List of Microsoft Azure Bot Service (AI) Customers
Microsoft
One Microsoft Way,
Redmond, 98052-6399, WA,
United States
Redmond, 98052-6399, WA,
United States
1 425-882-8080
Professional Services
221000
$243.0B
Since 2010, our global team of researchers has been studying Microsoft Azure Bot Service (AI) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Microsoft Azure Bot Service (AI) for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Microsoft Azure Bot Service (AI) for Chatbots and Conversational AI include: Microsoft, a United States based Professional Services organisation with 221000 employees and revenues of $243.00 billion, Mercedes Benz, a Germany based Automotive organisation with 175264 employees and revenues of $171.47 billion, UPS, a United States based Transportation organisation with 490000 employees and revenues of $91.07 billion, Progressive, a United States based Insurance organisation with 66300 employees and revenues of $75.37 billion, Accenture, a Ireland based Professional Services organisation with 791000 employees and revenues of $64.90 billion and many others.
Contact us if you need a completed and verified list of companies using Microsoft Azure Bot Service (AI), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Artificial Intelligence software purchases.
The Microsoft Azure Bot Service (AI) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Artificial Intelligence software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Accenture | Professional Services | 791000 | $64.9B | Ireland | Microsoft | Microsoft Azure Bot Service (AI) | Chatbots and Conversational AI | 2020 | n/a | In 2020, Accenture deployed Microsoft Azure Bot Service (AI) as the foundation for its MyTechHelp employee technology support bot, embedding the application directly within Microsoft Teams to support a distributed workforce. This Accenture Microsoft Azure Bot Service (AI) deployment is classified under Chatbots and Conversational AI and targets enterprise IT support use cases for Accenture people across the organization. MyTechHelp was developed using the Microsoft Bot Framework and the Microsoft Cognitive Services stack, specifically leveraging Microsoft Language Understanding Intelligent Service LUIS, Bing Spell Check and the question and answer service Microsoft QnA Maker, with hosting in Microsoft Azure. Functional capabilities implemented include automated troubleshooting for Microsoft Outlook, network connectivity diagnostics, password reset guidance, proactive compliance checks for laptops and desktops, and guided remediation steps presented to users. Operational integrations include an embedded experience inside Microsoft Teams for end user access and a live integration with Accenture’s ServiceNow IT Service Management solution, which the bot uses to automatically log support tickets on behalf of employees when remediation is required. The solution routes unresolved queries to the relevant service desk teams, enabling a blended automation and human escalation workflow across IT service management. Governance and process changes centered on continuous improvement through monitoring of employee interactions and capturing explicit user feedback to refine intent models and answer accuracy. The MyTechHelp deployment was positioned as part of Accenture’s multidimensional employee technology support model and supported the firm’s elastic workplace approach, aligning bot behavior with changing global and local conditions. Outcomes stated by Accenture include adoption by more than 140,000 employees and usage that averaged 1,600 employees per day during the initial months of the COVID 19 pandemic, with a single day peak exceeding 5,000 queries. Accenture reports high satisfaction for MyTechHelp and notes that overall technology support satisfaction has been maintained between 90 and 95 percent, with newer bot driven services tending to achieve higher satisfaction scores. | |
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AFP Habitat | Banking and Financial Services | 1581 | $215M | Chile | Microsoft | Microsoft Azure Bot Service (AI) | Chatbots and Conversational AI | 2018 | n/a | In 2018, AFP Habitat deployed Microsoft Azure Bot Service (AI) to create Habi, an intelligent assistant designed to deliver personalized, transparent 24x7 service. The implementation is categorized under Chatbots and Conversational AI and targeted affiliate-facing customer service workflows to provide information and services in an agile manner for AFP Habitat in Peru. Habi was configured with conversational intent recognition, natural language understanding, FAQ retrieval, and service transaction orchestration capabilities typical of Chatbots and Conversational AI deployments. The implementation centralized automated responses for routine inquiries while enabling escalation paths for complex cases, aligning bot dialogs to affiliate information needs and service requests. Operational coverage focused on AFP Habitat customer service and affiliate support processes, positioning the Microsoft Azure Bot Service (AI) assistant as a front line channel for continuous availability. The deployment integrated the assistant into existing service workflows to surface personalized affiliate information and to drive faster access to services without introducing new named third party systems. Governance emphasized embedding the assistant into customer service operations and transparent communication to affiliates, supporting AFP Habitat’s goal to increase customer satisfaction by offering a fully personalized 24x7 channel. Reported outcomes included improved affiliate access to information and more agile service interactions through the Microsoft Azure Bot Service (AI) implementation. | |
