Discover the latest software purchases and digital transformation initiatives being undertaken by Kempinski Hotels and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 24000 Kempinski Hotels employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kempinski Hotels has purchased the following applications: Infor d/EPM for EPM in 2022, Infor EzRMS for Subscription and Recurring Billing in 2014, Amazon EC2 for Application Hosting and Computing Services in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kempinski Hotels is running and its propensity to invest more and deepen its relationship with Infor , Amazon Web Services (AWS) , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kempinski Hotels revenues, which have grown to $1.70 billion in 2023, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kempinski Hotels intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
About the Customer
Kempinski Hotels S.A. is a hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the Hotelbetriebs-Aktiengesellschaft. Kempinski Hotels currently operates 75 five-star hotels and residences in 30 countries.
Scope and Challenges
Kempinski Hotels, Europe's oldest luxury hotel group, in 2016 has begun the implementation process of Infor Dynamic Enterprise Performance Management (d/EPM). The solution was planned to be deployed across the group's 73 five-star hotels in 31 countries throughout Europe, the Middle East, Africa, and Asia and was designed to serve as a unified business intelligence platform, complementing the existing installation of Infor EzRMS.
The combination of both solutions integrated with the group's finance systems was expected to enable Kempinski to consolidate and analyze financial, operational, market and performance data from multiple sources, enabling faster and better-informed decision-making by providing a more holistic view of forecasting, revenues, and costs.
Outcome and Implications
By adding Infor d/EPM, Kempinski benefited from insights into specific business drivers on a single platform. For the first time, the group has access to real-time performance visibility across its business and is in a position to achieve increased consistency in demand management, distribution, and account production analysis. Infor d/EPM makes use of Infor ION, Infor's light middleware technology, to integrate with Kempinski financial systems, Infor EzRMS as well as other third-party systems.
Revenue management forecasts, as well as data from other sources such as finance, operations, reservations, demand and reputation systems, are sent automatically to Infor d/EPM, providing at-a-glance information which is designed to help with better decision making at all levels. Corporate executives and individual hotel managers can benefit from an easier web and mobile access.
Quotes
"We had full confidence when selecting Infor's Business Intelligence solution, due to their proven track record of providing leading technology solutions, and their ability to support and work alongside our teams during the implementation process. They are resourceful and think along with our business needs as a true partner rather than as just a systems provider." - said Riko van Santen, Vice President Digital Strategy & Distribution at Kempinski Hotels.
| Vendor | Old Product | New Product | Category | Market | VAR/SI | When | Live |
|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy Apps | Amazon SES | Transactional Email | PaaS | n/a | 2018 | 2018 |
| Subscribe | Subscribe | Subscribe | Transactional Email | PaaS | Subscribe | 2021 | 2021 |
| Vendor | Old Product | New Product | Category | Market | VAR/SI | When | Live |
|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy Apps | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2016 | 2016 |
| Subscribe | Subscribe | Subscribe | Content Delivery Network | IaaS | Subscribe | 2016 | 2016 |
| Subscribe | Subscribe | Subscribe | Content Delivery Network | IaaS | Subscribe | 2019 | 2019 |
| Subscribe | Subscribe | Subscribe | Web Application Firewalls (WAF) | IaaS | Subscribe | 2019 | 2019 |
| Subscribe | Subscribe | Subscribe | Secure Email Gateways (SEGs) | IaaS | Subscribe | 2021 | 2021 |
| Subscribe | Subscribe | Subscribe | Access and Identity Management (AIG) | IaaS | Subscribe | 2021 | 2021 |
| First Name | Last Name | Title | Phone | |
|---|---|---|---|---|
| Subscribe | Subscribe | Vice President Digital Strategy & Distribution | Subscribe | Subscribe |
| Subscribe | Subscribe | Vice President Information Technology | Subscribe | Subscribe |
| Subscribe | Subscribe | Director of Reporting | Subscribe | Subscribe |