Ixxus
Central House,
London, E1 8DZ,
United Kingdom
London, E1 8DZ,
United Kingdom
44 20 7033-2320
Professional Services
Ixxus Technographics
Ixxus Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ixxus and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 132 Ixxus employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Ixxus has purchased the following applications: Zoom for Audio Video and Web Conferencing in 2020, Zendesk Service for Customer Support in 2016, Atlassian Jira Service Desk for IT Service Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ixxus is running and its propensity to invest more and deepen its relationship with Zoom Video Communications , Microsoft , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ixxus revenues, which have grown to $40.3 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ixxus intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ixxus Tech Stack and Enterprise Applications
Ixxus Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Ixxus implemented Zoom. Ixxus deployed Zoom as its Audio Video and Web Conferencing solution to support client-facing calls and internal collaboration across its United Kingdom professional services organization of approximately 132 employees.
The deployment included embedding Zoom on the company website to present meeting join links and booking touchpoints for external stakeholders, and used standard Audio Video and Web Conferencing capabilities such as hosted meetings, screen sharing, and browser-based joining. Configuration and modules emphasized account-level settings, meeting templates, and public-facing meeting widgets, with governance implemented through admin-managed meeting templates and access controls to standardize external meetings. Operational coverage targeted sales, delivery, and marketing functions that interact with clients via the website and scheduled web sessions.
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Collaboration | Collaboration |
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2015 | 2015 |
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Ixxus CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2016 | 2016 |
In 2016, Ixxus implemented Zendesk Service on its website. Zendesk Service serves as the Customer Support platform for Ixxus, centralizing client facing support and self service access across their web channel.
The deployment emphasizes core Customer Support capabilities common to the category, including ticket management, a web embedded support widget, and a knowledge base for self service. Configuration work focused on routing and automation rules, agent macros, SLA oriented workflows, and reporting dashboards to support ongoing case management and visibility.
Operational coverage includes customer success and support teams who use Zendesk Service to capture and triage inbound web requests, track case life cycles, and surface knowledge articles to clients. Governance centered on documented triage procedures, escalation rules, and dashboard driven monitoring to maintain consistent handling of customer inquiries.
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Ixxus ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2018 | 2018 |
In 2018 Ixxus deployed Atlassian Jira Service Desk as a customer-facing support channel, visible on their website and implemented under the IT Service Management category. The deployment targets external support interactions for the professional services firm and positions Atlassian Jira Service Desk as the primary portal for service requests and incident intake.
Configuration emphasizes catalogue-driven request types, a public service portal for client ticket submission, threaded ticketing workflows for agents, SLA policy configuration, and automation of routine ticket routing and status updates. Atlassian Jira Service Desk was configured to manage queues and agent assignments, enforce request lifecycles through workflow states, and surface knowledge base content alongside request submission to encourage self-service.
Operational governance combines centralized service desk administration with distributed agent ownership, formalized request workflows, and role-based access for support staff. The implementation aligns service management practices with customer-facing web support flows, and established administrative controls for request templates, SLA rules, and escalation paths to support consistent handling of client requests.
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Ixxus PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Ixxus PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Ixxus IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Ixxus CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Ixxus
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Ixxus Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ixxus IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ixxus digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Ixxus Technographics
Ixxus is a Professional Services organization based in United Kingdom,
with around 132 employees and annual revenues of $40.3 million.
Ixxus operates a diverse technology stack with applications such as
Zoom, Zendesk Service and Atlassian Jira Service Desk,
covering areas like Audio Video and Web Conferencing, Customer Support and IT Service Management.
Ixxus has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zoom Video Communications, Zendesk and Atlassian.
Ixxus recently adopted applications including
SmartSheet in 2021, Amazon Elastic Load Balancing (ELB) in 2021 and Mimecast Email Security in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ixxus’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ixxus’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ixxus technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.