IRCTC (Indian Railway Catering and Tourism Corporation)
B 148, 11th Floor, Statesman House, Barakhamba Road,
New Delhi, 110001,
India
New Delhi, 110001,
India
91 75 5661-0661
Government
IRCTC (Indian Railway Catering and Tourism Corporation) Technographics
IRCTC (Indian Railway Catering and Tourism Corporation) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by IRCTC (Indian Railway Catering and Tourism Corporation) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1971 IRCTC (Indian Railway Catering and Tourism Corporation) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IRCTC (Indian Railway Catering and Tourism Corporation) has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2015, Oracle E-Business Suite HRMS for Core HR in 2015, GumGum for Artificial Intelligence Marketing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IRCTC (Indian Railway Catering and Tourism Corporation) is running and its propensity to invest more and deepen its relationship with Oracle , Paytm , GumGum or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IRCTC (Indian Railway Catering and Tourism Corporation) revenues, which have grown to $245.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IRCTC (Indian Railway Catering and Tourism Corporation) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IRCTC (Indian Railway Catering and Tourism Corporation) Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | AWC Software | 2015 | 2016 |
In 2015, IRCTC implemented Oracle E-Business Suite as its core ERP Financial platform. The engagement was delivered with AWC Software acting as the systems integrator and onsite technical consultant in New Delhi. The Oracle E-Business Suite deployment covered Accounts Payable, Accounts Receivable, General Ledger, Inventory, Purchasing and HRMS and used Oracle Reports, Forms, SQL, PL/SQL, SQL*Loader and XML Publisher as primary development and reporting technologies.
Configuration and customization work emphasized Key Flexfields and Descriptive Flexfields, form personalization in AP and AR, and development of XML Publisher and PL/SQL based reports. Technical deliverables included customized report layouts, bursting reports to meet transactional reporting requirements and SQL*Loader routines to support batch data operations. The implementation narrative is centered on application configuration and technical enhancements rather than platform migration commentary.
Operational scope included finance, procurement, inventory and HR administrative functions, aligning procure to pay, order to cash and general ledger workflows inside Oracle E-Business Suite. AWC Software provided Oracle Technical Consultants to support and enhance the 11i instance at IRCTC, operating in an onsite support and enhancement model. The engagement focused on sustaining day to day operations while iterating on forms and reports to meet evolving business requirements.
Governance and change control for the Oracle E-Business Suite environment relied on controlled report and form change processes, use of form personalization to limit invasive code changes and structured PL/SQL and XML Publisher deployments. Documentation of support work and developer delivered artifacts reflects a sustained application support program led by Oracle technical resources from AWC Software.
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Payment Processing | ERP Financial Management |
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2015 | 2015 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite HRMS | Core HR | HCM | n/a | 2015 | 2016 |
In 2015, IRCTC implemented Oracle E-Business Suite HRMS as part of an upgraded Oracle ERP Release 12 deployment that was rolled out on a pan-India basis. The broader Oracle ERP Release 12 deployment included Financial, Purchasing, Inventory, Procurement Contract, Database and ARCS account reconciliation components, and the HR implementation was delivered within that consolidated enterprise program. Official organizational data was maintained electronically with user access rights control during the same program.
Oracle E-Business Suite HRMS was configured to provide Core HR capabilities for IRCTC, including employee master data and personnel administration, time and attendance and leave management, workforce records and HR reporting for compliance and statutory needs. The Oracle E-Business Suite HRMS implementation emphasized standard Core HR workflows and centralized recordkeeping consistent with large public sector HR operations.
The HRMS instance was provisioned within IRCTC’s collated server hardware at a centralized data centre to maintain uniformity of crucial applications accessed across the organization. The HRMS deployment operated alongside an E-office system and other in-house applications such as online vendor empanelment and a Bill Tracking System, with common electronic recordkeeping and user access control applied across systems.
Operational scope covered HR and administrative functions across IRCTC’s national operations, and governance practices focused on electronic custody of official data and access rights control. The HRMS program coexisted with parallel IT initiatives including an Access Management System with face recognition, a water supply chain management application pilot, video conferencing infrastructure and provisioning of IT assets for work from home operations.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GumGum | Legacy | GumGum | Artificial Intelligence Marketing | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, IRCTC implemented GumGum to support Artificial Intelligence Marketing on its public website, embedding the application to drive contextual advertising and visual content monetization across its ticketing and tourism pages. The deployment situates GumGum as the primary AI marketing layer on IRCTC's web properties, linking content signals to advertising inventory in real time.
The implementation used GumGum capabilities for contextual targeting, visual intelligence for image analysis, ad placement optimization, and campaign analytics, configured to evaluate page content and surface relevant creative. Configuration work focused on rule sets for contextual matches, reporting dashboards for campaign performance, and automated content classification to inform ad decisioning.
Integration scope was explicitly the IRCTC website, enabling the digital marketing and customer engagement teams to orchestrate campaigns and manage creative inventory through the GumGum interface. Operational coverage is centered on public-facing web channels and the online ticketing and tourism business functions, aligning ad delivery with page-level context and user experience.
Governance emphasized content review and campaign workflow controls within IRCTC's digital marketing operations, establishing approval gates for creative and targeting parameters, and centralizing AI-driven contextual decisioning for on-site advertising. The narrative centers on IRCTC GumGum Artificial Intelligence Marketing integration as a web-first deployment that embeds contextual ad intelligence into IRCTC's marketing stack.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2015 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2018 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Workspace | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at IRCTC (Indian Railway Catering and Tourism Corporation)
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by IRCTC (Indian Railway Catering and Tourism Corporation) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from IRCTC (Indian Railway Catering and Tourism Corporation) IT executives and key decision makers. This section highlights IRCTC (Indian Railway Catering and Tourism Corporation)'s latest recorded technology evaluations, including Juspay for Payment Processing on 2025-11-03. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the IRCTC (Indian Railway Catering and Tourism Corporation) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD IRCTC (Indian Railway Catering and Tourism Corporation) Technographics
IRCTC (Indian Railway Catering and Tourism Corporation) is a Government organization based in India,
with around 1971 employees and annual revenues of $245.0 million.
IRCTC (Indian Railway Catering and Tourism Corporation) operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle E-Business Suite HRMS and GumGum,
covering areas like ERP Financial, Core HR and Artificial Intelligence Marketing.
IRCTC (Indian Railway Catering and Tourism Corporation) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and GumGum.
IRCTC (Indian Railway Catering and Tourism Corporation) recently adopted applications including
CoRover AI Platform in 2021, GumGum in 2020 and OpenX OpenAudience in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of IRCTC (Indian Railway Catering and Tourism Corporation)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates IRCTC (Indian Railway Catering and Tourism Corporation)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete IRCTC (Indian Railway Catering and Tourism Corporation) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.