John Hancock
197 Clarendon Berkeley Street, C5,
Boston, 2116, MA,
United States
Boston, 2116, MA,
United States
1 617-663-3000
Insurance
John Hancock Technographics
John Hancock Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by John Hancock and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 John Hancock employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that John Hancock has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2007, Workday HCM for Core HR in 2011, Bottomline Legal-X for Legal Time and Billing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems John Hancock is running and its propensity to invest more and deepen its relationship with Microsoft , SAP , BBI or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing John Hancock revenues, which have grown to $5.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for John Hancock intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
John Hancock Tech Stack and Enterprise Applications
John Hancock ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP | n/a | 2007 | 2007 |
In 2007, John Hancock implemented Microsoft Dynamics GP as its ERP Financial application. The program delivered installation and support of Great Plains Financial focused on check printing, accounts payable, and accounts receivable for the companys finance organization.
Workstreams centered on configuration of accounts payable and accounts receivable workflows, check run and check printing routines, and general ledger posting rules consistent with standard ERP Financial transaction processing. The engagement covered initial installation and ongoing application support for Great Plains Financial, positioning Microsoft Dynamics GP as the system of record for payables and receivables operations within John Hancocks accounting and finance departments.
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ERP Financial | ERP |
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2022 | 2023 |
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Expense Management | ERP |
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2007 | 2007 |
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Payment Processing | ERP |
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2023 | 2023 |
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John Hancock HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2011 | 2011 |
In 2011 John Hancock implemented Workday HCM as its Core HR system. The Workday HCM deployment centralized human capital management for John Hancock, an insurance company headquartered in the United States with roughly 7,000 employees and reported revenue of 5.5 billion USD.
Configuration and functional work spanned core HCM, compensation, and security, including the design and configuration of Workday HCM security configuration objects and the setup of Merit and Bonus Grids for annual merit and bonus processes. Project delivery included documentation of Workday business processes and workflows and the preparation of detailed business requirements documents BRD and functional requirements documents FRD to capture HRIS, compensation, and security requirements.
Integrations included a payroll interface and HRIS integration points to support payroll, compensation, and core HR workflows. Operational coverage focused on enterprise HR and payroll functions in the United States, supporting HR business process owners and subject matter experts across compensation and workforce administration processes.
Governance and rollout practices emphasized collaboration with business process owners and SMEs, formalized BRD and FRD artifacts, and security configuration to enforce role based access and compensation processing controls. Ongoing consulting activity is documented with a Workday HRIS Consultant engagement beginning September 2023, which continued to refine documentation, workflows, and configuration objects within the Workday HCM environment.
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Payroll | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2022 | 2022 |
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John Hancock ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bottomline Technologies | Legacy | Bottomline Legal-X | Legal Time and Billing | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, John Hancock implemented Bottomline Legal-X for Legal Time and Billing to centralize legal invoice intake and billing workflows used by administrative staff supporting HNRG activities in Charlotte, NC. The Bottomline Legal-X deployment was positioned to manage matter-based billing and invoice processing across legal administrative functions, aligning legal billing with corporate workflow requirements.
Configuration emphasized invoice validation and automated routing, with time and expense capture aligned to matters, fee schedules, and approval hierarchies typical of Legal Time and Billing solutions. Bottomline Legal-X was configured to support reviewer queues, dispute handling, and billing rule enforcement to streamline invoice review and approval by administrative assistants and legal operations personnel.
Operational integrations included LegalExchange for organizing legal billings, and the implementation was connected to corporate accounts payable and invoice processing channels to hand off approved invoices for payment. The deployment supported administrative tasks documented in source role descriptions, including preparing expense reports, assembling billing documentation, and maintaining matter files to ensure consistent billing records.
Governance concentrated on centralized billing review, standardized approval workflows, and audit trail retention within Bottomline Legal-X, with administrative assistants responsible for routing, document assembly, and exception handling. Rollout scope emphasized Charlotte based legal support and administrative teams, with training and process documentation focused on invoice review rules and matter coding to enforce consistent billing practices.
