John Lewis Partnership
171 Victoria St,
London, SW1E 5NN,
United Kingdom
London, SW1E 5NN,
United Kingdom
44 20 7828-1000
Retail
John Lewis Partnership Technographics
John Lewis Partnership Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by John Lewis Partnership and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80000 John Lewis Partnership employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that John Lewis Partnership has purchased the following applications: Coupa Invoice for AP Automation in 2024, Workday Absence Management for Absence and Leave Management in 2018, Oracle Retail (ex Retek) for Retail Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems John Lewis Partnership is running and its propensity to invest more and deepen its relationship with Coupa Software , PRGX Global , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing John Lewis Partnership revenues, which have grown to $14.90 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for John Lewis Partnership intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
John Lewis Partnership Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coupa Software | Legacy | Coupa Invoice | AP Automation | ERP Financial Management | n/a | 2024 | 2024 |
In 2024 John Lewis Partnership implemented Coupa Invoice as an AP Automation solution to industrialize e-invoicing across Procurement and Finance. The program began within Procurement under Global Process Lead S2C & Finance Chris Darlington with an initial objective to connect users to preferred and approved suppliers and reduce one time only vendors.
Coupa Invoice was configured to support high-volume electronic invoice capture, validation, PO matching, exception handling, supplier onboarding, and electronic straight through processing workflows. The implementation emphasizes touchless invoice processing and automated invoice matching against purchase orders as core functional capabilities of the AP Automation deployment.
Operational coverage spans procurement and finance functions across the enterprise, processing 2.2 million invoices through an electronic supplier network and S2C aligned workflows. Integrations focus on procurement process orchestration and supplier connectivity to enable electronic invoice transmission and automated matching, preserving source data for finance execution.
Governance and rollout were led from S2C and Finance, beginning with procurement-centric onboarding and expanding to broader finance operations. Reported outcomes from the deployment include 97% of all invoices received as pure electronic invoices, 98% of invoices matching against a PO, and 91% of invoices processed completely touchless, demonstrating Coupa Invoice delivering scaled AP Automation capabilities for John Lewis Partnership.
|
|
|
|
|
AP Recovery Audit | ERP Financial Management |
|
2024 | 2024 |
|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2013 | 2014 |
|
|
|
|
|
Expense Management | ERP Financial Management |
|
2016 | 2016 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2018 | 2019 |
In 2018 John Lewis Partnership implemented Workday Absence Management as part of its broader Workday HR & Payroll program, deploying Absence and Leave Management capabilities to support HR and payroll time tracking across its UK retail operations. The implementation coincided with a Functional Lead tenure from January 2018 to January 2020, signaling a multi phase rollout and configuration window aligned with the enterprise HR program.
Workday Absence Management was configured to cover core absence workflows common to the Absence and Leave Management category, including configurable leave types, entitlement calculations, approval routing, and absence reporting. The project scope explicitly included time tracking and absence modules, and mobile enablement was a noted focus for end user access and manager approvals.
Operational coverage centered on HR and payroll business functions with extension into time and attendance processes used across stores and central HR teams in the United Kingdom. The application was delivered as part of the integrated Workday HR & Payroll suite, ensuring shared master data and aligned worker records across absence and payroll processes.
Governance was driven by a named Functional Lead for Timetracking and Absence who led requirements, configuration decisions, testing cycles, and change control over entitlements and approval workflows. Implementation activities emphasized policy configuration, role based approvals, and operational handover to HR and payroll teams for ongoing absence administration.
|
|
|
|
|
Benefits Administration | HCM |
|
2018 | 2019 |
|
|
|
|
|
Compensation Management | HCM |
|
2018 | 2019 |
|
|
|
|
|
Core HR | HCM |
|
2018 | 2019 |
|
|
|
|
|
Core HR | HCM |
|
2018 | 2019 |
|
|
|
|
|
Learning and Development | HCM |
|
2018 | 2019 |
|
|
|
|
|
Payroll | HCM |
|
2018 | 2019 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2018 | 2018 |
|
|
|
|
|
Time and Attendance | HCM |
|
2018 | 2019 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail (ex Retek) | Retail Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 John Lewis Partnership implemented Oracle Retail (ex Retek) as a central Retail Management solution to address inconsistent processes and fragmented inventory information across its UK omnichannel estate. The implementation targeted merchandising and buying operations that support 50 department stores and the johnlewis.com storefront, with information management scoped to improve product onboarding and supplier collaboration across the retail organization.
