Integrated Research
Level 9, 100 Pacific Highway,
Sydney, 2060, NSW,
Australia
Sydney, 2060, NSW,
Australia
61 2 9966-1066
Professional Services
Integrated Research Technographics
Integrated Research Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Integrated Research and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 142 Integrated Research employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Integrated Research has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2019, Sage People (ex Fairsail) for Core HR in 2016, LiveChat for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Integrated Research is running and its propensity to invest more and deepen its relationship with Microsoft , Sage , ELMO Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Integrated Research revenues, which have grown to $54.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Integrated Research intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Integrated Research Tech Stack and Enterprise Applications
Integrated Research ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | DXC Technology | 2019 | 2019 |
In 2019, Integrated Research implemented Microsoft Dynamics 365 for Finance and Operations as its core ERP Financial platform. The company had used Microsoft Dynamics AX 2009 for nearly 10 years and initiated the upgrade while undertaking a transformation of its security and privacy framework, with a finance organization distributed across multiple countries experiencing latency and collaboration drag from an on premise ERP.
Integrated Research worked with DXC Technology to modernise applications and optimise its IT estate, migrating transactional finance workloads to Microsoft Dynamics 365 for Finance and Operations. The deployment consolidated core financial management functions typical of an ERP Financial implementation, including general ledger, accounts payable and accounts receivable processes, and centralized financial controls to support global finance operations.
DXC Technology led implementation services, focusing on configuration of finance modules and process standardization to reduce cross site process variance and streamline month end routines. Governance changes were driven by the concurrent security and privacy program, aligning access control, auditability and compliance workflows with the new system and creating a single platform for finance policy enforcement across regions.
The Dynamics 365 for Finance and Operations deployment was positioned to address the on premise performance bottlenecks and collaboration constraints that had slowed the finance team, while enabling a more sustainable IT operating model. Microsoft Dynamics 365 for Finance and Operations serves Integrated Research as the ERP Financial backbone for global finance functions, instrumenting standardized financial workflows and controls under DXC Technology delivery.
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ERP Financial | ERP |
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2012 | 2012 |
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Integrated Research HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage People (ex Fairsail) | Core HR | HCM | n/a | 2016 | 2016 |
In 2016 Integrated Research implemented Sage People (ex Fairsail) as its Core HR platform to centralize HRIS and employee lifecycle administration across its global operations. The deployment supported the companys multi-country footprint with explicit coverage for Australia, Singapore, the United Kingdom and the United States, and operational support for the Sydney office Health and Safety representative activities.
Sage People (ex Fairsail) was configured to manage end to end recruitment workflows, onboarding and offboarding checklists, performance review cycles, and core employee data management. Functional capabilities implemented included applicant tracking and offer administration, online assessment administration and interpretation support, maintenance of organisation charts, staff movement and recruitment trackers, and reward and recognition workflows used to administer Employee of the Month and long service awards.
The implementation was instrumented to coordinate with external recruitment channels and agencies, supporting job board posting workflows to LinkedIn recruiter and Seek and negotiating agency terms in coordination with Commercial leadership. Operational integrations focused on process handoffs rather than named system-to-system connections, with monthly payroll coordination to ensure salary and leave changes were processed and cross-functional coordination with Finance and IT for termination calculations, equipment returns and personnel file closure. The HR team also liaised with immigration agencies to manage sponsored visas and intra-company transfers as part of the employee lifecycle.
Governance and process changes established formal recruitment approval with salary benchmarking, quarterly performance review cadence with line manager accountability, and standardized documentation practices for contracts, reference checks and VEVO verification. The implementation positioned Sage People (ex Fairsail) as the authoritative Core HR record for Integrated Research, supporting HR, recruitment, payroll, finance and IT business functions through structured workflows and centralized employee data management.
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Onboarding | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Integrated Research AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016 Integrated Research deployed LiveChat on its public website. The use of LiveChat sits in the Chatbots and Conversational AI category and was implemented to provide web based customer engagement and inbound visitor messaging.
The implementation centered on embedding the LiveChat JavaScript widget into site pages to enable real time messaging between visitors and agents, capture chat transcripts and surface visitor context for agents. Functional capabilities in use include the chat widget, an agent console for live response, canned responses and queue routing to manage concurrent conversations, aligned with standard Chatbots and Conversational AI workflows for support triage and lead capture.
Operational ownership rests with web operations for deployment and with customer support and sales teams for ongoing handling of inbound queries, with configuration of agent access, chat routing rules and transcript retention to enforce consistent processes. LiveChat is explicitly instrumented on the Integrated Research website to centralize web based conversational engagement and agent assisted support.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Integrated Research Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Integrated Research Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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Integrated Research CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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CRM | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Integrated Research ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Integrated Research PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Integrated Research IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Integrated Research CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Integrated Research
| First Name | Last Name | Title | Function | Department | Phone | |
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CFO | CXO | Finance | |
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Group Financial Controller | Director | Finance | |
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Chief People Officer | CXO | HR | |
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People & Culture Business Partner | Director | HR | |
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Interim Chief Financial Officer | CXO | Finance | |
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HR Programs Specialist | Manager | HR | |
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Global People & Culture Director | Director | HR | |
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CFO | CXO | Finance | |
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Apps Being Evaluated by Integrated Research Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Integrated Research IT executives and key decision makers. This section highlights Integrated Research's latest recorded technology evaluations, including Aikido Security Platform for Vulnerability Management on 2026-09-07. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Integrated Research digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-09-07 | Integrated Research | Evaluated | Aikido Security | Aikido Security Platform | Vulnerability Management | CyberSecurity |
FAQ - APPS RUN THE WORLD Integrated Research Technographics
Integrated Research is a Professional Services organization based in Australia,
with around 142 employees and annual revenues of $54.0 million.
Integrated Research operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Sage People (ex Fairsail) and LiveChat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Integrated Research has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Sage and LiveChat, Inc..
Integrated Research recently adopted applications including
HubSpot CMS in 2021, Zoominfo Platform in 2021 and ZoomInfo Chorus in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Integrated Research’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Integrated Research’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Integrated Research technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.