List of Bottomline Legal-X Customers
Portsmouth, 3801, NH,
United States
Since 2010, our global team of researchers has been studying Bottomline Legal-X customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Bottomline Legal-X for Legal Time and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Bottomline Legal-X for Legal Time and Billing include: Statefarm, a United States based Insurance organisation with 67000 employees and revenues of $123.00 billion, Nationwide Retirement Plans, a United States based Insurance organisation with 24000 employees and revenues of $68.50 billion, Liberty Mutual Insurance, a United States based Insurance organisation with 50000 employees and revenues of $49.40 billion, American International Group (AIG), a United States based Insurance organisation with 25000 employees and revenues of $47.25 billion, The Hartford Insurance Group, a United States based Insurance organisation with 19900 employees and revenues of $20.00 billion and many others.
Contact us if you need a completed and verified list of companies using Bottomline Legal-X, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Bottomline Legal-X customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AAA Insurance Claims | Insurance | 3500 | $1.0B | United States | Bottomline Technologies | Bottomline Legal-X | Legal Time and Billing | 2017 | n/a |
In 2017, AAA Insurance Claims deployed Bottomline Legal-X to manage Legal Time and Billing across its claims organization. The Bottomline Legal-X implementation was positioned to support claims invoicing and payment activities related to auto and home lines, and to align legal billing with claims handling workflows used by ACMO-Claims Specialists and Claims Service Representatives in St. Louis, MO and across ACMO territory and other states.
Bottomline Legal-X was used for invoice receipt and invoice management, legal time and billing capture, processing of Legal X invoices and arbitration invoices, and payment processing workflows. The implementation included weekly reconciliation of Legal X invoice reports and a routine for processing payments tied to arbitration and external counsel invoices, establishing a regular cadence between billing intake and claims finance actions.
Operational integration included handling file loss folders claims delivered via EDI, with Legal X invoices associated to EDI-assigned auto and home adjusters entering the billing workflow. The system was instrumented to feed invoice and payment activity into claims operational processes, enabling Claims Specialists to receive, validate and act on vendor invoices as part of first notice of loss and ongoing claims administration.
Governance and process controls centered on claims finance responsibilities for invoice receipt, payment authorization and weekly reconciliation, with Claims Specialists performing invoice processing and customer support related to auto and home losses. The narrative reflects AAA Insurance Claims Bottomline Legal-X Legal Time and Billing deployment as a claims-focused legal billing and invoice orchestration capability integrated into existing EDI-driven claims assignment and reconciliation processes.
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Abrams, Cohen & Associates | Professional Services | 20 | $2M | United States | Bottomline Technologies | Bottomline Legal-X | Legal Time and Billing | 2019 | n/a |
In 2019, Abrams, Cohen & Associates implemented Bottomline Legal-X as its Legal Time and Billing application. The deployment concentrated on centralizing time capture and invoice preparation for the firm, a 20 employee professional services organization operating in the United States, aligning billing activity with firm case records and administrative staff workflows.
Bottomline Legal-X was configured to support core Legal Time and Billing capabilities including time entry and matter-level file numbering, invoice preparation and batch invoice upload, and document and file attachment for billing substantiation. Configuration emphasized standardized file number assignment and structured data entry controls to support consistent invoice generation and to reduce manual rework during billing cycles.
Operational integration included routine prep and upload workflows to PCLaw, Legal Exchange, and CenterBase for file and invoice exchange, reflecting a hybrid operational model where legal assistants and billing staff prepare records in Bottomline Legal-X and push artifacts to these systems. Governance focused on billing workflow orchestration, role-based data entry responsibilities for legal assistants and billing coordinators, and procedural updates for invoice prep and file handling across the firm.
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Acadia Pharmaceuticals | Life Sciences | 540 | $517M | United States | Bottomline Technologies | Bottomline Legal-X | Legal Time and Billing | 2017 | n/a |
In 2017, Acadia Pharmaceuticals deployed Bottomline Legal-X to support Legal Time and Billing. The Bottomline Legal-X instance is surfaced through a company-managed web portal on the acadia.legalexchange.com domain, indicating a web-hosted deployment model for legal billing and client invoice review. This positioning aligns the application with external invoice delivery and client-side invoice collaboration as part of Acadia's legal administration.
Configuration of Bottomline Legal-X focused on core Legal Time and Billing capabilities, including time capture and matter-level billing, invoice generation and formatting, rate structures and billing rules, and structured invoice review workflows. The deployment likely uses role-based access controls and invoice approval routing to separate legal time entry from finance invoice validation, reflecting typical Legal Time and Billing functional modules. Bottomline Legal-X is presented as the central system for these functions within the legal and billing process.
Operational scope centers on legal and finance business functions at Acadia Pharmaceuticals, with the web portal enabling external client invoice review and internal invoice lifecycle orchestration. Governance appears organized around standardized invoice review and approval workflows, audit trail capture for billable time, and centralized billing configuration to maintain consistent rate application across matters. The implementation narrative shows Acadia using Bottomline Legal-X as its Legal Time and Billing platform exposed via its legal exchange website.
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Insurance | 1700 | $3.0B | United States | Bottomline Technologies | Bottomline Legal-X | Legal Time and Billing | 2018 | n/a |
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Professional Services | 40 | $5M | United States | Bottomline Technologies | Bottomline Legal-X | Legal Time and Billing | 2015 | n/a |
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Professional Services | 120 | $22M | United States | Bottomline Technologies | Bottomline Legal-X | Legal Time and Billing | 2017 | n/a |
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Insurance | 550 | $548M | United States | Bottomline Technologies | Bottomline Legal-X | Legal Time and Billing | 2017 | n/a |
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Professional Services | 2000 | $554M | United States | Bottomline Technologies | Bottomline Legal-X | Legal Time and Billing | 2016 | n/a |
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Professional Services | 15 | $2M | United States | Bottomline Technologies | Bottomline Legal-X | Legal Time and Billing | 2014 | n/a |
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Insurance | 650 | $110M | United States | Bottomline Technologies | Bottomline Legal-X | Legal Time and Billing | 2022 | n/a |
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Buyer Intent: Companies Evaluating Bottomline Legal-X
- Outlook Traveller India, a India based Media organization with 300 Employees
- Insurance Australia Group, a Australia based Insurance company with 13650 Employees
- Luther Collier Hodges & Cash, a United States based Professional Services organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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