Johnson Controls
One Albert Quay,
Cork, T12 X8N6,
Ireland
Cork, T12 X8N6,
Ireland
353 21-423-5000
Professional Services
Johnson Controls Technographics
Johnson Controls Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Johnson Controls and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 87000 Johnson Controls employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Johnson Controls has purchased the following applications: Serrala FinanceSuite Accounts Payable for AP Automation in 2011, Workday Benefits for Benefits Administration in 2017, Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Johnson Controls is running and its propensity to invest more and deepen its relationship with Serrala , FIS Global , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Johnson Controls revenues, which have grown to $23.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Johnson Controls intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Johnson Controls Tech Stack and Enterprise Applications
Johnson Controls ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala FinanceSuite Accounts Payable | AP Automation | ERP | n/a | 2011 | 2011 |
In 2011, Johnson Controls deployed Serrala FinanceSuite Accounts Payable as an AP Automation solution. The Serrala FinanceSuite Accounts Payable implementation was operated in a corporate finance environment that included the Corporate Procurement SAP Module, and it was oriented toward centralizing accounts payable workflows and invoice lifecycle management.
The implementation focused on invoice validation and PO reconciliation workflows, supplier master data management, tax analysis to ensure correct invoicing, and structured dispute resolution processes for supplier and PO requestor inquiries. Functional capabilities implemented included invoice exception handling, supplier information controls, and support for negotiating and documenting payment terms with key accounts to influence trade working capital.
Operational coverage crossed corporate procurement and accounts payable teams that worked closely with departments in the USA, Canada, and Mexico, and the program was delivered in an environment using SRM, SAC, and Dolphin Process Tracking System PTS A/P. The team managed supplier information loaded into SAP, enforced commodity classification and supplier rationalization rules, and coordinated PO and invoice consistency checks with SAP procurement records.
Governance and rollout included user training for SAP modules SRM and SAC and for Dolphin PTS A/P, ongoing supplier onboarding and data governance to maintain vendor record accuracy, and review of vendor agreements to ensure purchasing terms were met. The broader SAP program related to these activities was recognized with a Chairman’s Award and a Merit Award in 2015 for successful multi-country SAP implementations.
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AR Automation | ERP |
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2018 | 2018 |
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ERP Financial | ERP |
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2021 | 2021 |
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ERP Financial | ERP |
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2021 | 2022 |
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Expense Management | ERP |
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2020 | 2020 |
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Johnson Controls HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Benefits | Benefits Administration | HCM | n/a | 2017 | 2017 |
In 2017 Johnson Controls implemented Workday Benefits to provide centralized Benefits Administration within its Human Resources organization. The deployment was positioned to support HR operations across Cork and the wider EMEA footprint, with explicit day to day ownership for employee life cycle events, new hire onboarding and exit processes documented in local HR and HRSSC workflows.
Workday Benefits was configured to manage core benefits administration workflows including benefits enrollment, eligibility rules, life event processing, benefit plan configuration and benefits reporting and analytics. The implementation work aligned with existing Workday administration activities and incorporated benefits administration responsibilities such as invoice management, benefits programs oversight and case management for employee inquiries.
Integration and operational coverage included targeted Workday ServiceNow testing for case and service request handling, and alignment with CRM case management processes used by local HR teams. Operational responsibilities extended to Talent Acquisition teams for new hire provisioning, exit survey analysis and the New Hire Audit for EMEA, reflecting cross functional coverage between benefits, recruiting and HR operations.
Governance and rollout included task mapping across France, Belgium and Netherlands, staged transition with organized hyper care periods for each activity and training delivered both on site and online to local HR, HRSSC and Talent Acquisition teams. Ongoing governance used SLA reporting, structured weekly KPI analysis delivered via Power BI, and a Quality Champion role to drive process improvement and structured calculation reviews.
Outcomes called out in implementation artifacts and role descriptions included systematic exit survey analysis, creation of talent acquisition statistics, promotion of time saving ideas and documented efforts to maximise SLA completion while reducing errors. Workday Benefits served as the central application for Benefits Administration within Johnson Controls Human Resources while supporting audit, reporting and continuous improvement activities.
