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Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

JTB Corporation Tech Stack and Enterprise Applications

JTB Corporation AI-Powered Application
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Microsoft Legacy Microsoft Azure Bot Service (AI) Chatbots and Conversational AI AI-Powered Application n/a 2018 2019
In 2018, JTB Corporation implemented Microsoft Azure Bot Service (AI) inside the JAPAN Trip Navigator tourist assistance smartphone app, positioning the deployment within the Chatbots and Conversational AI category. The rollout was developed in collaboration with Navitime Japan and Microsoft Japan to address rapidly expanding inbound tourism demand and to provide foreign visitors with itinerary planning assistance. The implementation embeds Microsoft Azure Bot Service (AI) as the conversational layer and leverages Microsoft Azure cognitive services to power natural language interaction and itinerary generation. Functional capabilities include guided sightseeing plan creation through conversational flows, intent recognition for travel queries, and itinerary composition features that translate user input into structured sightseeing plans. Architecturally the solution uses a serverless PaaS-first design on Azure, with Azure API Management enabling an API economy that links partner service providers and reservation systems. Integrations are implemented as API connections so that activities and bookings discovered in the chat-driven itinerary can be reserved seamlessly, while Azure services handle scaling, cognitive model calls, and orchestration of backend services. Operational scope centers on inbound visitors to Japan using the mobile app, impacting customer-facing business functions such as travel planning, reservations, and support workflows. Governance and rollout were coordinated across JTB, Navitime Japan, and Microsoft Japan, with the serverless design and cognitive services cited as mechanisms for improving AI accuracy and day-to-day convenience for travelers.
Cognitive Computing AI-Powered Application 2018 2019
JTB Corporation IaaS
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Huawei Enterprise Legacy Huawei Cloud Application Hosting and Computing Services IaaS n/a 2019 2019
In 2019, JTB Corporation deployed Huawei Cloud to host its public website. JTB Corporation uses Huawei Cloud as IaaS within Application Hosting and Computing Services to provision compute and storage capacity for its corporate web platform in Japan, centralizing public-facing digital delivery on the vendor cloud. The implementation leverages Huawei Cloud compute instances, block and object storage, virtual networking and load balancing as core infrastructure components to support site availability and operational scaling, consistent with Application Hosting and Computing Services capabilities. Operational ownership is reported through corporate IT and web operations, which manage provisioning, configuration and lifecycle of the cloud resources to sustain the company website and related public web services.

IT Decision Makers and Key Stakeholders at JTB Corporation

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Apps Being Evaluated by JTB Corporation Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from JTB Corporation IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the JTB Corporation digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD JTB Corporation Technographics
JTB Corporation is a Professional Services organization based in Japan, with around 29153 employees and annual revenues of $13.40 billion.
JTB Corporation operates a diverse technology stack with applications such as Microsoft Azure Bot Service (AI) and Huawei Cloud, covering areas like Chatbots and Conversational AI and Application Hosting and Computing Services.
JTB Corporation has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft and Huawei Enterprise.
JTB Corporation recently adopted applications including Huawei Cloud in 2019, Microsoft Azure Bot Service (AI) in 2018 and Microsoft Azure Cognitive Services (AI) in 2018, highlighting its ongoing modernization strategy.
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Our research team continuously updates JTB Corporation’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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