Jewel-Osco
150 Pierce Road, Suite 400,
Itasca, 60143, IL,
United States
Itasca, 60143, IL,
United States
1 630-948-6000
Retail
Jewel-Osco Technographics
Jewel-Osco Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Jewel-Osco and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30000 Jewel-Osco employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Jewel-Osco has purchased the following applications: Adobe Dynamic Media Classic (ex Adobe Scene7) for Content Management in 2019, Firework Video Commerce for eCommerce in 2004, Nuance Customer Engagement Platform (ex TouchCommerce) for Customer Engagement in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Jewel-Osco is running and its propensity to invest more and deepen its relationship with Adobe Systems , Firework , Nuance Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Jewel-Osco revenues, which have grown to $4.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Jewel-Osco intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Jewel-Osco Tech Stack and Enterprise Applications
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Dynamic Media Classic (ex Adobe Scene7) | Content Management | Content Management | n/a | 2019 | 2019 |
In 2019, Jewel-Osco deployed Adobe Dynamic Media Classic (ex Adobe Scene7) on its website as a Content Management implementation to centralize rich media and product imagery delivery. The implementation established Adobe Dynamic Media Classic as the primary media rendering and asset delivery layer for the public-facing site, enabling consistent image presentation across product and promotional pages.
Configuration focused on dynamic imaging and a centralized asset repository, using on-the-fly renditions and template-driven image mapping to produce device-optimized assets and variant views. Functional capabilities implemented included automated format conversion, server-side image transformation, metadata tagging, rendition versioning, and viewer support, aligning with Content Management workflows for merchandising and digital content.
Operational governance placed asset lifecycle management, tagging standards, and template configuration under marketing and digital merchandising teams for the United States website. Content workflows and approval gates were applied to template and variant orchestration to maintain consistent presentation across product detail pages and promotional banners, with Adobe Dynamic Media Classic managing media delivery and rendition orchestration for the site.
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Digital Asset Management | Content Management |
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2019 | 2019 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Firework | Legacy | Firework Video Commerce | eCommerce | eCommerce | n/a | 2004 | 2004 |
In 2004, Jewel-Osco implemented Firework Video Commerce on its website to extend its eCommerce capabilities across product discovery and online merchandising. The deployment places Firework Video Commerce directly within the retailer digital storefront to deliver video-led shopping experiences on product and category pages, aligning with the companys online retail channel and customer engagement functions.
Firework Video Commerce was configured to support shoppable video experiences, embeddable video players, on demand and live content workflows, tagging and content-to-commerce mapping, and editorial moderation and publishing controls. Configuration focused on blending visual commerce with product catalogs and merchandising rules, and on exposing video content metadata for downstream use by merchandising and marketing teams.
The implementation is realized through front-end embedding of Firework Video Commerce components on the Jewel-Osco website and interoperates with the site storefront, content management systems, and analytics platforms for routing engagement and event data. Operational coverage centers on the online sales channel and digital merchandising teams, with content production and moderation workflows integrated into existing editorial governance.
Governance and operational processes emphasize content lifecycle management, editorial approval, and merchandising coordination between marketing and eCommerce operations. Rollout and ongoing operations are managed through the website content pipeline, with Firework Video Commerce serving as the vendor video commerce layer within Jewel-Osco eCommerce architecture.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Nuance Communications | Legacy | Nuance Customer Engagement Platform (ex TouchCommerce) | Customer Engagement | CRM | n/a | 2020 | 2020 |
In 2020, Jewel-Osco implemented Nuance Customer Engagement Platform (ex TouchCommerce) on their website. The deployment is categorized under Customer Engagement and targets customer facing digital interactions for the retail business.
The Nuance Customer Engagement Platform (ex TouchCommerce) implementation focuses on web based conversational engagement, including chat and virtual assistant capabilities, session management, and human agent escalation workflows. Configuration emphasized intent driven workflows, script orchestration, and content personalization consistent with Customer Engagement functional patterns.
Technically the platform is embedded in the website front end to instrument user sessions and manage real time interaction flows across browsing and checkout touch points. Operational ownership is centralized with digital experience and customer service teams to govern conversational content, workflow rules, and escalation paths.
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Customer Loyalty | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2019 | 2019 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2018 | 2018 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Jewel-Osco
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Jewel-Osco Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Jewel-Osco IT executives and key decision makers. This section highlights Jewel-Osco's latest recorded technology evaluations, including NCR Voyix Triceps WMS for Warehouse Management on 2024-11-21. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Jewel-Osco digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Jewel-Osco Technographics
Jewel-Osco is a Retail organization based in United States,
with around 30000 employees and annual revenues of $4.00 billion.
Jewel-Osco operates a diverse technology stack with applications such as
Adobe Dynamic Media Classic (ex Adobe Scene7), Firework Video Commerce and Nuance Customer Engagement Platform (ex TouchCommerce),
covering areas like Content Management, eCommerce and Customer Engagement.
Jewel-Osco has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Adobe Systems, Firework and Nuance Communications.
Jewel-Osco recently adopted applications including
Blue Triangle Digital Experience Monitoring in 2021, Nuance Customer Engagement Platform (ex TouchCommerce) in 2020 and Adobe Audience Manager in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Jewel-Osco’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Jewel-Osco’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Jewel-Osco technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.