Just Eat
Fleet Place House, 2 Fleet Pl,
London, EC4M 7RF,
United Kingdom
London, EC4M 7RF,
United Kingdom
44 20 3114-3333
Professional Services
Just Eat Technographics
Just Eat Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Just Eat and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3600 Just Eat employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Just Eat has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2019, Benefex OneHub | Benefits for Benefits Administration in 2019, Zendesk Chat for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Just Eat is running and its propensity to invest more and deepen its relationship with Microsoft , Benefex, a Zellis Company , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Just Eat revenues, which have grown to $1.35 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Just Eat intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Just Eat Tech Stack and Enterprise Applications
Just Eat ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | Columbus | 2019 | 2020 |
In 2019, Just Eat implemented Microsoft Dynamics 365 for Finance and Operations as its ERP Financial backbone to standardize invoicing and payment processes across its global platform. The implementation targeted a rapid scale environment that connects over 19 million customers with 75,400 restaurant partners in 12 markets, including 28,000 partners in the UK, and encompassed invoicing activity for more than 71,000 restaurant partners.
Microsoft Dynamics 365 for Finance and Operations was configured to centralize core financial modules, including accounts receivable, accounts payable, invoicing automation, multi-currency financial management and payment processing orchestration. Configuration focused on automating invoice generation and settlement workflows, enforcing consistent partner-facing communications and reducing manual reconciliation effort.
Columbus UK led the project and provided end-to-end business change services, from process mapping through user acceptance testing, training and go live, and remains embedded to support the global rollout. The deployment incorporated business critical custom integrations to connect Dynamics 365 for Finance and Operations with restaurant partner billing feeds, partner onboarding systems, payment settlement processes and internal operational systems to enable same-day partner payments, in the correct currency, delivered from a consistent email address.
Operational coverage centered on finance and partner payments functions across multiple markets, aligning partner experience and financial governance. Just Eat reported a 50% reduction in time to invoice for over 71,000 restaurant partners, streamlined financial processes to enable scalability, and consistent partner experiences as explicit outcomes of the Microsoft Dynamics 365 for Finance and Operations implementation.
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Just Eat HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benefex, a Zellis Company | Legacy | Benefex OneHub | Benefits | Benefits Administration | HCM | n/a | 2019 | 2019 |
In 2019, Just Eat implemented Benefex OneHub | Benefits as its Benefits Administration platform to centralize employee benefits management across HR operations supporting approximately 3600 employees in the United Kingdom. The implementation deployed a centralized employee benefits portal with modules for employee self service enrollment, benefits lifecycle management, eligibility configuration and employee communications, reflecting standard Benefits Administration workflows. Benefex OneHub | Benefits was configured to consolidate benefits configuration and enrollment processes under HR ownership and to provide a single interface for benefits administration and employee engagement.
Governance for the deployment was organized through HR led ownership and benefits lifecycle workflows to standardize enrollment windows, eligibility rules and communications, while shifting routine casework to self service channels. Benefex has won over 50 awards for delivering consumer grade employee experiences to global organisations including Just Eat, and the deployment positioned Benefex OneHub | Benefits to serve as the central benefits management layer connecting Just Eat HR and benefits operations.
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Core HR | HCM |
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2015 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2013 | 2013 |
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Workforce Management | HCM |
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2018 | 2018 |
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Just Eat AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017 Just Eat implemented Zendesk Chat to extend its Chatbots and Conversational AI footprint for customer service and operations. The Zendesk Chat deployment was positioned to support customer support agents, operations administrators, and investigations and escalations teams across UK sites cited in operations notes including Borehamwood and Elstree and Borehamwood.
Configuration emphasized real time chat routing, live agent sessions, canned responses and chat transcripts tied to ticket creation workflows, reflecting typical Chatbots and Conversational AI capabilities for conversational routing and agent assist. Functional use included logging contact interactions into the Zendesk ticketing layer, handling voucher code processing workflows, and supporting first contact resolution within defined service level agreements.
Integrations were explicitly implemented between Zendesk Chat and the broader Zendesk platform, and the chat environment was used alongside Slack for internal communications and Serenova for voice or contact center continuity, with workflows referencing payment provider system queries. Operational coverage extended into day to day reporting and collaboration with real time analysts, who consumed chat transcripts and activity data to surface issues to management.
Governance centered on SLA driven escalation paths and structured escalation management, agent training for chat and account handling, and process controls for voucher issuance and restaurant account updates. The implementation reshaped workflow orchestration between customer service, account management, and operational management without claiming quantified outcomes.
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Just Eat Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Just Eat Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Just Eat Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2017 | 2017 |
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Just Eat CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2016 | 2016 |
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Call Center | CRM |
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2020 | 2020 |
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Call Center | CRM |
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2019 | 2019 |
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Call Center | CRM |
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2017 | 2017 |
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Call Center, Customer Support | CRM |
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2016 | 2016 |
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CRM | CRM |
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2018 | 2018 |
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Customer Engagement, Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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Just Eat EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2020 | 2021 |
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Just Eat ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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Just Eat PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2018 | 2018 |
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Just Eat TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2022 | 2023 |
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Just Eat PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2023 | 2023 |
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Just Eat IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Database Management, Open-Source Database | IaaS |
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2016 | 2016 |
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SD-WAN | IaaS |
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2015 | 2016 |
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Just Eat CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Just Eat
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Just Eat Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Just Eat IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Just Eat digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Just Eat Technographics
Just Eat is a Professional Services organization based in United Kingdom,
with around 3600 employees and annual revenues of $1.35 billion.
Just Eat operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Benefex OneHub | Benefits and Zendesk Chat,
covering areas like ERP Financial, Benefits Administration and Chatbots and Conversational AI.
Just Eat has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Benefex, a Zellis Company and Zendesk.
Just Eat recently adopted applications including
Zapier Automation Platform in 2023, FIS Treasury and Risk Manager - Integrity Edition in 2022 and Workplace by Facebook in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Just Eat’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Just Eat’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Just Eat technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.