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● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

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● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

IO Solutions Call Center Inc.
Location
5000 Rue Buchan Suite 1000,
Montreal, H4P 1T2, QC,
Canada
Website
https://www.iosolutions.ca/
Phone
1 514-871-8467
Artw industry
Professional Services
Employee
Revenue

IO Solutions Call Center Inc. Technographics

IO Solutions Call Center Inc. Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by IO Solutions Call Center Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 322 IO Solutions Call Center Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that IO Solutions Call Center Inc. has purchased the following applications: Aheeva Contact Center for Call Center in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems IO Solutions Call Center Inc. is running and its propensity to invest more and deepen its relationship with Aheeva or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing IO Solutions Call Center Inc. revenues, which have grown to $59.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IO Solutions Call Center Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

IO Solutions Call Center Inc. Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Aheeva Legacy Aheeva Contact Center Call Center CRM n/a 2020 2020 In 2020, IO Solutions Call Center Inc. implemented Aheeva Contact Center. Aheeva Contact Center is a Contact Center Solution deployed to support the companys customer service and contact operations across its Canadian sites. The implementation focused on core contact center capabilities typical of the category, including automatic call distribution, interactive voice response, omnichannel routing for voice and digital channels, call recording and quality monitoring, and real time dashboards for supervisors. Configuration work included skills based routing, queue management, and agent desktop workflows to standardize handling of inbound and outbound interactions and to centralize supervisor monitoring and reporting. Deployment was scoped to IO Solutions Call Center Inc. operational teams in Canada and touched customer service, operations management, and workforce planning functions. The Aheeva Contact Center deployment was integrated at the platform level with telephony interfaces and CRM touchpoints using standard APIs and connector patterns to enable screen pops and interaction logging. Governance emphasized operational workflow changes for queuing and escalation, phased agent onboarding, and consolidated reporting structures. IO Solutions Call Center Inc. is listed as a customer on Aheevas website.
Call Center CRM 2020 2020
IT Decision Makers and Key Stakeholders at IO Solutions Call Center Inc.
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by IO Solutions Call Center Inc. Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD IO Solutions Call Center Inc. Technographics

IO Solutions Call Center Inc. is a Professional Services organization based in Canada, with around 322 employees and annual revenues of $59.0 million.

IO Solutions Call Center Inc. operates a diverse technology stack with applications such as Aheeva Contact Center, covering areas like Call Center.

IO Solutions Call Center Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Aheeva.

IO Solutions Call Center Inc. recently adopted applications including Aheeva Contact Center in 2020 and Aheeva Inbound in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of IO Solutions Call Center Inc.’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates IO Solutions Call Center Inc.’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete IO Solutions Call Center Inc. technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.