Minato-ku, 105-0012,
Japan
Jaf Japan Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Jaf Japan and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3496 Jaf Japan employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Jaf Japan has purchased the following applications: Ymirlink Cuenote Survey for Survey and Questionnaire in 2024, NTT C-Voice for Call Center in 2015, jsDelivr CDN for Content Delivery Network in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Jaf Japan is running and its propensity to invest more and deepen its relationship with Ymirlink , NTT Group , jsDelivr or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Jaf Japan revenues, which have grown to $513.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Jaf Japan intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ymirlink | Legacy | Ymirlink Cuenote Survey | Survey and Questionnaire | Collaboration | n/a | 2024 | 2024 |
In 2024 JAF Japan implemented Ymirlink Cuenote Survey to standardize member communications and to capture post road-service satisfaction across its nationwide operations. Ymirlink Cuenote Survey was deployed as a Survey and Questionnaire solution embedded directly within Cuenote email workflows, and the project reached full-scale operation after October 2024.
The implementation configured Ymirlink Cuenote Survey to automate survey dispatch and response capture tied to road-service events, using email workflow templates to reduce manual email creation and distribution. Functional capabilities emphasized include automated delivery, template-based survey creation, and centralized response collection, which support routine satisfaction measurement for road-service responses.
Operational coverage extended across Japan and focused on business functions within member communications and road-service operations, where the solution is used for immediate post response feedback. Rollout governance moved from pilot to enterprise operation after October 2024, establishing a recurring survey cadence and operational responsibility for survey scheduling and results review within the existing communications workflow.
The deployment reduced time spent on email creation and distribution and contributed to an overall approximately 1/3 reduction in related operational work time while enabling routine satisfaction measurement for road-service responses. Ymirlink Cuenote Survey, the Survey and Questionnaire application, now serves as the primary mechanism for member-facing satisfaction collection tied to road-service activity.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NTT Group | Legacy | NTT C-Voice | Call Center | CRM | NTT Data | 2015 | 2015 |
In 2015, Jaf Japan implemented NTT C-Voice in a Call Center deployment to operationalize speech analytics across its contact centers. The published case documents use of NTT TechnoCross ForeSight Voice Mining to transcribe and analyze contact-center calls, enabling quantitative voice of the customer analysis and structured coaching workflows.
The implementation centered on automated call transcription, voice mining for topic and sentiment extraction, and dashboarding of VOC metrics to inform agent coaching and quality assurance. NTT Data served as the system integrator and NTT Group acted as vendor, indicating an integrated vendor and SI delivery model for configuration, deployment, and operational handover.
Operational scope covered customer service and contact-center operations across Japan, with business functions impacted including customer service management and quality assurance. The case study reports explicit CX outcomes, for example Thank-You Rate rose from about 30 percent to about 50 percent, which the study attributes to improved agent coaching driven by analyzed call data.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| jsDelivr | Legacy | jsDelivr CDN | Content Delivery Network | IaaS | n/a | 2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2024 | 2024 |
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Identity and Access Management (IAM) | CyberSecurity |
|
2018 | 2018 |
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