isolved
11215 N. Community House Rd, Suite 800,
Charlotte, 28277, NC,
United States
Charlotte, 28277, NC,
United States
1 800-733-8839
Professional Services
isolved Technographics
isolved Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by isolved and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2400 isolved employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that isolved has purchased the following applications: FIS Relius for Benefits Administration, Pension Administration in 2010, Drift AI Chatbot for Chatbots and Conversational AI in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems isolved is running and its propensity to invest more and deepen its relationship with FIS Global , Symmetry Software , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing isolved revenues, which have grown to $620.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for isolved intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
isolved Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS Relius | Benefits Administration, Pension Administration | HCM | n/a | 2010 | 2010 |
In 2010, iSolved implemented FIS Relius. The FIS Relius deployment, provided by vendor FIS Global, is surfaced on the iSolved website and delivers core Benefits Administration,Pension Administration capabilities to support employer-sponsored plans and participant self-service access. This implementation positions FIS Relius as the primary online benefits and pension recordkeeping interface for iSolved plan participants.
The deployment includes category-aligned modules for participant portals and online enrollment, contribution and deduction processing, census and eligibility management, plan-level configuration, distributions and loan management, and compliance reporting and recordkeeping. The solution is described in a web-facing configuration, designed to interface with core HR and payroll systems to synchronize eligibility and contribution data, and to centralize administrative workflows for benefits and retirement plan administrators. Operationally the system supports HR and benefits administration functions and provides participant-facing services through the iSolved website without named third-party integration details provided.
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Payroll Tax Compliance | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 iSolved implemented Drift AI Chatbot on their website to deliver web-based conversational engagement and to support front-end visitor qualification. Drift AI Chatbot is deployed as a customer-facing chat interface under the Chatbots and Conversational AI category and is used to drive customer engagement and sales qualification workflows on isolvedhcm.com.
The Drift AI Chatbot implementation centers on conversational flows, automated lead capture, intent recognition and live agent handoff, with governance around response templates and escalation playbooks to manage automated responses and human escalation. The deployment focuses on website interactions for external prospects and customers, aligning iSolved, Drift AI Chatbot, Chatbots and Conversational AI and business functions in customer engagement and demand generation.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, iSolved implemented Cisco Webex Meetings for Audio Video and Web Conferencing on its public website. The Cisco Webex Meetings deployment is surfaced on isolvedhcm.com to provide embedded meeting join and scheduling flows that support externally initiated sessions and website-driven engagement.
Functionally the implementation leverages Cisco Webex Meetings capabilities such as browser-based video conferencing, multi-party audio, screen sharing, meeting recording, participant management, and scheduling workflows. Configuration focuses on web join experiences and meeting link provisioning to reduce friction for external attendees and to support cross-platform access without heavy client installation requirements.
Architecturally the solution is delivered through the website front end, embedding Webex meeting joins and scheduling elements into site-level workflows to enable client demos, support interactions, and virtual events initiated from the public site. Operational ownership rests with digital and IT teams to manage meeting configuration and access controls, while the Audio Video and Web Conferencing capability connects external stakeholders to live collaborative sessions.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Engagement | CRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at isolved
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by isolved Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from isolved IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the isolved digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD isolved Technographics
isolved is a Professional Services organization based in United States,
with around 2400 employees and annual revenues of $620.0 million.
isolved operates a diverse technology stack with applications such as
FIS Relius, Drift AI Chatbot and Cisco Webex Meetings,
covering areas like Benefits Administration, Pension Administration, Chatbots and Conversational AI and Audio Video and Web Conferencing.
isolved has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, Drift and Cisco Systems.
isolved recently adopted applications including
DocuSign eSignature in 2022, Ruby Live Chat in 2021 and Cisco Webex Meetings in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of isolved’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates isolved’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete isolved technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.