JOVACO Solutions
1150, 7100 Rue Jean-Talon E, Anjou,
Montreal, H1M3S3, QC,
Canada
Montreal, H1M3S3, QC,
Canada
1 514-323-3535
Professional Services
JOVACO Solutions Technographics
JOVACO Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by JOVACO Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 JOVACO Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
JOVACO Solutions has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2016, WooCommerce for eCommerce in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems JOVACO Solutions is running and its propensity to invest more and deepen its relationship with Zendesk , Microsoft , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing JOVACO Solutions revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for JOVACO Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
JOVACO Solutions Tech Stack and Enterprise Applications
JOVACO Solutions AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Jovaco Solutions deployed Zendesk Chat to support web-based customer engagement, using the application as a front-line conversational layer within its digital storefront. Zendesk Chat is implemented as a site-embedded chat widget, aligning the deployment with the Chatbots and Conversational AI category and focusing on real-time visitor engagement on Jovaco Solutions website.
The implementation centers on standard conversational capabilities, including a web chat widget for synchronous messaging, automated triggers for proactive outreach, canned responses to accelerate agent replies, and chat routing to direct inquiries to support or sales staff. Zendesk Chat has been configured to serve core customer service and pre-sales workflows, providing agents with a centralized agent interface for handling live conversations and handoffs.
Operationally the deployment is scoped to web channels and ties into Jovaco Solutions support and sales touchpoints via the embedded website snippet, maintaining a lightweight architecture appropriate for a 50 person professional services firm. Governance focuses on chat handling procedures, agent assignment and escalation workflows, and content governance for automated reply templates, aligning operational practice with conversational operations typical of Chatbots and Conversational AI implementations.
|
JOVACO Solutions Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016 JOVACO Solutions implemented Microsoft 365 to provide Collaboration capabilities for its Canada based professional services firm. The implementation established a cloud hosted Microsoft 365 tenant to centralize email, calendar, real time messaging, cloud file storage and document coauthoring, aligning Collaboration with core business functions such as client engagement and project delivery. The company lists use of Microsoft 365 on their website which corroborates the deployment of the Microsoft 365 collaboration stack.
Operationally the deployment emphasized standard Microsoft 365 modules including Exchange Online for mail, SharePoint Online for team sites and document libraries, OneDrive for Business for user file storage and Microsoft Teams for synchronous communication and meetings. Governance centered on tenant level administration, user provisioning and access controls to support professional services workflows and information governance, with configuration oriented around departmental collaboration and project centric document management.
|
JOVACO Solutions eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2018 | 2018 |
In 2018, JOVACO Solutions implemented WooCommerce on its corporate website to introduce a dedicated eCommerce channel. The deployment is a web-hosted storefront embedded in the public site, using the WooCommerce application to provide product catalog, shopping cart, checkout, order management, and customer account capabilities. Configuration work focused on catalog structure, pricing rules, tax settings, and checkout flow customization, using standard WooCommerce modules and plugin-based extensions appropriate for professional services offerings. JOVACO Solutions used the WooCommerce eCommerce implementation to centralize online sales and customer self-service functionality within the existing website.
Operational scope centered on marketing and sales teams for catalog administration and order processing, with site administrators responsible for ongoing content and configuration. Governance established role-based administrative access, product lifecycle workflows, and operational procedures for order handling and invoicing. Rollout proceeded through site-level configuration, catalog setup, and phased content publication, with ongoing updates managed internally by the company. The implementation positioned WooCommerce as the primary eCommerce capability for JOVACO Solutions within its website infrastructure.
|
JOVACO Solutions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Support | CRM |
|
2019 | 2019 |
|
|
|
|
|
Data Management Platform | CRM |
|
2018 | 2018 |
|
|
|
|
|
Data Management Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Data Management Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Data Management Platform | CRM |
|
2019 | 2019 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
JOVACO Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
IT Decision Makers and Key Stakeholders at JOVACO Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
President | CXO | Finance | |
|
|
|
Director of Business Development | Director | Finance | |
|
|
|
Owner | CXO | Finance | |
|
Apps Being Evaluated by JOVACO Solutions Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from JOVACO Solutions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the JOVACO Solutions digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD JOVACO Solutions Technographics
JOVACO Solutions is a Professional Services organization based in Canada,
with around 50 employees and annual revenues of $8.0 million.
JOVACO Solutions operates a diverse technology stack with applications such as
Zendesk Chat, Microsoft 365 and WooCommerce,
covering areas like Chatbots and Conversational AI, Collaboration and eCommerce.
JOVACO Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Microsoft and Automattic.
JOVACO Solutions recently adopted applications including
Zendesk Chat in 2021, ClickDimensions Marketing Automation in 2020 and Zendesk Service in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of JOVACO Solutions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates JOVACO Solutions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete JOVACO Solutions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.