Kent Union
Mandela Student Centre,
Canterbury, CT2 7NW,
United Kingdom
Canterbury, CT2 7NW,
United Kingdom
44 12 2782 4200
Education
Kent Union Technographics
Kent Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kent Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 450 Kent Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kent Union has purchased the following applications: TeamSupport SnapEngage for Chatbots and Conversational AI in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2020, Packet Tide ExpressionEngine CMS (ex EllisLab) for Web Content Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kent Union is running and its propensity to invest more and deepen its relationship with TeamSupport , Google , SuperSaaS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kent Union revenues, which have grown to $364.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kent Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kent Union Tech Stack and Enterprise Applications
Kent Union AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Kent Union deployed TeamSupport SnapEngage. TeamSupport SnapEngage is implemented as a Chatbots and Conversational AI widget on the Kent Union website, providing a web based conversational channel for student inquiries. The deployment aligns the application to web engagement and service desk workflows used by the organization.
The implementation focused on the embedded chat widget and standard Chatbots and Conversational AI capabilities, including automated conversational flows, proactive messaging, and live agent handoff to support staff. Configuration work included canned responses, routing and queueing rules for agent escalation, session and transcript logging for audit and review, and customization of bot prompts to reflect Kent Union service categories. The TeamSupport SnapEngage application name is used consistently across the site integration and support documentation.
Operational coverage was scoped to the website channel and student facing service teams, with governance responsibilities assigned to web operations for widget configuration and to the service team for routing rules and escalation policies. Process changes introduced chat triage workflows and transcript review cycles to iterate on bot flows and routing logic. Rollout and ongoing ownership remained internal to Kent Union without an external system integrator listed.
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Kent Union Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020 Kent Union implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The deployment uses Google Workspace cloud services provisioned on the organization domain to deliver Gmail, Google Calendar, Google Drive, Docs, Sheets, and Google Meet for real-time document collaboration and virtual meetings. The implementation was configured to support centralized administration via the Google Workspace admin console, including account provisioning, group email, and shared drive structures.
The rollout covered roughly 450 employees across administrative and student-facing functions, aligning collaboration, communication, and content storage workflows under the Google Workspace footprint. Operational governance emphasized role-based access controls, shared drive organization, and standard collaboration workflows for document co-editing and calendar coordination. The technical footprint is cloud-first and aligns with typical Collaboration category deployments used to centralize email, calendaring, file sharing, and conferencing for a mid-sized education organization.
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Online Meeting Scheduling | Collaboration |
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2019 | 2019 |
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Kent Union Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Packet Tide | Legacy | Packet Tide ExpressionEngine CMS (ex EllisLab) | Web Content Management | Content Management | n/a | 2017 | 2017 |
In 2017, Kent Union implemented Packet Tide ExpressionEngine CMS (ex EllisLab) as its Web Content Management platform for the public-facing kentunion.co.uk website. The deployment centralized content authoring and publication for web pages, event listings and student-facing communications under a single content management environment.
Packet Tide ExpressionEngine CMS (ex EllisLab) was configured to leverage standard ExpressionEngine capabilities including channel-based content modeling, the template system, file management, user roles and permissions, and editorial publishing workflows, aligning the Web Content Management platform to marketing and student engagement functions. Operational ownership was placed with digital communications and web editorial teams, and governance focused on structured content channels and role-based approval workflows to manage content lifecycle and publishing processes.
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Kent Union CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2020 | 2020 |
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Kent Union PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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Kent Union IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Kent Union
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Kent Union Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Kent Union IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Kent Union digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Kent Union Technographics
Kent Union is a Education organization based in United Kingdom,
with around 450 employees and annual revenues of $364.0 million.
Kent Union operates a diverse technology stack with applications such as
TeamSupport SnapEngage, Google Workspace (Formerly Google G-Suite) and Packet Tide ExpressionEngine CMS (ex EllisLab),
covering areas like Chatbots and Conversational AI, Collaboration and Web Content Management.
Kent Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as TeamSupport, Google and Packet Tide.
Kent Union recently adopted applications including
TeamSupport SnapEngage in 2021, Google Workspace (Formerly Google G-Suite) in 2020 and ActiveCampaign in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Kent Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Kent Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Kent Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.