Joy Global
100 E Wisconsin Ave,
Milwaukee, 53202, WI,
United States
Milwaukee, 53202, WI,
United States
+1 414-319-8500
Retail
Joy Global Technographics
Joy Global Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Joy Global and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5036 Joy Global employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Joy Global has purchased the following applications: SAP Business Suite for ERP Financial in 2007, Cisco Webex Meetings for Audio Video and Web Conferencing in 2019, Salesforce Service Cloud for Customer Support in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Joy Global is running and its propensity to invest more and deepen its relationship with SAP , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Joy Global revenues, which have grown to $4.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Joy Global intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Joy Global Tech Stack and Enterprise Applications
Joy Global ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Business Suite | ERP Financial | ERP | n/a | 2007 | 2007 |
In 2007, Joy Global implemented SAP Business Suite as its ERP Financial platform. The deployment centralized enterprise financial management and transactional accounting within SAP Business Suite for the company finance organization.
The implementation encompassed core SAP ERP financial capabilities, including general ledger, accounts payable, accounts receivable, financial accounting and controlling, together with SAP BW and BI components for reporting and analytics. SAP Business Suite was configured to capture transactional financial events, enforce chart of accounts and master data conventions, and provide structured feeds into SAP BW for multi-dimensional financial analysis.
Integration architecture centered on the SAP Business Suite to SAP BW and BI flow, consolidating transactional posting streams into a centralized reporting layer. The design linked transactional posting, ledger consolidation and period close processes to BI data models and reporting objects, supporting month-end financial reporting and analysis across accounting and finance functions.
Governance and rollout were organized around finance process owners with a dedicated business analyst focused on SAP ERP, BW and BI who managed requirements mapping, master data alignment and report specification. The program used phased functional activation across finance teams with formal configuration control, validation cycles and staged BI report deployment to operationalize financial workflows.
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Expense Management | ERP |
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2011 | 2011 |
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Joy Global Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
In 2019, Joy Global implemented Cisco Webex Meetings. The Cisco Webex Meetings deployment, classified in the Audio Video and Web Conferencing category, was commissioned to support meeting and collaboration business functions across the organization.
The implementation incorporates a WebEx Panel embedded on the corporate website, surfacing meeting join controls and event access directly from public pages. Cisco Webex Meetings provides core audio, video, and browser based conferencing capabilities, along with scheduling and attendee management functionality that are typical for Audio Video and Web Conferencing solutions. Configuration emphasis was on web integration and meeting control interfaces to streamline session initiation from the site.
Embedding the WebEx Panel indicates a web facing integration layer that enables external participants to join sessions from the corporate site, supporting customer facing meetings, partner engagement, and internal collaboration workflows. Operational coverage centers on site level conferencing workflows and enterprise meeting orchestration across lines of business.
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Collaboration | Collaboration |
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2016 | 2016 |
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Joy Global CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | SAP CRM | Salesforce Service Cloud | Customer Support | CRM | Direct from vendor | 2015 | 2015 |
In 2015, Joy Global implemented Salesforce Service Cloud as its primary Customer Support platform in a cloud based deployment provisioned Direct from vendor. The project aligned the application with support and contact center operations at Joy Global, and included a migration of customer and case records from SAP CRM into Salesforce Service Cloud to establish a single service record source.
The implementation configured core Customer Support capabilities including case management, knowledge management, the Salesforce Service Console, workflow automation, SLA rule enforcement, email to case and web to case intake, and reporting and dashboards for service leaders. Configuration emphasized role based access, queue and escalation rules, and automation for repetitive support workflows to improve ticket routing and resolution lifecycle.
Integrations focused on the data migration from the named SAP CRM system and establishing Service Cloud as the central support system of record, with APIs and data import routines used to transfer historical accounts, contacts, and cases. Operational coverage centered on Joy Global customer service and support teams in the United States, with the Service Cloud instance serving as the primary tool for agent activity and case processing.
Governance and rollout were vendor led, with phased cutover to the cloud based Salesforce Service Cloud instance, training for support agents and supervisors, and governance controls for data ownership, case lifecycle rules, and change management. The deployment positioned Salesforce Service Cloud to handle Joy Global Customer Support workflows and provide a centralized platform for ongoing configuration and process refinement.
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Marketing Automation | CRM |
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2018 | 2018 |
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Joy Global IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Joy Global
| First Name | Last Name | Title | Function | Department | Phone | |
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Executive Assistant | Manager | Finance | |
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EVP, CFO | CXO | Finance | |
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AP Analyst | Manager | Finance | |
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VP, CIO | VP | IT | |
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Receptionist/Travel Coordinator | Manager | Finance | |
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Vice President Finance - Surface Products | VP | Finance | |
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Vice President, Corporate Controller & Chief Accounting Officer | CXO | Finance | |
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Vice President - Finance | VP | Finance | |
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Purchasing Team Leader | Manager | Procurement | |
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IT Director - Global Applications | Director | IT | |
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GTS Shared Services Manager | Manager | Finance | |
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Apps Being Evaluated by Joy Global Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Joy Global IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Joy Global digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Joy Global Technographics
Joy Global is a Retail organization based in United States,
with around 5036 employees and annual revenues of $4.40 billion.
Joy Global operates a diverse technology stack with applications such as
SAP Business Suite, Cisco Webex Meetings and Salesforce Service Cloud,
covering areas like ERP Financial, Audio Video and Web Conferencing and Customer Support.
Joy Global has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Cisco Systems and Salesforce.
Joy Global recently adopted applications including
Cisco Webex Meetings in 2019, Intuit Mailchimp in 2018 and Microsoft 365 in 2016,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Joy Global’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Joy Global’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Joy Global technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.