AI Buyer Insights:

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

ITC Classmate
Location
Virginia House, 37 J L Nehru Road,
Kolkata, 700071,
India
Website
https://www.classmateshop.com/
Phone
91 33 2288-0655
Artw industry
Consumer Packaged Goods
Employee
Revenue

ITC Classmate Technographics

ITC Classmate Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by ITC Classmate and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 27500 ITC Classmate employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that ITC Classmate has purchased the following applications: Chargebee numberz for AR Automation in 2016, Zoho SalesIQ for Chatbots and Conversational AI in 2021, Microsoft Clarity for Marketing Analytics in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems ITC Classmate is running and its propensity to invest more and deepen its relationship with Chargebee , SAP , Zoho Corp. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing ITC Classmate revenues, which have grown to $9.82 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ITC Classmate intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

ITC Classmate Tech Stack and Enterprise Applications

ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Chargebee Legacy Chargebee numberz AR Automation ERP Financial Management n/a 2016 2017
In 2016 ITC Classmate deployed Chargebee numberz to provide Smart Accounts Receivable Management. Chargebee numberz is the AR Automation application implemented to centralize invoice generation, automated collections, cash application, dispute tracking, and AR reporting for the finance and accounts receivable organization. The deployment was provisioned as a cloud SaaS instance and configured with modular AR workflows, role based access controls, and configurable credit and collection rules to standardize processes across accounts receivable. Functional capabilities implemented included scheduled invoice orchestration, rules based collections prioritization, automated cash application logic, dispute case management, and analytics driven receivables reporting to support governance and month end controls. Governance activity focused on centralizing AR process ownership, defining standardized collection workflows, and configuring application controls to align operational practice with the AR Automation platform.
ERP Financial ERP Financial Management 2011 2012
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zoho Corp. Legacy Zoho SalesIQ Chatbots and Conversational AI AI-Powered Application n/a 2021 2021
In 2021, ITC Classmate deployed Zoho SalesIQ as a Chatbots and Conversational AI solution on its customer facing website classmateshop.com. The implementation places Zoho SalesIQ as an embedded web chat widget to provide conversational engagement and visitor monitoring directly in the online storefront. Zoho SalesIQ configuration focuses on conversational flows, automated chatbots for common queries, and live agent escalation, aligned with Chatbots and Conversational AI capabilities. The deployment uses visitor tracking and proactive messaging to surface contextual prompts based on page and session behavior, and relies on the Zoho SalesIQ cloud console to manage bot scripts, routing rules, and agent queues. This setup supports sales assisted shopping, customer service triage, and help on product and ordering pages. Technically the solution is delivered via an embedded JavaScript widget on the classmateshop.com domain, with bot and routing configuration managed in the Zoho SalesIQ cloud console. Operational ownership is centered on the digital commerce and customer support teams, who govern bot script updates, escalation workflows, and hours of availability. The implementation concentrates on the web channel engagement for the ecommerce site and no enterprise system integrations were disclosed.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Clarity Marketing Analytics CRM n/a 2021 2021
In 2021, ITC Classmate implemented Microsoft Clarity on their website. The deployment uses Microsoft Clarity as a Marketing Analytics solution to capture on site user behavior and to support marketing and ecommerce functions. This positions ITC Classmate Microsoft Clarity Marketing Analytics to serve digital marketing, UX and commerce teams with behavioral intelligence from the storefront. The implementation is client side, instrumented through a lightweight JavaScript tracking snippet embedded in the public storefront, enabling session recordings, heatmaps, click and scroll maps, and funnel behavior analysis consistent with Marketing Analytics capabilities. Configuration emphasizes behavioral modules and event tracking to surface usability issues and conversion friction, informing product and marketing prioritization and experimentation workflows. Governance is managed at the website level with marketing and UX stakeholders granted role based access to recordings and dashboards for operational analysis.
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2017 2017
Cloud Storage IaaS 2019 2019
Content Delivery Network IaaS 2020 2020

IT Decision Makers and Key Stakeholders at ITC Classmate

First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts

Apps Being Evaluated by ITC Classmate Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ITC Classmate IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ITC Classmate digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD ITC Classmate Technographics
ITC Classmate is a Consumer Packaged Goods organization based in India, with around 27500 employees and annual revenues of $9.82 billion.
ITC Classmate operates a diverse technology stack with applications such as Chargebee numberz, Zoho SalesIQ and Microsoft Clarity, covering areas like AR Automation, Chatbots and Conversational AI and Marketing Analytics.
ITC Classmate has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Chargebee, Zoho Corp. and Microsoft.
ITC Classmate recently adopted applications including Zoho SalesIQ in 2021, Microsoft Clarity in 2021 and Cloudflare CDN in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ITC Classmate’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates ITC Classmate’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ITC Classmate technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.