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Allianz Global Corporate and Speciality (AGCS) | Insurance | 4450 | $9.1B | United Kingdom | Microsoft | Microsoft Azure Bot Service (AI) | Chatbots and Conversational AI | 2018 | n/a | In 2018, Allianz Global Corporate & Specialty SE Singapore partnered with Microsoft to prototype Microsoft Azure Bot Service (AI) as a virtual assistant for claims intake. The work used Microsoft Azure Bot Service (AI) within the Chatbots and Conversational AI category to provide a 24 hour channel for customer claims notifications and preliminary information capture. The prototype implemented conversational flow orchestration and natural language understanding to collect claimant details, validate basic inputs, and automate routing logic. Functional capabilities emphasized conversational intake, notification orchestration, and handoff triggers that forward captured information to the appropriate employee and broker for downstream adjudication. Operational scope was focused on the claims business function at Allianz Global Corporate & Specialty SE Singapore, integrating the virtual assistant into existing claims handling workflows by delivering structured notifications to staff and brokers. Governance was managed through the prototype collaboration with Microsoft, iterating conversational scripts and routing rules to prepare claims operations for phased adoption and operational handoff. | |
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Communications | 25 | $7M | United States | Microsoft | Microsoft Azure Bot Service (AI) | Chatbots and Conversational AI | 2017 | n/a |
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Retail | 51000 | $8.8B | United Kingdom | Microsoft | Microsoft Azure Bot Service (AI) | Chatbots and Conversational AI | 2020 | n/a |
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Retail | 24000 | $11.3B | United Kingdom | Microsoft | Microsoft Azure Bot Service (AI) | Chatbots and Conversational AI | 2017 | n/a |
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Manufacturing | 96337 | $26.3B | Japan | Microsoft | Microsoft Azure Bot Service (AI) | Chatbots and Conversational AI | 2017 | n/a |
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Government | 3000 | $2.1B | Ireland | Microsoft | Microsoft Azure Bot Service (AI) | Chatbots and Conversational AI | 2022 | Codec |
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Retail | 79745 | $14.8B | Germany | Microsoft | Microsoft Azure Bot Service (AI) | Chatbots and Conversational AI | 2016 | n/a |
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Distribution | 15000 | $2.1B | United Kingdom | Microsoft | Microsoft Azure Bot Service (AI) | Chatbots and Conversational AI | 2022 | n/a |
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Showing 1 to 10 of 26 entries
Buyer Intent: Companies Evaluating Microsoft Azure Bot Service (AI)
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Microsoft Azure Bot Service (AI). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Microsoft Azure Bot Service (AI) for Chatbots and Conversational AI include:
- Maschoff Brennan, a United States based Professional Services organization with 90 Employees
- Hochschule Heilbronn, a Germany based Education company with 200 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Microsoft Azure Bot Service (AI) Coverage
Microsoft Azure Bot Service (AI) is a Chatbots and Conversational AI solution from Microsoft.
Companies worldwide use Microsoft Azure Bot Service (AI), from small firms to large enterprises across 21+ industries.
Organizations such as Microsoft, Mercedes Benz, UPS, Progressive and Accenture are recorded users of
Microsoft Azure Bot Service (AI) for Chatbots and Conversational AI.
Companies using Microsoft Azure Bot Service (AI) are most concentrated in Professional Services, Automotive and Transportation, with adoption spanning over 21 industries.
Companies using Microsoft Azure Bot Service (AI) are most concentrated in United States, Germany and Ireland, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Microsoft Azure Bot Service (AI) across Americas, EMEA, and APAC.
Companies using Microsoft Azure Bot Service (AI) range from small businesses with 0-100 employees - 3.85%, to mid-sized firms with 101-1,000 employees - 15.38%, large organizations with 1,001-10,000 employees - 26.92%, and global enterprises with 10,000+ employees - 53.85%.
Customers of Microsoft Azure Bot Service (AI) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Microsoft Azure Bot Service (AI) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.