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Candidate Relationship Management | HCM |
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2015 | 2015 |
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Compensation Management | HCM |
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2015 | 2015 |
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Core HR | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2014 | 2018 |
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Employee Engagement | HCM |
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2016 | 2016 |
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Employee Experience | HCM |
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2023 | 2023 |
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Employee Recognition and Rewards Management | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2022 | 2022 |
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Learning and Development | HCM |
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2019 | 2019 |
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Learning and Development | HCM |
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2021 | 2021 |
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Payroll | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2014 | 2018 |
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Performance and Goal Management | HCM |
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2015 | 2015 |
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Performance and Goal Management, Employee Recognition and Rewards Management | HCM |
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2021 | 2021 |
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Recruiting, Applicant Tracking System | HCM |
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2011 | 2011 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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Skills Intelligence | HCM |
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2019 | 2019 |
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Talent Management | HCM |
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2020 | 2020 |
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Talent Sourcing, Talent Management | HCM |
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2015 | 2015 |
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Workforce Analytics | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2010 | 2010 |
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Johnson Controls ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Johnson Controls implemented Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management to schedule and dispatch technicians across its service operations. The deployment targeted technician scheduling and centralized dispatch capabilities to support service delivery business functions.
Oracle Field Service Cloud (ex TOA ETAdirect) was configured to provide appointment booking, dynamic scheduling, ETA and route optimization, mobile work order execution, and workforce orchestration. Configuration emphasized business rules for automated technician assignment, service window commitments, and role based scheduling logic.
The implementation orchestrated work order to technician workflows, synchronizing field schedules with enterprise service operations and field teams without naming specific backend integrations. Operational coverage concentrated on dispatch, field operations, and service delivery teams responsible for onsite maintenance and customer facing repairs.
Governance established centralized scheduling policies, escalation rules, and dispatcher controls to standardize assignments and mobile acceptance processes. Training and rollout focused on operationalizing scheduler and mobile technician workflows across targeted service functions.
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Lease Management | ERP Services and Operations |
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2023 | 2024 |
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Warranty Claims Management | ERP Services and Operations |
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2020 | 2021 |
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Johnson Controls Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Data Warehouse | Analytics and BI |
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2017 | 2017 |
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Process Mining | Analytics and BI |
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2010 | 2010 |
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Johnson Controls Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2022 | 2022 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Johnson Controls Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2016 | 2016 |
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Johnson Controls eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2012 | 2015 |
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Shipping Management | eCommerce |
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2021 | 2021 |
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Shipping Management | eCommerce |
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2021 | 2021 |
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Johnson Controls SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Supply Chain Management | SCM |
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2021 | 2022 |
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Warehouse Management | SCM |
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2016 | 2016 |
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Johnson Controls CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Loyalty | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2019 | 2019 |
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Johnson Controls ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Johnson Controls PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Building Information Modeling | PLM and Engineering |
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2019 | 2019 |
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Johnson Controls PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2008 | 2008 |
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Johnson Controls Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2020 | 2020 |
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Procurement | Procurement |
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2013 | 2013 |
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Supplier Relationship Management | Procurement |
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2013 | 2013 |
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Johnson Controls SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2019 | 2019 |
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Configure Price Quote (CPQ) | SPM |
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2020 | 2020 |
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Johnson Controls TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2012 | 2012 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Johnson Controls PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2018 | 2018 |
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Apps Development | PaaS |
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2024 | 2024 |
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Apps Development | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Johnson Controls IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Backup as a Service (BaaS) | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2014 | 2014 |
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Database Management | IaaS |
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2020 | 2020 |
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Disaster Recovery as a Service (DRaaS) | IaaS |
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2022 | 2023 |
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Johnson Controls CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2020 | 2020 |
