Kempinski
Boulevard du Pont-d'Arve 28,
Geneva, 1205,
Switzerland
Geneva, 1205,
Switzerland
41 22-809-8888
Leisure and Hospitality
Kempinski Technographics
Kempinski Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kempinski and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 19200 Kempinski employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kempinski has purchased the following applications: Infor EzRMS for Subscription and Recurring Billing in 2014, Pinpoint ATS for Recruiting, Applicant Tracking System in 2024, SABRE Synxis Guest Connect for Reservation and Booking Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kempinski is running and its propensity to invest more and deepen its relationship with Infor , Pinpoint , SABRE or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kempinski revenues, which have grown to $900.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kempinski intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kempinski Tech Stack and Enterprise Applications
Kempinski ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor EzRMS | Subscription and Recurring Billing | ERP | n/a | 2014 | 2014 |
In 2014, Kempinski began a group-wide implementation of Infor Dynamic Enterprise Performance Management while maintaining an existing installation of Infor EzRMS. Infor EzRMS, positioned in the Subscription and Recurring Billing category, is part of Kempinski's revenue operations footprint and is explicitly complemented by the d/EPM deployment.
The deployment of Infor Dynamic Enterprise Performance Management was scoped to serve as a unified business intelligence platform across Kempinski's 73 five-star hotels in 31 countries spanning Europe, the Middle East, Africa and Asia. The implementation focused on consolidating property-level data for centralized reporting, delivering group and regional analytics, and creating executive dashboards and standardized revenue reporting that draw from Infor EzRMS data feeds.
Operational coverage explicitly connected the d/EPM BI layer with the existing Infor EzRMS instances to harmonize revenue and reservation metrics across finance, revenue management and commercial functions. The initiative emphasized data consolidation and operational reporting workflows so group-level stakeholders could reconcile performance across individual hotels while preserving property-level operational inputs.
Governance for the rollout centered on establishing group-level BI standards and reporting templates to ensure consistent definitions of revenue and booking metrics across sites. The architecture placed Infor Dynamic Enterprise Performance Management as the centralized analytics and reporting tier, with Infor EzRMS continuing to handle subscription and recurring billing and revenue management functions at the property level.
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Kempinski HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pinpoint | Legacy | Pinpoint ATS | Recruiting, Applicant Tracking System | HCM | n/a | 2024 | 2024 |
In 2024, Kempinski implemented Pinpoint ATS. Pinpoint ATS is used on the Kempinski website to publish job listings and capture candidate applications through the corporate career site. The implementation positions Pinpoint ATS as the core Recruiting,Applicant Tracking System supporting Kempinski talent acquisition and HR recruiting functions.
Deployed as a cloud based SaaS application, Pinpoint ATS provides category aligned capabilities including job posting, candidate tracking, configurable hiring workflows, interview scheduling, and career site application routing. Operational ownership rests with Kempinski HR and talent acquisition teams, centralizing requisition management, candidate screening workflows, and interview orchestration for hospitality recruiting operations. Configuration emphasizes career site integration for live vacancy display and application flow, with role based access and workflow controls to standardize hiring processes across properties.
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Kempinski ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SABRE | Legacy | SABRE Synxis Guest Connect | Reservation and Booking Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Kempinski implemented SABRE Synxis Guest Connect on its public website to drive direct online reservations. SABRE Synxis Guest Connect is deployed as a Reservation and Booking Management solution to support Kempinski online booking workflows and central booking operations, delivering the online storefront and booking experience for guests.
The implementation uses SABRE Synxis Guest Connect booking engine capabilities, including online rate and availability servicing, inventory presentation, guest profile capture, and booking confirmation workflows. These functional modules align with Reservation and Booking Management category expectations and are configured to handle web-based reservations, booking validation, and confirmation messaging for the hotel group.
SABRE Synxis Guest Connect is embedded in Kempinski website pages to orchestrate the online booking flow and to feed reservation data into property and central reservation processes. Operational scope centers on the reservations, e-commerce, and distribution functions, with governance focused on centralized online rate and availability controls and standardized booking workflows across the website.
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Kempinski Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2012 | 2012 |
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Kempinski Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Web Content Management | Content Management |
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2016 | 2016 |
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Kempinski CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Kempinski EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2022 | 2022 |
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Financial Consolidation and Close | EPM |
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2010 | 2010 |
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Kempinski ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Kempinski PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Kempinski IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Kempinski CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2019 | 2019 |
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Kempinski Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Physical Access Control System | Physical Security |
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2018 | 2019 |
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IT Decision Makers and Key Stakeholders at Kempinski
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Vice President Digital Strategy & Distribution | VP | Supply Chain | |
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Vice President Information Technology | VP | IT | |
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Director of Reporting | Director | Finance | |
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Apps Being Evaluated by Kempinski Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Kempinski IT executives and key decision makers. This section highlights Kempinski's latest recorded technology evaluations, including SDL Tridion for Content Management on 2025-08-21 and Google Workspace (Formerly Google G-Suite) for Collaboration on 2024-11-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Kempinski digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-08-21 | Kempinski | Evaluated | SDL | SDL Tridion | Content Management | Content Management |
| 2024-11-28 | Kempinski | Evaluated | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration |
FAQ - APPS RUN THE WORLD Kempinski Technographics
Kempinski is a Leisure and Hospitality organization based in Switzerland,
with around 19200 employees and annual revenues of $900.0 million.
Kempinski operates a diverse technology stack with applications such as
Infor EzRMS, Pinpoint ATS and SABRE Synxis Guest Connect,
covering areas like Subscription and Recurring Billing, Recruiting, Applicant Tracking System and Reservation and Booking Management.
Kempinski has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Pinpoint and SABRE.
Kempinski recently adopted applications including
Pinpoint ATS in 2024, Infor d/EPM in 2022 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Kempinski’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Kempinski’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Kempinski technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.