Johnson Controls US
5757 N. Green Bay Ave, P.O. Box 591,
Milwaukee, 53201, WI,
United States
Milwaukee, 53201, WI,
United States
1 414-524-1200
Manufacturing
Johnson Controls US Technographics
Johnson Controls US Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Johnson Controls US and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 35000 Johnson Controls US employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Johnson Controls US has purchased the following applications: Kofax MarkView for AP Automation in 2017, Paradox Olivia Chatbot for Recruiting Chatbot in 2020, Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Johnson Controls US is running and its propensity to invest more and deepen its relationship with Tungsten Automation , Oracle , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Johnson Controls US revenues, which have grown to $13.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Johnson Controls US intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Johnson Controls US Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tungsten Automation | Legacy | Kofax MarkView | AP Automation | ERP Financial Management | n/a | 2017 | 2017 |
In 2017 Johnson Controls US implemented Kofax MarkView as an AP Automation application for its corporate Accounts Payable function. The deployment focused on standardizing invoice workflow and exception handling to establish consistent processing across the AP organization and field finance users.
Kofax MarkView was configured to support invoice intake, automated workflow routing, invoice resolution in Workflow, and queue management, and a daily queue status tracking report was introduced to drive operational cadence and front-line productivity. Configuration included validations for coding and approver assignments, vendor and dollar amount checks, and audit trail capture to support transaction-level review.
The implementation integrated with Oracle ERP for transactional posting and required ongoing support activities such as patch testing, troubleshooting, and targeted functional enhancements to the Oracle AP interface. Operational coverage included accounts payable clerks, AP supervisors, and field associates who were trained on Kofax MarkView and Oracle ERP to close invoices and resolve vendor inquiries.
Governance emphasized SOX compliance and audit readiness, with AP leadership managing communications with internal and external auditors and enforcing audit and exception resolution workflows. Senior AP staff led process improvement, training, and daily reporting, and were responsible for investigating and correcting vendor payment inconsistencies while ensuring correct coding, approvers, vendors, and amounts were applied.
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ERP Financial | ERP Financial Management |
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2019 | 2021 |
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ERP Financial | ERP Financial Management |
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2014 | 2014 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Paradox Olivia Chatbot | Recruiting Chatbot | HCM | n/a | 2020 | 2020 |
In 2020, Johnson Controls US deployed Paradox Olivia Chatbot as a Recruiting Chatbot on its public careers site. The implementation uses ParadoxAI on their website and is visible on the company job search results, supporting candidate touchpoints directly from the careers portal.
The Paradox Olivia Chatbot implementation focuses on conversational candidate engagement and automated screening flows, aligned with standard Recruiting Chatbot capabilities. Configurations emphasize qualification prompts, role guidance for applicants and automated responses to common applicant questions, with designed handoffs to human recruiters for interview scheduling.
Operational coverage centers on hiring workflows surfaced through the jobs portal, with particular visibility on operations category listings. Johnson Controls US uses Paradox Olivia Chatbot as a Recruiting Chatbot to support talent acquisition and candidate engagement functions, routing qualified interactions into existing recruiting processes managed by talent acquisition teams.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | ERP Services and Operations | n/a | 2020 | 2021 |
In 2020, Johnson Controls US implemented Oracle Field Service Cloud (ex TOA ETAdirect) as part of Oracle Enterprise Service Management to strengthen Field Service Management for its global service operations. The deployment targeted two strategic goals, improving access to data and knowledge for service employees and simplifying jobs and best practices across more than 5 million annual service requests.
Oracle Field Service Cloud was configured alongside Oracle Service to provide intelligent assignment and optimization, parts validation and inventory checks, route optimization, and real time field data delivery to technicians. The implementation leveraged machine learning and AI driven features, including digital assistant workflows, to move low complexity service inquiries to fully digital channels and to uplift technician decision support and job execution.
Operationally the solution consolidated internal knowledge and connected sales and service teams onto a single platform, providing an accurate view of data in real time across service centers in multiple regions. Accenture supported the expansion of Oracle Service across service centers, helping create a consistent process framework and increasing service margins through regional rollouts and platform standardization.
Governance and process changes focused on standardizing best practices and streamlining workflows, with training and adoption programs that produced strong uptake across the organization. Johnson Controls reported a 99% adoption rate of new processes and systems, reflecting a coordinated governance approach to change management and process enforcement.
The implementation enabled field service technicians to confirm parts, verify the best available technician for work, follow the fastest route, and access real time product data to complete work efficiently, reducing wait times and additional trips. Oracle technology also supported increased customer engagement via digital channels and contributed to increased revenue by closing gaps between customers and the company, while allowing Johnson Controls to correlate value with investments in processes, systems technology, and performance metrics.
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Legal Practice Management | ERP Services and Operations |
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2012 | 2012 |
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OSS/BSS | ERP Services and Operations |
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2012 | 2012 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Generative AI Platforms | AI Development |
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2024 | 2024 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2023 | 2023 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Contract Lifecycle Management | Content Management |
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2018 | 2018 |
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Web Content Management | Content Management |
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2016 | 2016 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Warehouse Management | SCM |
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2016 | 2016 |
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Warehouse Management | SCM |
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2020 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement, Customer Experience | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2020 | 2021 |
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Customer Support | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2014 | 2014 |
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Tag Management | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2015 | 2015 |
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Sales Performance Management | SPM |
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2022 | 2022 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2008 | 2009 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Network Management and Monitoring | IaaS |
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2012 | 2012 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2020 | 2020 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Video Surveillance System | Physical Security |
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2017 | 2017 |
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Video Surveillance System | Physical Security |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Johnson Controls US
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Johnson Controls US Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Johnson Controls US IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Johnson Controls US digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Johnson Controls US Technographics
Johnson Controls US is a Manufacturing organization based in United States,
with around 35000 employees and annual revenues of $13.20 billion.
Johnson Controls US operates a diverse technology stack with applications such as
Kofax MarkView, Paradox Olivia Chatbot and Oracle Field Service Cloud (ex TOA ETAdirect),
covering areas like AP Automation, Recruiting Chatbot and Field Service Management.
Johnson Controls US has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tungsten Automation, Workday and Oracle.
Johnson Controls US recently adopted applications including
Palantir AIP Platform in 2024, Palantir Foundry in 2023 and Oracle Sales Performance Management in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Johnson Controls US’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Johnson Controls US’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Johnson Controls US technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.