KANA Software, Inc.
2550 Walsh Avenue Suite 120,
Santa Clara, 95051, CA,
United States
Santa Clara, 95051, CA,
United States
1-800-737-8738
Professional Services
KANA Software, Inc. Technographics
KANA Software, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by KANA Software, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 KANA Software, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that KANA Software, Inc. has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2011, Adobe Connect for Audio Video and Web Conferencing in 2018, Zoominfo Platform for Account Based Marketing in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems KANA Software, Inc. is running and its propensity to invest more and deepen its relationship with Oracle , Adobe Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing KANA Software, Inc. revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for KANA Software, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
KANA Software, Inc. Tech Stack and Enterprise Applications
KANA Software, Inc. ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2011 | 2011 |
In 2011, KANA Software, Inc. implemented Oracle NetSuite ERP as a Software as a Service deployment, adopting NetSuite OneWorld to consolidate its global business operations. The program is categorized under ERP Financial and positioned to centralize finance and transactional control across KANA's international footprint.
The implementation combined NetSuite's integrated sales force automation with core ERP Financial capabilities, aligning CRM-driven order-to-cash workflows with financial modules such as general ledger, accounts receivable, accounts payable, and financial reporting. Configuration work emphasized OneWorld capabilities for multi-subsidiary management and multi-currency accounting, enabling a unified chart of accounts and centralized period close processes.
Operational coverage focused on finance and sales functions across KANA's global operations, with the integrated sales force automation feeding transactional data directly into the Oracle NetSuite ERP ledger and billing streams. Governance concentrated on standardizing transactional workflows and financial controls across regions, instituting consolidated reporting and centralized process orchestration for finance and commercial teams.
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KANA Software, Inc. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, KANA Software, Inc. deployed Adobe Connect for Audio Video and Web Conferencing on its public website to support customer and partner interactions. The Adobe Connect deployment centralizes web meeting and webinar delivery on kana.com, providing a hosted conferencing layer accessible from marketing and support pages.
Configuration focused on persistent virtual rooms, webinar staging, live content sharing, session recording, and attendee management, aligning Adobe Connect capabilities with event registration and content publishing workflows. The setup included branded meeting rooms and reusable templates for recurring webinars, enabling consistent meeting configuration and standardized host controls.
Operational coverage spans customer-facing events and support consultations, with sessions initiated directly from the website and links embedded in event pages and support portals. The deployment supports live presentation, Q and A, polling, and on-demand playback as core functional components of Audio Video and Web Conferencing for marketing and support teams.
Governance emphasized role based host and presenter permissions, meeting registration policies, recording retention procedures, and a scheduling cadence governed by marketing and customer success teams. Rollout and ongoing administration were managed by internal web operations and event owners who maintain templates, participant access, and content publishing within Adobe Connect.
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Collaboration | Collaboration |
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2016 | 2016 |
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KANA Software, Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoominfo | Legacy | Zoominfo Platform | Account Based Marketing | CRM | n/a | 2023 | 2023 |
In 2023, KANA Software, Inc. deployed Zoominfo Platform on its website. The Zoominfo Platform is being used as an Account Based Marketing solution to centralize account identification and on-site engagement for marketing and sales functions.
The deployment leverages web-embedded tracking and enrichment capabilities within Zoominfo Platform, configured to detect target accounts, surface intent signals, and enrich contact records captured through site interactions. Configuration included adding Zoominfo Platform scripts to public pages, defining account segmentation and scoring rules, and establishing campaign-level reporting to support demand generation workflows.
Operational governance centers on marketing and sales workflows, with the Zoominfo Platform feeding website-derived account intelligence into lead qualification and outreach processes. The implementation is managed by corporate marketing for use across KANA Software, Inc. business functions in the United States, emphasizing on-site capture, contact enrichment, and account-level reporting.
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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KANA Software, Inc. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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KANA Software, Inc. TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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KANA Software, Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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KANA Software, Inc. CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at KANA Software, Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
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CFO | CXO | Finance | |
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Senior Vice President, North American Sales | VP | Sales | |
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VP Operations | VP | Operations | |
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Apps Being Evaluated by KANA Software, Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from KANA Software, Inc. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the KANA Software, Inc. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD KANA Software, Inc. Technographics
KANA Software, Inc. is a Professional Services organization based in United States,
with around 500 employees and annual revenues of $150.0 million.
KANA Software, Inc. operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Adobe Connect and Zoominfo Platform,
covering areas like ERP Financial, Audio Video and Web Conferencing and Account Based Marketing.
KANA Software, Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Adobe Systems and Zoominfo.
KANA Software, Inc. recently adopted applications including
Zoominfo Platform in 2023, Salesforce Sales Cloud in 2021 and OneTrust Cookie Consent in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of KANA Software, Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates KANA Software, Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete KANA Software, Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.