The deployment included Oracle Retail Merchandising System and Oracle Retail Price Management alongside Stibo Product Information Management, positioning Oracle Retail Merchandising System as the primary merchandising and analytics engine. Configuration work emphasized standardized merchandising workflows, price management controls, product master consolidation, and automation of routine daily tasks to reduce manual purchase order maintenance and invoice matching effort.
Integrations focused on supplier data flows and existing commerce and supply chain touchpoints to enable faster product launch cadence and a single view of inventory across channels. The program engaged over 2,500 suppliers to improve product data quality, consolidated product attributes from 7,000 down to 2,000, and aligned product information across stores and online channels to support omnichannel assortment and pricing decisions.
Governance changes were implemented to standardize processes across buying offices and merchandising teams, streamlining more than 60 discrete processes and creating a centralized information management capability. The approach reduced reporting complexity, eliminating the need for custom reports to monitor inventory status, and reinforced data stewardship for product information and pricing workflows.
Explicit business outcomes reported from the Oracle Retail and Stibo Product Information Management implementation include reduced time to launch new products, an 80% increase in productivity from more integrated processes, an 80% reduction in invoice matching time, a 60% reduction in purchase order maintenance, and support for more than 200 merchandising processes. Oracle Retail (ex Retek) served as the Retail Management backbone to accelerate speed to market and create consistent product information for customer decision making.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2019 | 2019 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2016 | 2016 |
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2014 | 2014 |
|
|
|
|
|
PBX, VoiP and Phone Systems | Collaboration |
|
2014 | 2014 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Asset Management | Content Management |
|
2016 | 2016 |
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2016 | 2016 |
|
|
|
|
|
Product Information Management | eCommerce |
|
2019 | 2019 |
|
SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Fleet Management | SCM |
|
2019 | 2019 |
|
|
|
|
|
Transportation Management | SCM |
|
2019 | 2019 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center, Customer Experience | CRM |
|
2014 | 2014 |
|
|
|
|
|
Customer Experience | CRM |
|
2014 | 2014 |
|
|
|
|
|
Customer Support | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Support | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Support | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Support | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2017 | 2017 |
|
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
EPM | EPM |
|
2016 | 2016 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2018 | 2018 |
|
|
|
|
|
IT Service Management | ITSM |
|
2011 | 2011 |
|
PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2025 | 2025 |
|
Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Source to Pay | Procurement |
|
2024 | 2024 |
|
|
|
|
|
Supplier Relationship Management | Procurement |
|
2024 | 2024 |
|
|
|
|
|
Supplier Risk Management | Procurement |
|
2024 | 2024 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
FX and Currency Management | TRM |
|
2018 | 2018 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Robotic Process Automation | PaaS |
|
2019 | 2019 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at John Lewis Partnership
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by John Lewis Partnership Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from John Lewis Partnership IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the John Lewis Partnership digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD John Lewis Partnership Technographics
John Lewis Partnership is a Retail organization based in United Kingdom,
with around 80000 employees and annual revenues of $14.90 billion.
John Lewis Partnership operates a diverse technology stack with applications such as
Coupa Invoice, Workday Absence Management and Oracle Retail (ex Retek),
covering areas like AP Automation, Absence and Leave Management and Retail Management.
John Lewis Partnership has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Coupa Software, Workday and Oracle.
John Lewis Partnership recently adopted applications including
Planview PPM Pro in 2025, Coupa Invoice in 2024 and PRGX AP Profit Recovery in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of John Lewis Partnership’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates John Lewis Partnership’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete John Lewis Partnership technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.