Keck Medicine of USC
1500 San Pablo St.,
Los Angeles, 90033, CA,
United States
Los Angeles, 90033, CA,
United States
1 323-442-8500
Healthcare
Keck Medicine of USC Technographics
Keck Medicine of USC Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Keck Medicine of USC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Keck Medicine of USC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Keck Medicine of USC has purchased the following applications: UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2007, MedChat for Chatbots and Conversational AI in 2019, GoDaddy Webmail for Collaboration in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Keck Medicine of USC is running and its propensity to invest more and deepen its relationship with UKG , MedChat , GoDaddy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Keck Medicine of USC revenues, which have grown to $1.25 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Keck Medicine of USC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Keck Medicine of USC Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2007 | 2007 |
In 2007, Keck Medicine of USC implemented UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management. The Kronos Ver. 6.1 implementation launched as a phased program beginning with a Time Keeper phase that covered 3,000 active users and supported 10 million in monthly payroll, managed by a 45 person stakeholder group and an approximate 1.5 million budget.
The implementation delivered core Workforce Management capabilities including timekeeping, advanced scheduling and a custom analytics layer. Phase I configured time and attendance rules, pay codes, Kronos clocks at onsite and offsite hospital locations, and payroll data conversion and cleansing. Phase II deployed Workforce Scheduler into 16 critical nursing units and pharmacy, migrating users from Optilink 6 PCSS Staffrunner and integrating Optilink plus patient acuity feeds to drive nurse staffing ratios. Phase III established an organizationally tailored Workforce Analytics and Business Intelligence capability to surface real time productivity data.
Integration work was extensive and explicit, UKG Workforce Central was interfaced with HR systems, Payroll, Cerner EMR and downstream enterprise systems, and the implementation included contracts management and vendor coordination. Infrastructure was stood up in the USC Health Sciences Campus environment, involving hardware and software procurement and a migration of iSeries hardware from an external hosting environment managed by Dell and Tenet to onsite operations integrated with the hospital enterprise infrastructure. Kronos clocks, data interfaces and Cerner power forms were instrumented to capture device days, patient isolation and staff ratios for ICU workflows.
Governance and process changes were formalized through organization map creation, revision of work rules and pay codes, and automation of employee requests, skills and certificate tracking, education credit management, and contractor and travel nurse administration within the system. Training and rollout coordination was conducted with the education department and the Kronos vendor, delivering training to more than 2,500 end users in Phase I and 792 end users for the scheduler phase, spanning executives, directors, managers and frontline staff.
The program delivered the one year Phase I on a six month timeline, in scope and under budget, and eliminated 95 percent of daily paperwork by automating employee transactions and compliance tracking, saving managers more than 24 hours of reconciliation prior to each payroll close. A one year onboarding schedule was created for the remaining 110 hospital units for advanced scheduling, and the ongoing Workforce Analytics initiative was designed to provide KPI monitoring, benchmarking and forecasting to improve resource management.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MedChat | Legacy | MedChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Keck Medicine of USC deployed MedChat on its website to provide patient-facing conversational support, classifying the implementation under Chatbots and Conversational AI. The deployment targeted the web channel as the primary operational scope, positioning MedChat as a first-response interface for patients visiting keckmedicine.org.
MedChat was implemented as a web-embedded conversational widget, consistent with Chatbots and Conversational AI SaaS delivery models, and configured with natural language understanding and scripted conversational flows. Configuration work focused on FAQ automation, appointment inquiry routing, basic triage decision trees, and live agent escalation rules, reflecting standard functional modules for patient engagement and front-door digital intake.
Operational governance centered on digital patient access and digital experience workflows, with content governance for conversational scripts and escalation playbooks to clinical or contact center staff. Monitoring and tuning processes were instituted to refine intent models and routing logic, ensuring the MedChat conversational flows remained aligned with patient access and scheduling use cases on the website.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy Webmail | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Keck Medicine of USC implemented GoDaddy Webmail as its Collaboration email service for the keckmedicine.org domain and public website. The deployment positioned GoDaddy Webmail as the hosted webmail layer handling inbound and outbound mail for the organization, providing browser-based access tied to the organization domain and public contact points on the website.
GoDaddy Webmail was configured to deliver standard hosted mail capabilities, including web-accessible inboxes, SMTP for outbound mail, and IMAP/POP client access alongside basic spam and security filtering consistent with a hosted webmail offering. Administrative control and user provisioning were handled through GoDaddy account and domain management workflows, with DNS and mail routing configured for keckmedicine.org to route public-facing and operational email through the GoDaddy Webmail service.
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Collaboration | Collaboration |
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2020 | 2020 |
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Online Meeting Scheduling | Collaboration |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2019 | 2019 |
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CRM | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Replication | PaaS |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Keck Medicine of USC
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Keck Medicine of USC Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Keck Medicine of USC Technographics
Keck Medicine of USC is a Healthcare organization based in United States,
with around 5000 employees and annual revenues of $1.25 billion.
Keck Medicine of USC operates a diverse technology stack with applications such as
UKG Workforce Central (ex Kronos Workforce Central), MedChat and GoDaddy Webmail,
covering areas like Workforce Management, Chatbots and Conversational AI and Collaboration.
Keck Medicine of USC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, MedChat and GoDaddy.
Keck Medicine of USC recently adopted applications including
Datagroomr in 2024, AdRoll in 2021 and NextRoll Cookie Consent Banner in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Keck Medicine of USC’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Keck Medicine of USC’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Keck Medicine of USC technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.