San Francisco, 94110-4554, CA,
United States
Jones It Consulting Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Jones It Consulting and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13 Jones It Consulting employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Jones It Consulting has purchased the following applications: ConnectWise BrightGauge for Analytics and BI in 2016, Google Workspace (Formerly Google G-Suite) for Collaboration in 2014, Reviewshake for Product Review Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Jones It Consulting is running and its propensity to invest more and deepen its relationship with Connectwise , Google , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Jones It Consulting revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Jones It Consulting intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Connectwise | Legacy | ConnectWise BrightGauge | Analytics and BI | Analytics and BI | n/a | 2016 | 2016 |
In 2016, Jones It Consulting implemented ConnectWise BrightGauge as its Analytics and BI solution to deliver client facing dashboards and visual reports for its service organization in the United States. The deployment focused on operational reporting for service desk and account teams, positioning ConnectWise BrightGauge as the primary Analytics and BI application for customer reporting and internal performance visibility.
ConnectWise BrightGauge was configured to consolidate dashboard widgets, scheduled visual reports, and alerting rules, producing client facing reports and streamlined internal monitoring. The implementation replaced noisy alert workflows by surfacing prioritized metrics through dashboards, and the configuration emphasized service and sales conversation threads by correlating ticket and account performance indicators.
Data aggregation for the implementation drew from the firm PSA and RMM toolsets, providing operational telemetry to ConnectWise BrightGauge for both client reports and internal dashboards. Rollout targeted service desk agents and account managers, with governance centered on shared dashboard ownership and the use of visual reports to improve transparency and team accountability, outcomes reported as reduced noisy alerts and clearer client communications.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
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Collaboration | Collaboration |
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2022 | 2022 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Shake | Legacy | Reviewshake | Product Review Management | eCommerce | n/a | 2019 | 2019 |
In 2019, Jones It Consulting implemented Reviewshake on its website to centralize customer feedback as part of a Product Review Management effort. The deployment uses the Reviewshake application to surface client testimonials and star ratings directly on public pages, integrating review capture into the firm’s web presence.
The Reviewshake implementation configures on-site review widgets, a moderation dashboard, and templated review display components, aligning with common Product Review Management functional modules such as review collection, review moderation, and review presentation. The Reviewshake application provides a single pane for managing incoming customer reviews and maintaining consistent display formats across the website.
Operational coverage is limited to the company website and is administered by a small internal team at Jones It Consulting, impacting marketing and client engagement workflows. Governance is centered on centralized review moderation and publishing controls within Reviewshake, enabling the firm to maintain consistent public review content without introducing external system integrations.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics, Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2023 | 2023 |
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Apps Development | PaaS |
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2023 | 2023 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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