New Digha, 721428,
India
JP Hotel Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by JP Hotel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 130 JP Hotel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that JP Hotel has purchased the following applications: Booking Master Revenue management for Revenue Cycle Management in 2025, Booking Master Reputation Management for Customer Experience in 2026 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems JP Hotel is running and its propensity to invest more and deepen its relationship with Booking Master or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing JP Hotel revenues, which have grown to $33.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for JP Hotel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Booking Master | Legacy | Booking Master Revenue management | Revenue Cycle Management | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025, JP Hotel implemented Booking Master Revenue management as a cloud-hosted solution for its New Digha property in India. The deployment targeted online distribution and revenue management use cases and is positioned within the Revenue Cycle Management category, aligning commercial operations and reservation workflows to a centralized revenue orchestration layer.
The implementation combined Booking Master Revenue management with Booking Master’s Cloud PMS and Channel Manager modules, creating an integrated architecture for rate, inventory, and channel control. Configuration work emphasized revenue management rules, automated rate updates to online travel agency channels via the Channel Manager, and property level rate and inventory controls, enabling yield oriented pricing workflows and centralized rate distribution.
Rollout was focused on distribution and revenue operations for the New Digha site in India, with governance centered on commercial and front office teams coordinating pricing rules and channel strategies. The property reported a reported twofold increase in OTA bookings and an approximately 85% uplift in overall revenue within about three months after the Booking Master deployment, reflecting rapid operational adoption of the Booking Master Revenue management and channel orchestration capabilities.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Booking Master | Legacy | Booking Master Reputation Management | Customer Experience | CRM | n/a | 2026 | 2026 |
In 2026, JP Hotel implemented Booking Master Reputation Management as part of its Customer Experience tooling at the New Digha property in West Bengal, India. This adoption follows the hotel’s prior deployment of Booking Master Cloud PMS and channel management to centralize bookings and increase OTA listings, which the customer reported coincided with approximately 85% revenue growth for the property.
Booking Master Reputation Management was configured to provide review management, Google My Business listing controls, reputation analytics, automated review solicitation, and standardized response templates, aligning with common Customer Experience workflows for hospitality. The full application name Booking Master Reputation Management is used to consolidate guest feedback capture and operationalize review responses within the hotel’s guest experience and CRM processes.
The implementation integrated with Booking Master Cloud PMS and channel management to link reservation records and guest profiles with review outreach and sentiment tracking, enabling functions in front desk operations, revenue management, and marketing. Operational coverage was focused on the single New Digha site, where distribution, guest-experience, and CRM functions were the primary business areas impacted.
Governance and rollout emphasized workflow restructuring for review capture and response, assignment of review response ownership to the guest experience team, and creation of escalation playbooks for service recovery. Training and phased activation were applied to embed the Booking Master Reputation Management capabilities into daily operational routines, supporting centralized monitoring and response coordination without claiming additional quantified outcomes.
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