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Mailing System | ERP Services and Operations |
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2012 | 2012 |
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John Hancock Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2012 | 2018 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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John Hancock Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2016 | 2016 |
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John Hancock Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2021 | 2021 |
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Document Management | Content Management |
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2023 | 2023 |
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Intelligent Document Processing | Content Management |
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2020 | 2020 |
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John Hancock CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2014 | 2014 |
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John Hancock ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2016 | 2016 |
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John Hancock Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Portfolio and Investment Management | Investment Management |
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2013 | 2013 |
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Portfolio and Investment Performance and Planning | Investment Management |
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2017 | 2017 |
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Trading Platform | Investment Management |
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2010 | 2010 |
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John Hancock SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2023 | 2023 |
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Incentive Compensation Management | SPM |
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2009 | 2009 |
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John Hancock TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Risk Management | TRM |
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2008 | 2008 |
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John Hancock PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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John Hancock IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at John Hancock
| First Name | Last Name | Title | Function | Department | Phone | |
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Director, Business Intelligence & Reporting | Director | IT | |
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AVP, Reporting & Business Intelligence | VP | IT | |
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Director of Data Mining & Business Intelligence | Director | IT | |
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VP Sales | VP | Sales | |
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VP Sales | VP | Sales | |
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National Sales VP | VP | Sales | |
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Chief Operations Officer & CIO | CXO | Finance | |
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Vice President of Operations and IS | VP | Operations | |
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President And Chief Executive Officer | CXO | Finance | |
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VP, Vitality Sales and Distribution | VP | Sales | |
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AVP, HR Shared Services – North America | VP | HR | |
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AVP, Human Resources | VP | HR | |
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AVP - US Expense Management | VP | Finance | |
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Chief Marketing Officer | CXO | Marketing | |
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Head of International Marketing | Director | Marketing | |
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Senior Marketing Manager | Manager | Marketing | |
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Senior Digital Marketing Manager | Manager | Marketing | |
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Director, Marketing | Director | Marketing | |
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Vice President, Brand | VP | Operations | |
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General Director, Life Product Marketing | Director | Marketing | |
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CRM Support Analyst | Manager | IT | |
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Head of Sales Strategy and Analytics | Director | Sales | |
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Director, Sales Enablement | Director | Sales | |
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Head of Strategic Sales Growth | Director | Sales | |
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Director, Investment/Global Wealth and Asset Management Compensation | Director | Investment | |
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Senior Compensation Analyst | Manager | HR | |
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Senior Director, Fund Administration | Director | Operations | |
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Director, Fund Administration | Director | Finance | |
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Director - Fund Administration Expense Management Team | Director | Finance | |
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Director Funds | Director | Finance | |
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AVP & Actuary | VP | Risk | |
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Director & Actuary | Director | Risk | |
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AVP and Actuary | Pricing, Research & Development | VP | Risk | |
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AVP, Human Resources | VP | HR | |
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Director, NA Payroll Operations | Director | HR | |
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CIO | CXO | IT | |
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Head of HR | Director | HR | |
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General Counsel & Head of Government Relations | Director | Legal | |
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Senior Managing Director & Chief Legal Officer, Global General Account | CXO | Legal | |
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Sr. Director of Compliance, Operational Risk | Director | Operations | |
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Senior Director Legal Entity Reporting | Director | Legal | |
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Chief Compliance Officer US General Account | CXO | Operations | |
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Apps Being Evaluated by John Hancock Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from John Hancock IT executives and key decision makers. This section highlights John Hancock's latest recorded technology evaluations, including Fiserv APL for Portfolio and Investment Management on 2024-10-15. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the John Hancock digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2024-10-15 | John Hancock | Evaluated | Fiserv | Fiserv APL | Portfolio and Investment Management | Investment Management |
FAQ - APPS RUN THE WORLD John Hancock Technographics
John Hancock is a Insurance organization based in United States,
with around 7000 employees and annual revenues of $5.50 billion.
John Hancock operates a diverse technology stack with applications such as
Microsoft Dynamics GP, Workday HCM and Bottomline Legal-X,
covering areas like ERP Financial, Core HR and Legal Time and Billing.
John Hancock has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Workday and Bottomline Technologies.
John Hancock recently adopted applications including
BBI EZPay in 2023, Nintex DocGen in 2023 and Salesforce Marketing Cloud in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of John Hancock’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates John Hancock’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete John Hancock technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.