New York, 10027-4212, NY,
United States
J & M Plumbing Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by J & M Plumbing and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 J & M Plumbing employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that J & M Plumbing has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2016, Markate CRM for CRM in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems J & M Plumbing is running and its propensity to invest more and deepen its relationship with Tawk.to , Google , ServiceTitan or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing J & M Plumbing revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for J & M Plumbing intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2016 | 2016 |
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Online Meeting Scheduling | Collaboration |
|
2021 | 2021 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Markate | Legacy | Markate CRM | CRM | CRM | n/a | 2021 | 2021 |
In 2021, J & M Plumbing implemented Markate CRM. Markate CRM is connected to their public website to capture customer requests and enable online appointment scheduling, feeding web form submissions directly into the system for intake. The deployment reflects a small business cloud CRM configuration, provisioned for a single-site operations footprint that serves both office staff and field technicians at a company of roughly 10 employees.
Markate CRM is configured to maintain customer records, schedule and dispatch service appointments, manage job details and work orders, and support mobile access for technicians to update job status in the field. The implementation includes role-based access controls and centralized administration for booking and dispatch workflows, with website form-to-record automation reducing manual entry. Operational scope covers customer service, dispatch, field operations and back-office invoicing workflows consistent with CRM functional patterns for construction and real estate service providers.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2022 | 2022 |
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