List of Booking Master Reputation Management Customers
Kolkata, 700124,
India
Since 2010, our global team of researchers has been studying Booking Master Reputation Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Booking Master Reputation Management for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Booking Master Reputation Management for Customer Experience include: Hotel Shantinivas, a India based Leisure and Hospitality organisation with 600 employees and revenues of $150.0 million, Goa Resort, a India based Leisure and Hospitality organisation with 160 employees and revenues of $40.0 million, JP Hotel, a India based Leisure and Hospitality organisation with 130 employees and revenues of $33.0 million, Samudra Bilas India, a India based Leisure and Hospitality organisation with 25 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Booking Master Reputation Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Booking Master Reputation Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Goa Resort | Leisure and Hospitality | 160 | $40M | India | Booking Master | Booking Master Reputation Management | Customer Experience | 2026 | n/a |
In 2026, Goa Resort implemented Booking Master Reputation Management to strengthen online review handling and guest feedback as part of its Customer Experience efforts at the Mandarmani, West Bengal property. The deployment complemented existing Booking Master Cloud PMS and digital services used at the property to improve OTA connectivity and guest messaging workflows.
Booking Master Reputation Management was configured to aggregate guest reviews across online platforms, manage Google My Business listings, and operationalize response workflows and templated messaging. Configuration aligned with Customer Experience capabilities such as sentiment tagging, review prioritization, and dashboard reporting, and was tied into the property CRM and digital marketing program to close the feedback loop.
Integrations included the Booking Master Cloud PMS for reservation context, OTA channel connectivity for review attribution, and WhatsApp guest communication for automated follow up and upsell prompts. Operational coverage focused on the Mandarmani site and involved front desk and marketing teams, with workflows to surface negative feedback for rapid response and to feed review signals into guest communication campaigns.
Governance emphasized centralized review monitoring and response assignment within guest experience and marketing processes during the rollout across the property. The implementation produced reported revenue growth of approximately 45 percent in three months and increased emphasis on online reputation management as documented in the vendor case study.
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Hotel Shantinivas | Leisure and Hospitality | 600 | $150M | India | Booking Master | Booking Master Reputation Management | Customer Experience | 2026 | n/a |
In 2026 Hotel Shantinivas implemented Booking Master Reputation Management, a Customer Experience application, to improve guest feedback, online visibility and direct bookings at its Tarapith property in West Bengal, India. The deployment was positioned as part of the hotel’s CRM and guest-experience and digital marketing efforts, aligning reputation workflows with commercial objectives to drive more direct reservations.
The Booking Master Reputation Management deployment focused on review aggregation and review-response capabilities, complemented by reputation dashboards and automated alerting to surface guest sentiment and prioritize engagement. Configuration emphasized templated response workflows, role based access controls for front office and marketing users, and dashboarding to monitor review trends consistent with Customer Experience platform practices.
Operational coverage spanned front office, guest services, marketing and revenue management functions at the Tarapith site, with reputation workflows integrated into CRM touchpoints and digital marketing cadence to ensure coordinated response and follow up. Implementation routed feedback into operational workflows to enable both manual and automated response processes and to feed guest-experience follow up actions.
Governance included phased rollout with staff training, central oversight by guest experience and marketing leads, and defined response workflows to operationalize review management. According to the vendor case study the property reported about a 35% revenue increase within months while improving online visibility and direct bookings after implementing Booking Master Reputation Management.
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JP Hotel | Leisure and Hospitality | 130 | $33M | India | Booking Master | Booking Master Reputation Management | Customer Experience | 2026 | n/a |
In 2026, JP Hotel implemented Booking Master Reputation Management as part of its Customer Experience tooling at the New Digha property in West Bengal, India. This adoption follows the hotel’s prior deployment of Booking Master Cloud PMS and channel management to centralize bookings and increase OTA listings, which the customer reported coincided with approximately 85% revenue growth for the property.
Booking Master Reputation Management was configured to provide review management, Google My Business listing controls, reputation analytics, automated review solicitation, and standardized response templates, aligning with common Customer Experience workflows for hospitality. The full application name Booking Master Reputation Management is used to consolidate guest feedback capture and operationalize review responses within the hotel’s guest experience and CRM processes.
The implementation integrated with Booking Master Cloud PMS and channel management to link reservation records and guest profiles with review outreach and sentiment tracking, enabling functions in front desk operations, revenue management, and marketing. Operational coverage was focused on the single New Digha site, where distribution, guest-experience, and CRM functions were the primary business areas impacted.
Governance and rollout emphasized workflow restructuring for review capture and response, assignment of review response ownership to the guest experience team, and creation of escalation playbooks for service recovery. Training and phased activation were applied to embed the Booking Master Reputation Management capabilities into daily operational routines, supporting centralized monitoring and response coordination without claiming additional quantified outcomes.
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Leisure and Hospitality | 25 | $1M | India | Booking Master | Booking Master Reputation Management | Customer Experience | 2024 | n/a |
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