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KappAhl
Location
Idrottsvagen 14,
Molndal, 431 62,
Sweden
Website
https://www.kappahl.com/
Phone
46 10 138 8711
Artw industry
Retail
Employee
Revenue

KappAhl Technographics

KappAhl Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by KappAhl and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 KappAhl employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that KappAhl has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2018, EpiServer Commerce Cloud for eCommerce in 2012 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems KappAhl is running and its propensity to invest more and deepen its relationship with Zendesk , Microsoft , Optimizely or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing KappAhl revenues, which have grown to $4.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for KappAhl intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

KappAhl Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Chat Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2018 2018
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Optimizely Legacy EpiServer Commerce Cloud eCommerce eCommerce n/a 2012 2012
In 2012, KappAhl implemented EpiServer Commerce Cloud to consolidate eCommerce and CMS capabilities for its online business. The EpiServer Commerce Cloud rollout enabled the company to introduce an online offer to several countries while maintaining its ShopOnline environment and the CRM integrations required for customer and campaign workflows. Implementation scope centered on storefront and content management, with configurations for product catalog presentation, checkout orchestration, promotional content publishing, and internationalized site templates. The project also encompassed web-design ownership for international eCommerce, and the integration of SMS and a Mobile Loyalty program as part of customer engagement and retention workflows. Operational integrations included maintenance of ShopOnline components built on EpiServer and Ramos, and CRM workflows supported by iMarketer and RelationPlus, with integration points developed to synchronize customer, campaign, and order data across systems. The deployment covered cross-functional teams in web-design, online merchandising, marketing, and CRM, and extended to multiple country sites for the online offering. Program governance followed a staged delivery model beginning with a prestudy and current state analysis, followed by detailed requirement specifications and an implementation project emphasizing quality management and a named technical solution owner. The initiative included building a maintenance organization to assume ongoing operations and defining roles responsible for technical stewardship, release quality, and international web-design for the EpiServer Commerce Cloud based eCommerce platform.
Personalization and Product Recommendations eCommerce 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CRM CRM 2012 2012
Customer Engagement CRM 2023 2023
Customer Experience CRM 2019 2019
Customer Loyalty CRM 2008 2008
Customer Loyalty CRM 2023 2023
Customer Support CRM 2020 2020
Customer Support CRM 2020 2020
Marketing Analytics CRM 2012 2012
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2015 2015
IT Service Management ITSM 2019 2019
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2020 2020
Transactional Email PaaS 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2018 2018
Content Delivery Network IaaS 2016 2016
IT Decision Makers and Key Stakeholders at KappAhl
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by KappAhl Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD KappAhl Technographics

KappAhl is a Retail organization based in Sweden, with around 4000 employees and annual revenues of $4.50 billion.

KappAhl operates a diverse technology stack with applications such as Zendesk Chat, Microsoft 365 and EpiServer Commerce Cloud, covering areas like Chatbots and Conversational AI, Collaboration and eCommerce.

KappAhl has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Zendesk, Microsoft and Optimizely.

KappAhl recently adopted applications including Bambuser Video Commerce in 2023, Voyado in 2023 and Nosto Onsite in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of KappAhl’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates KappAhl’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete KappAhl technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.