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Johnson Controls Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Video Security Cameras | Physical Security |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Johnson Controls
| First Name | Last Name | Title | Function | Department | Phone | |
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Big Data and Business Intelligence Solutions Director | Director | IT | |
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Director of IT - Big Data | Director | IT | |
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Director of Data Analytics | Director | IT | |
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CFO | CXO | Finance | |
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Chief Financial Officer and VP Information Technology | CXO | IT | |
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Chief Information Officer | CXO | IT | |
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VP, Corporate Controller | VP | Finance | |
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VP & Treasurer | VP | Treasury | |
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Building Efficiency CFO & VP of IT | VP | IT | |
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Vice President, Global Applications | VP | IT | |
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Chief Procurement Officer | CXO | Procurement | |
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Vice President, Global Indirect Procurement | VP | Procurement | |
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Vice President and President, Global Products Building Technologies & Solutions | CXO | Operations | |
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Vice President and Chief Procurement Officer | CXO | Procurement | |
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Vice President of Procurement, Global Products | VP | Procurement | |
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Executive Director, Global Procurement | Director | Procurement | |
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Director, Procurement & Supply Chain | Director | Procurement | |
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Workforce Management Manager | Manager | HR | |
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Director of Corporate HR | Director | HR | |
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Director Benefits | Director | HR | |
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Vice President IT | VP | IT | |
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Project Manager, Credit and Collection | Manager | Finance | |
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Accounts Receivable Champion | Manager | Finance | |
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Global Controller Cost Accounting | Director | Finance | |
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VP Corporate Controller | VP | Finance | |
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Area Controller | Director | Finance | |
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Director, Field Service - North America | Director | Operations | |
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Region Vice President and General Manager Field Operations | Manager | Finance | |
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Field Service Manager | Manager | Operations | |
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Vice President of Field Service and Installation Operations for North America | VP | Operations | |
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Executive Director IT, Corporate Applications and SAP Center of Excellence | Director | IT | |
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EVP and CHRO | CXO | HR | |
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Director of Talent Acquisition | Director | HR | |
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VP Corporate HR | VP | HR | |
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Operations Manager | Manager | Finance | |
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Chairman & CEO | CXO | Finance | |
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Vice President - Information Technology | VP | IT | |
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VP IT, Enterprise Applications | VP | IT | |
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Regional Human Resource Manager | Manager | HR | |
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VP & GM Digital Solutions EMEALA | VP | IT | |
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IT Director - Data & Analytics | Director | IT | |
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HR Shared Services Manager EMEA | Manager | HR | |
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Senior Manager, HR Service Delivery EMEA, HR Operations | Manager | HR | |
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Software Engineer - Data Science | Manager | IT | |
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Director Global Engineering Systems | Director | IT | |
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Director Of Software Engineering | Director | IT | |
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HR Manager | Manager | HR | |
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Country Lead, Human Resources, Malaysia | Manager | HR | |
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HR Manager | Manager | HR | |
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HR System Information Management | CXO | HR | |
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Country Lead, Human Resources Field Solutions | Manager | HR | |
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HR Shared Services | CXO | HR | |
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Senior Director - IT, ERP Transformation | Director | IT | |
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Senior IT Delivery Leader - EMEALA ERP Transformation and Rollout | Manager | IT | |
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Finance Manager | Manager | Finance | |
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Director of Procurement, Global Products, EMEA | Director | Procurement | |
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Senior Procurement Manager | Manager | Procurement | |
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Snr. Director Cloud Transformation | Director | IT | |
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Senior Finance Director | Director | Finance | |
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Global Finance Transformation Lead | Manager | Finance | |
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Senior ERP Architect & IT Project Lead | Manager | IT | |
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IT Director | Director | IT | |
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Senior Operations Manager IT EMEA | Manager | IT | |
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Financial Controller | Director | Finance | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Johnson Controls Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Johnson Controls IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Johnson Controls digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Johnson Controls Technographics
Johnson Controls is a Professional Services organization based in Ireland,
with around 87000 employees and annual revenues of $23.60 billion.
Johnson Controls operates a diverse technology stack with applications such as
Serrala FinanceSuite Accounts Payable, Workday Benefits and Oracle Field Service Cloud (ex TOA ETAdirect),
covering areas like AP Automation, Benefits Administration and Field Service Management.
Johnson Controls has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, Workday and Oracle.
Johnson Controls recently adopted applications including
Oracle Visual Builder Studio in 2024, Culture Amp in 2023 and Odessa LeaseWave in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Johnson Controls’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Johnson Controls’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Johnson Controls technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.