JAPAN POST BANK Co.
2-3-1 Otemachi Chiyoda-ku,
Tokyo, 100-8793,
Japan
Tokyo, 100-8793,
Japan
81 3 3477 0111
Banking and Financial Services
JAPAN POST BANK Co. Technographics
JAPAN POST BANK Co. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by JAPAN POST BANK Co. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12219 JAPAN POST BANK Co. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that JAPAN POST BANK Co. has purchased the following applications: NTT COMWARE Follow for Workforce Management in 2015, NTT C-Voice for Call Center in 2018, Akamai CDN for Content Delivery Network in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems JAPAN POST BANK Co. is running and its propensity to invest more and deepen its relationship with NTT Group , Salesforce , Akamai or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing JAPAN POST BANK Co. revenues, which have grown to $15.26 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for JAPAN POST BANK Co. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
JAPAN POST BANK Co. Tech Stack and Enterprise Applications
JAPAN POST BANK Co. HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NTT Group | Legacy | NTT COMWARE Follow | Workforce Management | HCM | NTT Comware | 2015 | 2017 |
In 2015, JAPAN POST BANK Co. selected NTT COMWARE Follow for Workforce Management as the platform to standardize time and attendance capture across the bank. The selection initiated a multi‑phase program that began with pilot deployments in model centers and progressed to a company wide rollout completed with systems live across all sites in February 2017.
NTT COMWARE Follow was implemented with IC card based clocking hardware integrated into the application to capture employee attendance data, and configured to provide centralized attendance management and a payroll interface. Functional emphasis was on automated time capture and attendance record consolidation, aligning clocking endpoints with the Follow application for consistent data ingestion.
Deployment architecture centered on distributed clocking terminals at model centers feeding a centralized NTT COMWARE Follow instance, with NTT Comware acting as the implementation partner. Integrations explicitly included the payroll interface to move attendance data into payroll processing, and the rollout covered all operational sites of JAPAN POST BANK.
Governance and operational changes included a staged rollout plan from model centers to all sites, operationalizing IC card clocking and standardizing attendance workflows across HR and payroll functions. The program achieved paperless operations and improved HR efficiency according to the implementation notes, with NTT COMWARE Follow serving as the bank wide Workforce Management system.
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JAPAN POST BANK Co. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NTT Group | Legacy | NTT C-Voice | Call Center | CRM | NTT Data | 2018 | 2021 |
In 2018, Japan Post Bank implemented NTT C-Voice, a Call Center application, as part of a broader initiative to digitalize its contact center operations in Japan. The effort focused on introducing NTT Group AI and voice solutions to improve customer experience and reduce agent workload across inbound customer service channels.
NTT C-Voice deployment emphasized voice handling and agent support capabilities typical of Call Center platforms, with configuration to support automated call routing, voice interaction handling, and agent assistance workflows. The engagement also documented deployment of NTT Group ForeSight Voice Mining for voice analytics, with a commercial rollout in January 2021, providing conversation analytics and insight extraction from recorded interactions.
NTT Data acted as the implementation partner for the program, coordinating the integration of voice analytics into the bank's contact center stack and aligning ForeSight Voice Mining outputs to agent desktop workflows and quality assurance processes. Operational scope was centered on Japan and targeted customer service and contact center business functions, with governance oriented to centralized CX improvement and agent workload management.
The program combined NTT C-Voice platform capabilities with ForeSight Voice Mining analytics to instrument call handling and post-call analytics, supporting process adjustments and agent coaching driven by voice-derived insights. The initiative is documented as part of Japan Post Bank's broader adoption of NTT Group AI and voice solutions to enhance contact center performance and customer experience.
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Marketing Automation | CRM |
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2020 | 2020 |
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JAPAN POST BANK Co. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Akamai | Legacy | Akamai CDN | Content Delivery Network | IaaS | n/a | 2021 | 2021 |
In 2021, JAPAN POST BANK Co. deployed Akamai CDN to accelerate delivery of its public website. Akamai CDN is a Content Delivery Network used to cache and distribute static assets, offload HTTP traffic to edge locations, and reduce latency for customer facing web pages and portals.
The implementation centers on standard CDN capabilities, including edge caching with configurable cache control policies, cache invalidation and purge workflows, and origin shielding to limit origin server load. Configurations are expected to include TLS termination at the edge and support for modern transport protocols, enabling accelerated delivery of both static assets and dynamic content, while leveraging request routing and geographic edge presence for content locality.
Operationally the deployment focuses on the corporate web estate, aligning web operations and digital channels to manage CDN configuration and release orchestration. Governance practices described include embedding cache purge and content invalidation into content release processes, and operating via CDN dashboards and logs for monitoring and troubleshooting, with Akamai CDN positioned as the primary Content Delivery Network for the public website.
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IT Decision Makers and Key Stakeholders at JAPAN POST BANK Co.
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by JAPAN POST BANK Co. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from JAPAN POST BANK Co. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the JAPAN POST BANK Co. digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD JAPAN POST BANK Co. Technographics
JAPAN POST BANK Co. is a Banking and Financial Services organization based in Japan,
with around 12219 employees and annual revenues of $15.26 billion.
JAPAN POST BANK Co. operates a diverse technology stack with applications such as
NTT COMWARE Follow, NTT C-Voice and Akamai CDN,
covering areas like Workforce Management, Call Center and Content Delivery Network.
JAPAN POST BANK Co. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as NTT Group and Akamai.
JAPAN POST BANK Co. recently adopted applications including
Akamai CDN in 2021, Salesforce Pardot in 2020 and NTT C-Voice in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of JAPAN POST BANK Co.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates JAPAN POST BANK Co.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete JAPAN POST BANK Co. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.