IOTAP
11710 Plaza America Dr,
Reston, 20190, VA,
United States
Reston, 20190, VA,
United States
1 703-884-3363
Professional Services
IOTAP Technographics
IOTAP Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by IOTAP and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80 IOTAP employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
IOTAP has purchased the following applications: Capchase Platform for Payment Processing in 2023, TeamSupport SnapEngage for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IOTAP is running and its propensity to invest more and deepen its relationship with Capchase , TeamSupport , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IOTAP revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IOTAP intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IOTAP Tech Stack and Enterprise Applications
IOTAP ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Capchase | Legacy | Capchase Platform | Payment Processing | ERP | n/a | 2023 | 2023 |
In 2023 IOTAP implemented the Capchase Platform to introduce buyer installment payments and accelerate revenue realization, leveraging the Payment Processing capabilities for a subscription billing finance and sales use case in the United States. The Capchase Platform deployment focused on enabling upfront cash collection while preserving customer installment options, aligning with IOTAP’s subscription billing operations.
The implementation configured Capchase Platform modules for installment financing, billing orchestration, and collections management, and integrated with IOTAP’s subscription management system Work 365 to synchronize contracts, invoices, and payment schedules. Capchase handled billing and collections on behalf of IOTAP, and the configuration was oriented around order-to-cash automation for annual contracts.
Operational coverage centered on finance and sales teams supporting subscription contracts in the United States, with governance adjusted to route collections and settlement processes through Capchase rather than internal receivables. Outcomes reported in the Capchase case study include shortened sales cycles and improved revenue management by offering buyers installment payments while IOTAP received full annual contract value within ~30 days.
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IOTAP AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, IOTAP implemented TeamSupport SnapEngage on its website as a customer facing conversational layer. TeamSupport SnapEngage functions as a cloud hosted Chatbots and Conversational AI solution and was embedded in site support pages to provide real time chat and automated conversational workflows. The deployment architecture follows common SaaS patterns with a JavaScript widget delivering the chat interface and vendor hosted orchestration managing session routing. Implementation focused on the chat interface, bot triggers, and session routing across the public web domain.
Configuration centered on chat routing to support queues, automated bot flows for frequently asked questions, and lead capture workflows to feed internal triage, aligning with support and sales enablement functions. Operational coverage was limited to the website channel, used by customer support and presales teams within the 80 person professional services firm. Governance emphasized conversational script management, escalation procedures to human agents, and periodic intent tuning to align automated responses with support workflows. The narrative describes TeamSupport SnapEngage providing web delivered conversational automation and operational orchestration for IOTAP.
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IOTAP Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, IOTAP implemented Microsoft 365 as its Collaboration platform for internal productivity, email, and document management. Public references on IOTAP's website indicate an active Microsoft 365 deployment supporting corporate collaboration and communication.
The Microsoft 365 implementation includes standard Collaboration capabilities such as hosted email, shared document libraries, and team collaboration tools, consistent with Microsoft 365 functional workflows. Configuration likely centers on tenant-level provisioning, mailbox and content management, and collaborative workspace configuration to support professional services workstreams.
Operational coverage is company wide across IOTAP's professional services functions, scaled for an organization of approximately 80 employees. The deployment is described as a centralized cloud tenant model, enabling user provisioning, device and mobile access, and content collaboration workflows for internal teams.
Governance was structured around tenant administration and role based access controls, with policies for content management and compliance applied at the Microsoft 365 tenant level. The public site evidence confirms Microsoft 365 is integrated into IOTAP's collaboration stack, reflecting standard governance and operational practices for Collaboration deployments.
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IOTAP CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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IOTAP ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IOTAP PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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IOTAP IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at IOTAP
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by IOTAP Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from IOTAP IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the IOTAP digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD IOTAP Technographics
IOTAP is a Professional Services organization based in United States,
with around 80 employees and annual revenues of $10.0 million.
IOTAP operates a diverse technology stack with applications such as
Capchase Platform, TeamSupport SnapEngage and Microsoft 365,
covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
IOTAP has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Capchase, TeamSupport and Microsoft.
IOTAP recently adopted applications including
Capchase Platform in 2023, Freshservice in 2021 and Google Cloud Platform (GCP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of IOTAP’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates IOTAP’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete IOTAP technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.