iUsed Stores is a Manufacturing organization based in Netherlands, with around 30 employees and annual revenues of $10.0 million.

What enterprise applications does iUsed Stores use?

iUsed Stores operates a diverse technology stack with applications such as Zendesk Service, covering areas like Customer Support.

What digital transformation initiatives has iUsed Stores undertaken?

iUsed Stores has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Zendesk.

What are the most recent software purchases made by iUsed Stores?

iUsed Stores recently adopted applications including Zendesk Service in 2024, highlighting its ongoing modernization strategy.

Which IT decision makers lead technology initiatives at iUsed Stores?

APPS RUN THE WORLD maintains an up-to-date database of iUsed Stores’s key decision makers and IT executives, available to Premium subscribers.

How does APPS RUN THE WORLD track iUsed Stores’s IT investments?

Our research team continuously updates iUsed Stores’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

How can I access the full list of applications used by iUsed Stores?

Subscribe to APPS RUN THE WORLD to access the complete iUsed Stores technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.

iUsed Stores Technographics, Software Purchases, AI and Digital Transformation Initiatives

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iUsed Stores Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by iUsed Stores and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 iUsed Stores employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that iUsed Stores has purchased the following applications: Zendesk Service for Customer Support in 2024 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems iUsed Stores is running and its propensity to invest more and deepen its relationship with Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing iUsed Stores revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for iUsed Stores intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Zendesk	Legacy	Zendesk Service	Customer Support	CRM	Byteleaders	2024	2024	In 2024, iUsed Stores implemented Zendesk Service as its Customer Support platform. The deployment targeted first-line customer contact across email, live chat, telephony, and Facebook for iUsed and its Benelux webshops including Swoop and RefurbishedDirect, centralizing customer interactions into a single service stack. Zendesk Service was configured to support multi-channel ticketing, live chat with extended hours, telephony handling, and shared inbox routing to capture technical product advice and aftercare workflows. Live chat coverage was instrumented for 08:00 to 22:00 to provide near real time assistance, matching the retailer's focus on product advice and immediate customer support. Integrations were implemented with Back Market, Bol.com, and the Shopware 6 webshops to surface marketplace and order context inside Zendesk tickets, enabling agents to resolve inquiries with commerce and order data. Byteleaders acted as the implementation and operational partner, owning Zendesk configuration, ongoing maintenance, and outsourced training to ensure consistent agent onboarding and platform hygiene. Operational governance uses a hybrid staffing model where internal iUsed colleagues cover core office hours and Byteleaders supplies out of hours support and backfill during sickness or vacation, with remote access enabled by the Zendesk customer service system. The arrangement is managed as a combined inhouse and outsourced operation, and according to iUsed documentation the extended live chat availability has supported increased online sales and higher customer satisfaction.

Vendor

Previous System

Application

Market

VAR/SI

When

Live

Insight

Zendesk

Legacy

Zendesk Service

Customer Support

CRM

Byteleaders

2024

In 2024, iUsed Stores implemented Zendesk Service as its Customer Support platform. The deployment targeted first-line customer contact across email, live chat, telephony, and Facebook for iUsed and its Benelux webshops including Swoop and RefurbishedDirect, centralizing customer interactions into a single service stack. Zendesk Service was configured to support multi-channel ticketing, live chat with extended hours, telephony handling, and shared inbox routing to capture technical product advice and aftercare workflows. Live chat coverage was instrumented for 08:00 to 22:00 to provide near real time assistance, matching the retailer's focus on product advice and immediate customer support. Integrations were implemented with Back Market, Bol.com, and the Shopware 6 webshops to surface marketplace and order context inside Zendesk tickets, enabling agents to resolve inquiries with commerce and order data. Byteleaders acted as the implementation and operational partner, owning Zendesk configuration, ongoing maintenance, and outsourced training to ensure consistent agent onboarding and platform hygiene. Operational governance uses a hybrid staffing model where internal iUsed colleagues cover core office hours and Byteleaders supplies out of hours support and backfill during sickness or vacation, with remote access enabled by the Zendesk customer service system. The arrangement is managed as a combined inhouse and outsourced operation, and according to iUsed documentation the extended live chat availability has supported increased online sales and higher customer satisfaction.

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iUsed Stores Technographics