Tokyo, 100-8793,
Japan
JAPAN POST BANK Co. Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by JAPAN POST BANK Co. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12219 JAPAN POST BANK Co. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that JAPAN POST BANK Co. has purchased the following applications: NTT COMWARE Follow for Workforce Management in 2015, NTT C-Voice for Call Center in 2018, Akamai CDN for Content Delivery Network in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems JAPAN POST BANK Co. is running and its propensity to invest more and deepen its relationship with NTT Group , Salesforce , Akamai or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing JAPAN POST BANK Co. revenues, which have grown to $15.26 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for JAPAN POST BANK Co. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NTT Group | Legacy | NTT COMWARE Follow | Workforce Management | HCM | NTT Comware | 2015 | 2017 |
In 2015, JAPAN POST BANK Co. selected NTT COMWARE Follow for Workforce Management as the platform to standardize time and attendance capture across the bank. The selection initiated a multi‑phase program that began with pilot deployments in model centers and progressed to a company wide rollout completed with systems live across all sites in February 2017.
NTT COMWARE Follow was implemented with IC card based clocking hardware integrated into the application to capture employee attendance data, and configured to provide centralized attendance management and a payroll interface. Functional emphasis was on automated time capture and attendance record consolidation, aligning clocking endpoints with the Follow application for consistent data ingestion.
Deployment architecture centered on distributed clocking terminals at model centers feeding a centralized NTT COMWARE Follow instance, with NTT Comware acting as the implementation partner. Integrations explicitly included the payroll interface to move attendance data into payroll processing, and the rollout covered all operational sites of JAPAN POST BANK.
Governance and operational changes included a staged rollout plan from model centers to all sites, operationalizing IC card clocking and standardizing attendance workflows across HR and payroll functions. The program achieved paperless operations and improved HR efficiency according to the implementation notes, with NTT COMWARE Follow serving as the bank wide Workforce Management system.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NTT Group | Legacy | NTT C-Voice | Call Center | CRM | NTT Data | 2018 | 2021 |
In 2018, Japan Post Bank implemented NTT C-Voice, a Call Center application, as part of a broader initiative to digitalize its contact center operations in Japan. The effort focused on introducing NTT Group AI and voice solutions to improve customer experience and reduce agent workload across inbound customer service channels.
NTT C-Voice deployment emphasized voice handling and agent support capabilities typical of Call Center platforms, with configuration to support automated call routing, voice interaction handling, and agent assistance workflows. The engagement also documented deployment of NTT Group ForeSight Voice Mining for voice analytics, with a commercial rollout in January 2021, providing conversation analytics and insight extraction from recorded interactions.
NTT Data acted as the implementation partner for the program, coordinating the integration of voice analytics into the bank's contact center stack and aligning ForeSight Voice Mining outputs to agent desktop workflows and quality assurance processes. Operational scope was centered on Japan and targeted customer service and contact center business functions, with governance oriented to centralized CX improvement and agent workload management.
The program combined NTT C-Voice platform capabilities with ForeSight Voice Mining analytics to instrument call handling and post-call analytics, supporting process adjustments and agent coaching driven by voice-derived insights. The initiative is documented as part of Japan Post Bank's broader adoption of NTT Group AI and voice solutions to enhance contact center performance and customer experience.
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Marketing Automation | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Akamai | Legacy | Akamai CDN | Content Delivery Network | IaaS | n/a | 2021 | 2021 |
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