John Lewis & Partners
1 Drummond Gate, Pimlico,
London, SW1V 2QQ,
United Kingdom
London, SW1V 2QQ,
United Kingdom
44 20 7828-1000
Retail
John Lewis & Partners Technographics
John Lewis & Partners Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by John Lewis & Partners and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 69000 John Lewis & Partners employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that John Lewis & Partners has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2013, Benefex OneHub | Benefits for Benefits Administration in 2009, Oracle Retail Merchandising System for Retail Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems John Lewis & Partners is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing John Lewis & Partners revenues, which have grown to $14.96 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for John Lewis & Partners intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
John Lewis & Partners Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2013 | 2014 |
In 2013 John Lewis & Partners implemented Oracle E-Business Suite as an ERP Financial application. The deployment centralized core financial processing for the 69,000 employee United Kingdom retailer, bringing finance and payroll adjacent workflows under Oracle E-Business Suite to support corporate finance and payroll accounting.
The Oracle E-Business Suite implementation at John Lewis included Finance Suite modules such as Accounts Payable, Accounts Receivable, iProcurement, Purchasing and iExpense, alongside Oracle Payroll elements and Core HR and OTL capabilities from the HCM footprint. Configuration work focused on transaction processing, supplier invoice lifecycle, expense management, payroll calculation and HR data feeds, with standard procure to pay and order to cash workflows implemented to streamline transactional finance operations.
Operational coverage tied Oracle E-Business Suite finance modules into internal payroll and HR process streams to ensure payroll posting and compensation accounting flowed into the general ledger. Responsibility for the application spanned corporate finance, payroll, procurement and shared services groups across John Lewis & Partners in the United Kingdom. No external integration points are specified in the available information.
Governance incorporated structured testing and programme level test management, with senior product test consulting and programme test management roles active from 2013 through 2020 to support Oracle Payroll and finance module stabilization. The rollout emphasized phased validation by finance and HR process owners, and test governance to maintain payroll accuracy and transactional integrity within the ERP Financial environment.
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ERP Financial | ERP Financial Management |
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2017 | 2018 |
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ERP Financial | ERP Financial Management |
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2021 | 2021 |
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Expense Management | ERP Financial Management |
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2013 | 2014 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benefex, a Zellis Company | Legacy | Benefex OneHub | Benefits | Benefits Administration | HCM | n/a | 2009 | 2009 |
In 2009, John Lewis & Partners implemented Benefex OneHub | Benefits to support employee benefits management. The deployment applied the Benefex OneHub | Benefits application in the Benefits Administration category to manage benefits and total rewards for approximately 69,000 employees in the United Kingdom.
The implementation emphasized core Benefits Administration capabilities, including benefits enrollment and lifecycle management, eligibility rule configuration, benefits policy administration, employee self service portals, and reporting for regulatory and internal compliance. Configuration was oriented around rule-driven eligibility and a centralized benefits catalog to support multiple plans and employee segments.
Operational ownership was assigned to central HR and total rewards teams, with governance processes to control plan configuration, open enrollment cycles, and administrative access. Benefex OneHub | Benefits provided a centralized operational framework to standardize enrollment workflows and administrative processes, while serving as the primary employee-facing benefits information and management system.
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Core HR | HCM |
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2018 | 2018 |
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Core HR | HCM |
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2018 | 2018 |
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Employee Self Service | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Talent Assessment | HCM |
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2020 | 2020 |
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Workforce Analytics | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2016 | 2016 |
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Workforce Scheduling | HCM |
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2014 | 2014 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail Merchandising System | Retail Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014 John Lewis & Partners implemented Oracle Retail Merchandising System as a core application in its Retail Management estate. The deployment addressed merchandising and replenishment control for the retailer's omnichannel operations across physical stores and online channels.
Oracle Retail Merchandising System was configured to manage assortment, buying and purchasing workflows, inventory visibility, pricing and promotion data, and catalog publishing. Implementation work emphasized master item management, purchase order automation and allocation rules consistent with merchandising lifecycle processes.
The implementation was integrated with the retailer's wider technology stack, including Oracle Commerce ATG for online assortment and catalog synchronization, IBM Sterling Commerce for order orchestration, Salesforce for customer and CRM touchpoints, WebMethods as the middleware backbone, Ab Initio for batch ETL and data pipelines, and Stibo Step for master data management. These integrations enabled end to end data flows between merchandising, order management, CRM and MDM.
Governance changes established centralized merchandising controls and tighter master data stewardship between merchandising, supply chain and store operations. Rollout followed functional alignment across merchandising teams and system interfacing workstreams to coordinate catalog, pricing and replenishment processes across channels.
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Retail Management | ERP Services and Operations |
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2014 | 2014 |
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Retail Management | ERP Services and Operations |
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2010 | 2010 |
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Retail Management | ERP Services and Operations |
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2011 | 2011 |
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Retail Management | ERP Services and Operations |
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2011 | 2011 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2012 | 2012 |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Process Mining | Analytics and BI |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2009 | 2009 |
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eCommerce | eCommerce |
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2011 | 2011 |
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eCommerce | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2011 | 2011 |
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Personalization and Product Recommendations | eCommerce |
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2011 | 2011 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2011 | 2011 |
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Logistics Management | SCM |
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2023 | 2025 |
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Order Management | SCM |
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2015 | 2015 |
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Order Management, Warehouse Management | SCM |
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2002 | 2002 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Loyalty | CRM |
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2023 | 2024 |
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Marketing Automation | CRM |
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2004 | 2004 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2013 | 2013 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2015 | 2015 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2011 | 2012 |
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Sourcing | Procurement |
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2011 | 2011 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2023 | 2023 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2015 | 2015 |
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Master Data Management | PaaS |
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2014 | 2014 |
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Robotic Process Automation | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2025 | 2026 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at John Lewis & Partners
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by John Lewis & Partners Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from John Lewis & Partners IT executives and key decision makers. This section highlights John Lewis & Partners's latest recorded technology evaluations, including Blue Yonder Luminate Control Tower for Real-Time Transportation Visibility on 2025-03-18, Blue Yonder WMS Dispatcher (ex JDA WMS Dispatcher) for Warehouse Management on 2025-02-25, and Mirakl Marketplace Platform for eCommerce on 2025-02-20. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the John Lewis & Partners digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD John Lewis & Partners Technographics
John Lewis & Partners is a Retail organization based in United Kingdom,
with around 69000 employees and annual revenues of $14.96 billion.
John Lewis & Partners operates a diverse technology stack with applications such as
Oracle E-Business Suite, Benefex OneHub | Benefits and Oracle Retail Merchandising System,
covering areas like ERP Financial, Benefits Administration and Retail Management.
John Lewis & Partners has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Benefex, a Zellis Company.
John Lewis & Partners recently adopted applications including
Oracle Cloud Infrastructure in 2025, Logistex Clicklink in 2023 and Eagle Eye AIR Loyalty Platform in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of John Lewis & Partners’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates John Lewis & Partners’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete John Lewis & Partners technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.