AI Buyer Insights:

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

J.S. Held Tech Stack and Enterprise Applications

ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle NetSuite ERP ERP Financial ERP Financial Management n/a 2015 2015
In 2015, J.S. Held implemented Oracle NetSuite ERP. Oracle NetSuite ERP was provisioned to address ERP Financial needs for the professional services firm with 1,500 employees and $200,000,000 in revenue, focusing on finance, billing, and administrative workflows. The deployment configured core financial modules including accounts receivable, invoicing, payment posting, bank reconciliation, and ledger-level controls, supporting routine tasks such as invoice creation, payment recording, and corporate card statement reconciliation. Configuration work emphasized invoice templates, payment receipt posting, and reconciliations that mapped to the company’s consultant billing and expense flows. Operational workflows explicitly linked Oracle NetSuite ERP to Salesforce for sales and client data capture, to BigTime for time and billing records, and to Bottom-line Legal-X for legal billing transmission, while Excel remained in use for interim data entry and exports. These system connections supported cross-functional processes between administrative staff, construction consultants, billing teams, and accounts receivable within the organization. Governance focused on centralizing invoicing and accounts receivable into Oracle NetSuite ERP and standardizing invoice distribution either by email to insurance adjusters or by export into Legal-X, with defined roles for administrative personnel performing data entry and reconciliations and finance teams owning payment posting and collections workflows.
ERP Financial ERP Financial Management 2020 2020
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Bottomline Technologies Legacy Bottomline Legal-X Legal Time and Billing ERP Services and Operations n/a 2015 2015
In 2015 J.S. Held implemented Bottomline Legal-X to centralize Legal Time and Billing for its professional services billing operations. The deployment focused on formalizing invoice generation and distribution workflows using Bottomline Legal-X as the billing engine for time and fee capture and invoice presentation. The implementation covered standard Legal Time and Billing capabilities, including time entry support, invoice creation, electronic invoice distribution, and payment posting workflows. Operational usage documented by staff shows invoices were prepared in BigTime, Salesforce and NetSuite and then routed or delivered through Bottomline Legal-X as part of the billing workflow, with payments recorded on receipt. Operational scope included administrative and finance staff supporting construction consultants and interactions with insurance adjusters for claims-related invoicing, operating from the companys United States offices. Staff activities also included data entry in Excel and reconciliations against American Express statements, indicating the system was embedded in day to day billing and reconciliation processes. Governance changes centered on standardizing invoice delivery and payment recording procedures across multiple systems, with teams maintaining records in NetSuite and using QuickBooks knowledge for select reconciliations. The narrative reflects a cross-application billing orchestration where Bottomline Legal-X served as the centralized Legal Time and Billing touchpoint for invoice distribution and cash posting.
Professional Services Automation ERP Services and Operations 2015 2015
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2021 2021
In 2021, J.S. Held implemented Microsoft 365 to consolidate Collaboration capabilities across the professional services firm. The public site indicates use of Microsoft 365 on their website, which aligns the external asset footprint with the internal Collaboration estate and suggests web-level hosting or service references to Microsoft 365 components. The Microsoft 365 implementation at J.S. Held centers on Collaboration functionality common to the suite, including cloud email and calendaring, document collaboration and content management, real-time conferencing and persistent chat, and shared workspaces for project teams. Configuration likely emphasized centralized content libraries and access-controlled document stores to support client engagements and knowledge management, while using built-in compliance and information protection controls that are typical for Microsoft 365 deployments. Operationally the deployment serves a 1,500 employee professional services organization in the United States, covering core business functions such as project delivery, client services, and corporate operations. Governance activities inferred from the implementation focus on standardizing collaboration workflows, establishing sharing and retention policies, and aligning user identity and access patterns with corporate authentication, while the presence of Microsoft 365 on the public website signals coordination between external-facing assets and internal Collaboration services.
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Management Content Management 2015 2015
Web Content Management Content Management 2016 2016
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2019 2019
Marketing Automation CRM 2020 2020
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2021 2021
IT Service Management ITSM 2021 2021
Remote Monitoring and Management ITSM 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2018 2018
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2019 2019
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2021 2021

IT Decision Makers and Key Stakeholders at J.S. Held

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by J.S. Held Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from J.S. Held IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the J.S. Held digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD J.S. Held Technographics
J.S. Held is a Professional Services organization based in United States, with around 1500 employees and annual revenues of $200.0 million.
J.S. Held operates a diverse technology stack with applications such as Oracle NetSuite ERP, Bottomline Legal-X and Microsoft 365, covering areas like ERP Financial, Legal Time and Billing and Collaboration.
J.S. Held has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Oracle, Bottomline Technologies and Microsoft.
J.S. Held recently adopted applications including Microsoft 365 in 2021, New Relic APM in 2021 and Freshservice in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of J.S. Held’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates J.S. Held’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete J.S. Held technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.