model and procured direct from the vendor, establishing the vendor as the primary implementation and support channel for platform configuration and ongoing operational updates.
The implementation focused on core Call Center capabilities typical for the category, including automatic call distribution, interactive voice response, outbound dialing engines, agent desktop interfaces, and computer telephony integration components. Five9 Cloud was configured to support standard contact center workflows such as queue management, skills-based routing, and agent status and reporting, aligning with customer service and sales engagement functions within the professional services environment.
Integrations are not enumerated in source notes, therefore the narrative emphasizes platform-level orchestration rather than named system connections. Five9 Cloud was implemented to act as the central telephony and interaction routing layer, enabling consistent call handling and agent desktop controls across Invenio Solutions call handling processes.
Governance and operational ownership were established through vendor-led provisioning and administrative handover, with Five9 Cloud tenancy management and role-based administrative controls configured for internal contact center managers. The rollout emphasized configuration of contact queues, agent profiles, and routing rules, and included vendor-driven onboarding to align platform settings with existing customer engagement procedures.
|
|
|
|
|
Marketing Analytics | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2014 | 2014 |
|
Invenio Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2011 | 2011 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Invenio Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Invenio Solutions Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Invenio Solutions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Invenio Solutions digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Invenio Solutions Technographics
Invenio Solutions is a Professional Services organization based in United States,
with around 500 employees and annual revenues of $70.0 million.
Invenio Solutions operates a diverse technology stack with applications such as
LiveChat, Google Workspace (Formerly Google G-Suite) and Five9 Cloud,
covering areas like Chatbots and Conversational AI, Collaboration and Call Center.
Invenio Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveChat, Inc., Google and Five9.
Invenio Solutions recently adopted applications including
Google Workspace (Formerly Google G-Suite) in 2021, Cloudflare CDN in 2020 and Microsoft 365 in 2016,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Invenio Solutions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Invenio Solutions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Invenio Solutions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.