KBC Bank Ireland
Sandwith Street Upper,
Dublin, D02 X489,
Ireland
Dublin, D02 X489,
Ireland
353 1 664 6000
Banking and Financial Services
KBC Bank Ireland Technographics
KBC Bank Ireland Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by KBC Bank Ireland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 KBC Bank Ireland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that KBC Bank Ireland has purchased the following applications: Avaya Aura Workforce Optimization for Workforce Management in 2014, Temenos T24 for Core Banking in 2014, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems KBC Bank Ireland is running and its propensity to invest more and deepen its relationship with Avaya , Temenos , Qualco or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing KBC Bank Ireland revenues, which have grown to $107.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for KBC Bank Ireland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
KBC Bank Ireland Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya Aura Workforce Optimization | Workforce Management | HCM | n/a | 2014 | 2014 |
In 2014, KBC Bank Ireland implemented Avaya Aura Workforce Optimization in a Workforce Management deployment as part of a broader IP telephony and WAN upgrade. The programme sought to consolidate more than 20 telephony environments into a single corporate telephony environment and to deliver primary and backup wide area data networks to head office and branch locations.
The Avaya Aura Workforce Optimization implementation was provisioned alongside an Avaya telephony platform hosted in dual data centres, delivering standard telephony capabilities including desk phones, softphones, voicemail, dial plan and number portability, together with contact centre components for Elite multichannel call management. Functional modules deployed included Workforce Management, Unified Call Recording, Quality Management and inbound and outbound dialer capabilities with predictive and preview modes, aligning Avaya Aura Workforce Optimization with scheduling, recording and quality workflows.
Integrations and operational coverage connected the Avaya telephony platform to BT supplied WAN circuits across all KBC locations and Vodafone managed numbering services, providing telephony services to approximately 1500 users across head office and branch networks. The implementation integrated Avaya Aura Workforce Optimization into the bank contact centre stack and communications suite that supported webchat, SMS and email, enabling workforce scheduling and recording to operate across voice and multichannel interactions.
Project governance was executed through a project office with defined teams and a governance structure, completion of an RFP, commercial reorganization to create and manage the project budget, contract execution and high level technical design signoffs. The rollout plan included extensive deployment planning, establishment of new BAU support, comprehensive end user training, go live support and continuous business engagement to operationalize Workforce Management processes within contact centre and telephony operations.
Project benefits cited by the programme included simplification of telephony management, standardization of data communications via a single WAN and telephony environment, and addressing end of life infrastructure to reduce operational cost. The record positions KBC Bank Ireland Avaya Aura Workforce Optimization Workforce Management as the integrated scheduling, recording and quality assurance platform for the bank contact centre estate.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014 KBC Bank Ireland implemented Temenos T24 as its Core Banking platform and concurrently deployed the Temenos Insight Business Intelligence suite to support reporting and analytics. The deployment was positioned to underpin the bank’s transition into a full retail bank and to enable expanded retail product offerings and channel capabilities.
The Temenos T24 implementation focused on core account management, deposit processing, payments handling, customer product configuration and a product building capability that reduced the need for bespoke coding. Temenos T24 and the Insight Business Intelligence suite were configured to support retail customer onboarding, current account servicing and the bank’s new online and mobile banking proposition.
Operational coverage included KBC Bank Ireland’s retail and personal banking functions, customer service operations and supporting IT teams, with rollout activity aligned to the bank’s retail hubs in Dublin, Cork, Limerick and Galway. The implementation integrated the core ledger and product configuration layers with the bank’s digital channels to enable straight through processing for everyday banking workflows and to surface analytics from Temenos Insight into front office and operations.
Governance changes emphasized product governance and configuration-driven change control, enabling quicker product lifecycle management and market launches without bespoke development. Rollout and operationalization were structured around channel orchestration and centralized core operations to support consistent customer servicing across sites.
KBC Bank Ireland reported that Temenos T24 and Temenos Insight would allow it to offer flexible and innovative products, improve service to the Irish market and deliver a distinctive customer experience that supports the bank’s retail growth strategy.
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Debt Collection and Recovery | ERP Services and Operations |
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2019 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, KBC Bank Ireland implemented LivePerson Conversational Cloud to introduce real-time conversational engagement on its public website, aligning the deployment with the bank's Chatbots and Conversational AI initiatives. The LivePerson Conversational Cloud implementation was positioned to support customer service interactions and digital engagement workflows for retail banking customers in Ireland.
The implementation included web chat front-end components and automated conversational agents configured for intent recognition, session routing, and escalation to human agents within the contact center. LivePerson Conversational Cloud was configured to capture conversation transcripts and conversation analytics to support operational monitoring and agent-assisted handoffs, reflecting standard Chatbots and Conversational AI functional capabilities.
The LivePerson implementation operated alongside other third-party services used by KBC on its website, explicitly including Booking Bug for appointment scheduling and Analytics Providers for user behavior analysis. The conversational layer was part of a broader third-party ecosystem that also included identity document extraction providers and ICT service providers referenced by KBC, and it was deployed as a customer-facing component integrated into the bank web channel rather than an internal back-office system.
Governance for the LivePerson Conversational Cloud followed KBC Bank Ireland's stated third-party data sharing and confidentiality practices, with contractual and security expectations applied to external providers. The deployment was governed by the bank's controls for sharing personal information with trusted third parties, and it operated within KBC's legal and regulatory compliance posture for cooperating with Irish and EU authorities and for fraud prevention and technical security measures.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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PBX, VoiP and Phone Systems | Collaboration |
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2014 | 2014 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2018 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2018 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2012 | 2013 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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SD-WAN | IaaS |
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2014 | 2015 |
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IT Decision Makers and Key Stakeholders at KBC Bank Ireland
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by KBC Bank Ireland Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD KBC Bank Ireland Technographics
KBC Bank Ireland is a Banking and Financial Services organization based in Ireland,
with around 1500 employees and annual revenues of $107.0 million.
KBC Bank Ireland operates a diverse technology stack with applications such as
Avaya Aura Workforce Optimization, Temenos T24 and LivePerson Conversational Cloud,
covering areas like Workforce Management, Core Banking and Chatbots and Conversational AI.
KBC Bank Ireland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Avaya, Temenos and LivePerson.
KBC Bank Ireland recently adopted applications including
Bubble Platform in 2022, Google Cloud Platform (GCP) in 2021 and Akamai CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of KBC Bank Ireland’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates KBC Bank Ireland’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete KBC Bank Ireland technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.