Jackson Walker
2323 Ross Ave., Suite 600,
Dallas, 75201, TX,
United States
Dallas, 75201, TX,
United States
1 214-953-6000
Professional Services
Jackson Walker Technographics
Jackson Walker Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Jackson Walker and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Jackson Walker employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Jackson Walker has purchased the following applications: Aderant Expert for Legal Practice Management in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018, Hubspot CRM for CRM in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Jackson Walker is running and its propensity to invest more and deepen its relationship with Aderant , LexisNexis , Bottomline Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Jackson Walker revenues, which have grown to $418.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Jackson Walker intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Jackson Walker Tech Stack and Enterprise Applications
Jackson Walker ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Aderant | Legacy | Aderant Expert | Legal Practice Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 Jackson Walker implemented Aderant Expert in the Legal Practice Management category to centralize client and matter administration and firm billing. The deployment used Aderant Expert 8.0 software to open and maintain all firm client and matter numbers and to configure billing formats, special rate schedules, and contact and address data required for invoicing and legal matter tracking.
Configuration work focused on billing and WIP management, client and matter master data, and reporting capabilities. Functional capabilities implemented include time entry capture, work‑in‑progress control, accounts receivable reporting, outstanding bill reporting, and billing and payment history reporting, together with setup of engagement letter tracking and trust and retainer account controls.
The implementation integrated with external electronic billing channels and prebill processes, including invoice submission to Thomson Reuters also formally known as Serengeti and to DataCert, and intake of pre-bills via the Prebill Manager Application for preparing, reviewing, printing, and distributing monthly pre-bills. Operational coverage centered on the firm billing group, billing attorneys, and Legal Administrative Assistants who coordinate pre-bill completion and client document attachments.
Governance and workflow changes emphasized receipt and oversight of client Engagement Letters for compliance with the firm Billing and Collection guidelines, confirmation that necessary documents are attached to matters, and controls to ensure retainer and trust account amounts are applied or distributed correctly. Daily operational routines were established for pre-bill review and for assisting Legal Administrative Assistants in completing bills before final invoice submission through the integrated electronic billing sites.
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Legal Practice Management | ERP Services and Operations |
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2015 | 2015 |
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Legal Time and Billing | ERP Services and Operations |
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2015 | 2015 |
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Legal Time and Billing | ERP Services and Operations |
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2015 | 2015 |
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Jackson Walker Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Jackson Walker implemented Cisco Webex Meetings. Jackson Walker uses Cisco Webex Meetings on their website to provide Audio Video and Web Conferencing capabilities for client consultations and internal collaboration across the firm. The deployment aligns with a 500 employee professional services environment and is provisioned as a web-embedded meeting and join experience for external clients and internal users.
Configuration centered on core conferencing modules including scheduled and ad hoc video meetings, high definition audio, screen sharing, meeting recording, participant controls, and host moderation tools. Administration was organized through centralized user and meeting management, role based access controls for attorneys and staff, and policy controls for recording and external participant handling, reflecting typical Audio Video and Web Conferencing functional workflows.
Operational scope emphasized client facing legal teams and internal practice groups, with governance focused on meeting security, access policies, and usage guidelines published for web hosted sessions. Rollout included documentation and host training to standardize meeting controls and recording governance for firm communications.
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Survey and Questionnaire | Collaboration |
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2016 | 2016 |
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Jackson Walker CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot CRM | CRM | CRM | n/a | 2016 | 2016 |
Jackson Walker implemented Hubspot CRM in 2016 to centralize inbound lead capture and contact management tied to its public website. The implementation uses HubSpot as a cloud CRM platform to serve as the primary repository for sales and marketing contacts and to instrument web-based lead flows on jw.com.
The Hubspot CRM deployment emphasizes standard CRM capabilities, including contact and company records, web form lead capture, tracking and analytics for inbound activity, deal and pipeline management for sales workflows, email templates and sequence orchestration, and built-in reporting to support lead qualification. Hubspot CRM is configured to maintain structured contact hygiene and to route web-captured leads into sales follow-up queues.
Operational coverage spans the firm s marketing and sales functions, with the HubSpot presence on the website providing the integration point for inbound lead routing into Hubspot CRM. Governance focuses on centralized CRM ownership to standardize contact data, pipeline stages, and lead handoff processes between marketing and sales, while web instrumentation on jw.com supplies the primary source of new records into the system.
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Marketing Automation | CRM |
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2021 | 2021 |
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Social Media Management | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2020 | 2020 |
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Jackson Walker IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Jackson Walker CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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VPN | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Jackson Walker
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Jackson Walker Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Jackson Walker IT executives and key decision makers. This section highlights Jackson Walker's latest recorded technology evaluations, including 42Chat Conversational Chatbots for Chatbots and Conversational AI on 2026-03-18 and nQueue Billback Cost Recovery Print Manager for Expense Management on 2025-02-11. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Jackson Walker digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-18 | Jackson Walker | Evaluated | 42Chat | 42Chat Conversational Chatbots | Chatbots and Conversational AI | AI-Powered Application |
| 2025-02-11 | Jackson Walker | Evaluated | nQueue Billback | nQueue Billback Cost Recovery Print Manager | Expense Management | ERP |
FAQ - APPS RUN THE WORLD Jackson Walker Technographics
Jackson Walker is a Professional Services organization based in United States,
with around 500 employees and annual revenues of $418.0 million.
Jackson Walker operates a diverse technology stack with applications such as
Aderant Expert, Cisco Webex Meetings and Hubspot CRM,
covering areas like Legal Practice Management, Audio Video and Web Conferencing and CRM.
Jackson Walker has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Aderant, Cisco Systems and HubSpot.
Jackson Walker recently adopted applications including
Clearview Social in 2022, Hubspot Marketing Automation in 2021 and Google Cloud Platform (GCP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Jackson Walker’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Jackson Walker’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Jackson Walker technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.