Jim Shorkey Auto Group
185 Colonial Manor Rd Suite B,
Irwin, 15642, PA,
United States
Irwin, 15642, PA,
United States
1 855-279-1507
Automotive
Jim Shorkey Auto Group Technographics
Jim Shorkey Auto Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Jim Shorkey Auto Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 261 Jim Shorkey Auto Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Jim Shorkey Auto Group has purchased the following applications: CDK Global DMS for Dealership Management in 2018, Gubagoo ChatSmart for Chatbots and Conversational AI in 2014, CDK Global CRM for Automotive Dealership CRM in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Jim Shorkey Auto Group is running and its propensity to invest more and deepen its relationship with CDK Global , Gubagoo , ActivEngage or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Jim Shorkey Auto Group revenues, which have grown to $97.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Jim Shorkey Auto Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Jim Shorkey Auto Group Tech Stack and Enterprise Applications
Jim Shorkey Auto Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CDK Global | Legacy | CDK Global DMS | Dealership Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Jim Shorkey Auto Group implemented CDK Global DMS to manage Dealership Management functions and provide a centralized platform for Accounts Payable and dealer financial operations across its Irwin, PA operations and company-wide vendor relationships. The deployment of CDK Global DMS is positioned to support core dealer workflows tied to parts, service repair orders, purchasing, and payables reconciliation.
The implementation leverages CDK Global DMS modules for invoice and payables management, supplier account maintenance, purchase order visibility, repair order account lookups, customer detail reference, debt balance checks, and check information review and invoice adjustment workflows. Invoice capture and processing is conducted through the Yooz invoice processing system, while PowerBI is used to review detailed payment information and vendor activity at month end, integrating analytical reporting with CDK Global DMS transactional data.
Operational governance centers on structured Accounts Payable procedures, including formal check request submission with supporting documentation, vendor statement reconciliation, and active month end invoice processing across the dealership. Finance and service operations personnel perform detailed research to manage account 10340 and American Express reconciliations, pull invoices for online vendors, and maintain NAPA and ORilley vendor accounts for the whole company, using CDK Global DMS as the authoritative dealer management system.
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Jim Shorkey Auto Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Gubagoo | Legacy | Gubagoo ChatSmart | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, Jim Shorkey Auto Group implemented Gubagoo ChatSmart as a website-hosted conversational layer, deploying the Gubagoo ChatSmart application to support inbound customer engagement. Gubagoo ChatSmart is a Chatbots and Conversational AI solution used on the dealer website to automate visitor conversations, capture sales and service interest, and surface opportunities for human follow up. The deployment centers on a real-time chat widget that delivers automated conversational flows and supports escalation to live agents when needed, positioning the chat interface as the primary digital touchpoint for website visitors. The solution is configured for dealer-facing conversation scripts and customer-facing lead capture interaction consistent with Chatbots and Conversational AI functionality.
Operationally the implementation impacts sales and service customer engagement workflows across the dealership, routing captured leads and inquiry context into dealership processes. Typical configuration and administration focus on conversation script management, lead capture fields, availability scheduling, and tuning of escalation rules to align with showroom and service operations. Governance is managed at the dealer level with ongoing optimization of conversational flows and operational rules to maintain alignment between website engagement and in-person sales and service workflows.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Jim Shorkey Auto Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CDK Global | Legacy | CDK Global CRM | Automotive Dealership CRM | CRM | n/a | 2021 | 2021 |
In 2021, Jim Shorkey Auto Group deployed CDK Global CRM as their Automotive Dealership CRM and instrumented the solution on their public website to capture customer interactions and inbound leads. This implementation positions CDK Global CRM as the core Automotive Dealership CRM for Jim Shorkey Auto Group sales and service functions, centralizing web lead capture, customer profiles, sales pipeline tracking, and service appointment requests to support showroom and service desk workflows.
The deployment architecture centers on direct website integration, with web forms and contact flows feeding CRM records and agent queues in line with typical Automotive Dealership CRM patterns. Operational scope covers customer facing sales and service functions at the dealer level, with configured lead routing, user roles, and workflow automation to align incoming web traffic with internal sales and service processes. Governance is organized around dealer level CRM administration and workflow configuration to manage user permissions and lead routing within the CDK Global CRM environment.
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Automotive Dealership CRM | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Jim Shorkey Auto Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Jim Shorkey Auto Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Jim Shorkey Auto Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Jim Shorkey Auto Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Jim Shorkey Auto Group digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Jim Shorkey Auto Group Technographics
Jim Shorkey Auto Group is a Automotive organization based in United States,
with around 261 employees and annual revenues of $97.0 million.
Jim Shorkey Auto Group operates a diverse technology stack with applications such as
CDK Global DMS, Gubagoo ChatSmart and CDK Global CRM,
covering areas like Dealership Management, Chatbots and Conversational AI and Automotive Dealership CRM.
Jim Shorkey Auto Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as CDK Global and Gubagoo.
Jim Shorkey Auto Group recently adopted applications including
Zendesk Service in 2022, CDK Global CRM in 2021 and Skai Market Intelligence in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Jim Shorkey Auto Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Jim Shorkey Auto Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Jim Shorkey Auto Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.